Trianta/about/resume.md

Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

EXPERIENCE

System Administrator (September 2024 - Current)

Gerold Moving

• Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
• Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
• Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
• Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

• Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
• Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
• Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
• Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.

TECHNICAL SKILLS

• Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript

• Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox

• Operating Systems: Windows, Linux, Ubuntu, Debian, Arch

PROJECTS

Server Management (May 2021 - Current)

Personal Website

• Managing a fleet of three servers using Docker for deploying services and Apache for domain and subdomain routing.
• Wrote scripts in Bash to automatically perform routine tasks such as backups on Debian Linux servers.
• Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
• Servers are accessed using SSH and secured by only allowing private key encrypted logins.

Open-Source Contributions

Github Profile

• Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
• Collaborated on the launch of new project features, integrating user feedback into design iterations.
• Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
• Revived and added an old feature request that had been left stale for over a year by updating and recreating it.
• Thoroughly tested software features in an isolated environment before releasing it into wider use.

trianta.dev

lab.trianta.dev/Trianta/trianta.dev

• Created, designed, and continuously host a personal website at trianta.dev, which showcases some of the completed projects that were developed using TypeScript and JavaScript.
• Automatically built and deployed using a combination of Jenkins pipelines and a Docker container built from a Dockerfile.
• Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.

EDUCATION

Bachelor of Science in Computer Science (Completed: May 2024)

Southern Illinois University Edwardsville