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@@ -31,45 +31,38 @@ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
trianta.dev ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EXPERIENCE
-IT Help Desk (November
-2017 - July 2021)
-Gerold Moving
-
-- Conducted troubleshooting processes to diagnose and resolve problems
-related to software applications and network connectivity.
-- Utilized technical expertise to analyze and resolve issues with
-various hardware components.
-- Provided guidance on using Microsoft Office applications, including
-Word and Excel, to help improve productivity and efficiency.
-
System
Administrator (September 2024 - Current)
-Gerold Moving
+Gerold Moving
-- Updated old systems to new methods to digitize current practices,
-increasing productivity by 30%.
+- Digitized old systems to new faster methods that allowed the
+employee to spend less time per document, increasing productivity by
+30%.
- Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
-- Resolve issues with Microsoft Windows and Office 365 software and
-services.
+- Provided guidance on using Microsoft Office applications, including
+Word and Excel, to help improve productivity and efficiency.
+- Conducted troubleshooting processes to diagnose and resolve problems
+related to software applications and network connectivity.
Help Desk Level 1 (May
2022 - July 2022)
Vinali Staffing
-- Responded to technical support requests from users via phone, email,
-chat, or in-person, using skills like communication and problem-solving
-to resolve issues. Successfully resolved an average of 82% of all
-technical issues on first contact.
-- Resolved issues related to hardware, software, and networking
+
- Handled technical support requests from users via phone, email, or
+chat, using skills like communication and problem-solving to resolve
+issues. Resolved an average of 82% of all technical issues on first
+contact.
+- Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just
-one month, exceeding expectations of an average time to reach it being
-nearly a year. Successfully maintained a 94% customer satisfaction
-rating throughout my tenure.
-- Reduced the average response time from 16 minutes to under 5
-minutes.
+one month by minimizing call time and post-call time while increasing
+the rate of issues fixed, exceeding expectations of an average time to
+reach it being nearly a year.
+- Successfully maintained a 94% customer satisfaction rating
+throughout my tenure and reduced my average conclusion time from 16
+minutes to under 5 minutes.
TECHNICAL SKILLS
@@ -86,24 +79,23 @@ Debian, Arch
-- Caring for and updating several servers that use technologies such
-as Docker and Apache to make sure they
-run smoothly and securely. Managing a fleet of 3 servers, reducing
-downtime by an average of 40%.
-- Scripts written in Bash that could
-automatically perform routine tasks on computers
-running the Linux operating system.
-- Found and fixed technical issues with my software, and created
-improvements to update and correct it for future use.
-- Created and put online a website, using Jenkins to
-help manage the building process, and Docker to make sure everything
-works together properly.
+- Managing a fleet of three servers using Docker for
+deploying services and Apache for domain and subdomain
+routing.
+- Wrote scripts in Bash to automatically perform
+routine tasks such as backups on Debian Linux
+servers.
+- Manage the network infrastructure to allow for local management of
+DNS as well as simplified access through private domain addresses for
+accessing the servers.
+- Servers are accessed using SSH and secured by only
+allowing private key encrypted logins.
Open-Source Contributions
-- Pull Requests: [ Some Merged Pull Requests: [ hyprwm/Hyprland#7683
] . [ hyprwm/Hyprland#7575
@@ -112,26 +104,26 @@ href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633
]
- Collaborated on the launch of new project features, integrating user
feedback into design iterations.
-- Revived an old project request that had been stuck in limbo for over
-a year by updating and recreating it, and it was successfully accepted
-and added to the system due to new user demand.
+- Contributed 9 times to the Hyprland project which uses C++26,
+resulting in over 150 changed lines.
+- Revived and added an old feature request that had been left stale
+for over a year by updating and recreating it.
- Thoroughly tested software features in an isolated environment
before releasing it into wider use.
-- Worked together with the main coding team to make sure the project
-meets all of the code quality standards.
trianta.dev
-- I created, designed, and am still hosting my personal website at
-
trianta.dev.
-- Showcases some of the open-source projects I’ve developed using
-programming languages like JavaScript and Typescript.
-- The design and layout of the site were organized and implemented
-using the HTML and CSS languages.
-- Utilized a version control system called Git to manage and track
-changes in my projects.
+- Created, designed, and continuously host a personal website at
+
trianta.dev, which showcases some of the completed projects
+that were developed using TypeScript and
+JavaScript.
+- Automatically built and deployed using a combination of
+Jenkins pipelines and a Docker
+container built from a Dockerfile.
+- Utilized Git to manage and track changes within the project, along
+with the issues feature of Gitea to plan for future ideas.
EDUCATION