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@ -31,45 +31,38 @@ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h2 id="experience">EXPERIENCE</h2>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
<li>Utilized technical expertise to analyze and resolve issues with
various hardware components.</li>
<li>Provided guidance on using Microsoft Office applications, including
Word and Excel, to help improve productivity and efficiency.</li>
</ul>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.</li>
<li>Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.</li>
<li>Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.</li>
<li>Resolve issues with Microsoft Windows and Office 365 software and
services.</li>
<li>Provided guidance on using Microsoft Office applications, including
Word and Excel, to help improve productivity and efficiency.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and problem-solving
to resolve issues. Successfully resolved an average of 82% of all
technical issues on first contact.</li>
<li>Resolved issues related to hardware, software, and networking
<li>Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.</li>
<li>Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it being
nearly a year. Successfully maintained a 94% customer satisfaction
rating throughout my tenure.</li>
<li>Reduced the average response time from 16 minutes to under 5
minutes.</li>
one month by minimizing call time and post-call time while increasing
the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
</ul>
<h2 id="technical-skills">TECHNICAL SKILLS</h2>
<ul>
@ -86,24 +79,23 @@ Debian, Arch</p></li>
<h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4>
<ul>
<li>Caring for and updating several servers that use technologies such
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
run smoothly and securely. Managing a fleet of 3 servers, reducing
downtime by an average of 40%.</li>
<li>Scripts written in <strong>Bash</strong> that could
<strong>automatically perform routine tasks</strong> on computers
running the Linux operating system.</li>
<li>Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> to
help manage the building process, and Docker to make sure everything
works together properly.</li>
<li>Managing a fleet of three servers using <strong>Docker</strong> for
deploying services and <strong>Apache</strong> for domain and subdomain
routing.</li>
<li>Wrote scripts in <strong>Bash</strong> to automatically perform
routine tasks such as backups on <strong>Debian Linux</strong>
servers.</li>
<li>Manage the network infrastructure to allow for local management of
DNS as well as simplified access through private domain addresses for
accessing the servers.</li>
<li>Servers are accessed using <strong>SSH</strong> and secured by only
allowing private key encrypted logins.</li>
</ul>
<h3 id="open-source-contributions">Open-Source Contributions</h3>
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
Profile</a></h4>
<ul>
<li>Pull Requests: [ <a
<li>Some Merged Pull Requests: [ <a
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
@ -112,26 +104,26 @@ href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
]</li>
<li>Collaborated on the launch of new project features, integrating user
feedback into design iterations.</li>
<li>Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully accepted
and added to the system due to new user demand.</li>
<li>Contributed 9 times to the Hyprland project which uses C++26,
resulting in over 150 changed lines.</li>
<li>Revived and added an old feature request that had been left stale
for over a year by updating and recreating it.</li>
<li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li>
<li>Worked together with the main coding team to make sure the project
meets all of the code quality standards.</li>
</ul>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>I created, designed, and am still hosting my personal website at
<code>trianta.dev</code>.</li>
<li>Showcases some of the open-source projects I’ve developed using
programming languages like JavaScript and Typescript.</li>
<li>The design and layout of the site were organized and implemented
using the HTML and CSS languages.</li>
<li>Utilized a version control system called Git to manage and track
changes in my projects.</li>
<li>Created, designed, and continuously host a personal website at
<code>trianta.dev</code>, which showcases some of the completed projects
that were developed using <strong>TypeScript</strong> and
<strong>JavaScript</strong>.</li>
<li>Automatically built and deployed using a combination of
<strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
container built from a Dockerfile.</li>
<li>Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.</li>
</ul>
<h2 id="education">EDUCATION</h2>
<h3

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@ -7,27 +7,21 @@ Gregory Crawford
EXPERIENCE
----------
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
- Utilized technical expertise to analyze and resolve issues with various hardware components.
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
### System Administrator (September 2024 - Current)
#### Gerold Moving
- Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Resolve issues with Microsoft Windows and Office 365 software and services.
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
- Reduced the average response time from 16 minutes to under 5 minutes.
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
TECHNICAL SKILLS
----------------
@ -42,29 +36,28 @@ PROJECTS
### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
### Open-Source Contributions
#### [Github Profile](https://github.com/Trimutex)
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
- Revived and added an old feature request that had been left stale for over a year by updating and recreating it.
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Worked together with the main coding team to make sure the project meets all of the code quality standards.
### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- I created, designed, and am still hosting my personal website at `trianta.dev`.
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track changes in my projects.
- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
EDUCATION
---------

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@ -4,45 +4,38 @@ Gregory Crawford
EXPERIENCE
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
- Utilized technical expertise to analyze and resolve issues with
various hardware components.
- Provided guidance on using Microsoft Office applications, including
Word and Excel, to help improve productivity and efficiency.
System Administrator (September 2024 - Current)
Gerold Moving
- Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.
- Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.
- Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
- Resolve issues with Microsoft Windows and Office 365 software and
services.
- Provided guidance on using Microsoft Office applications, including
Word and Excel, to help improve productivity and efficiency.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and
problem-solving to resolve issues. Successfully resolved an average
of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking
- Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.
- Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it
being nearly a year. Successfully maintained a 94% customer
satisfaction rating throughout my tenure.
- Reduced the average response time from 16 minutes to under 5
minutes.
one month by minimizing call time and post-call time while
increasing the rate of issues fixed, exceeding expectations of an
average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
TECHNICAL SKILLS
@ -58,46 +51,42 @@ Server Management (May 2021 - Current)
Personal Website
- Caring for and updating several servers that use technologies such
as Docker and Apache to make sure they run smoothly and securely.
Managing a fleet of 3 servers, reducing downtime by an average of
40%.
- Scripts written in Bash that could automatically perform routine
tasks on computers running the Linux operating system.
- Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.
- Created and put online a website, using Jenkins to help manage the
building process, and Docker to make sure everything works together
properly.
- Managing a fleet of three servers using Docker for deploying
services and Apache for domain and subdomain routing.
- Wrote scripts in Bash to automatically perform routine tasks such as
backups on Debian Linux servers.
- Manage the network infrastructure to allow for local management of
DNS as well as simplified access through private domain addresses
for accessing the servers.
- Servers are accessed using SSH and secured by only allowing private
key encrypted logins.
Open-Source Contributions
Github Profile
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
[ hyprwm/Hyprland#7633 ]
- Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user
feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully
accepted and added to the system due to new user demand.
- Contributed 9 times to the Hyprland project which uses C++26,
resulting in over 150 changed lines.
- Revived and added an old feature request that had been left stale
for over a year by updating and recreating it.
- Thoroughly tested software features in an isolated environment
before releasing it into wider use.
- Worked together with the main coding team to make sure the project
meets all of the code quality standards.
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- I created, designed, and am still hosting my personal website at
trianta.dev.
- Showcases some of the open-source projects I’ve developed using
programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented
using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track
changes in my projects.
- Created, designed, and continuously host a personal website at
trianta.dev, which showcases some of the completed projects that
were developed using TypeScript and JavaScript.
- Automatically built and deployed using a combination of Jenkins
pipelines and a Docker container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.
EDUCATION