From e769227be038a7852164685b4d23bb3ae1a0ef94 Mon Sep 17 00:00:00 2001 From: Trianta <56975502+Trimutex@users.noreply.github.com> Date: Mon, 18 Nov 2024 18:01:46 -0600 Subject: [PATCH] resume: update with better descriptions for my experience --- about/resume.docx | Bin 13002 -> 12879 bytes about/resume.html | 96 +++++++++++++++++++++------------------------- about/resume.md | 41 ++++++++------------ about/resume.pdf | Bin 41963 -> 40459 bytes about/resume.txt | 91 +++++++++++++++++++------------------------ 5 files changed, 101 insertions(+), 127 deletions(-) diff --git a/about/resume.docx b/about/resume.docx index 92a5caff503494360eee86242ce1eaa459d9e0be..2bf660a92c878d8ca51b5a5894992e4bbefe7504 100644 GIT binary patch delta 4595 zcmZ8lWmFVgx1Je7a%Mmpq;u#Y1VLK5yBirwQbJ+?kuDj!yJUz#kQXFH8i}D(5h*F9 zRq&JduDh<^J%9Gv>pXj(bDq7|S?k#&P7{tKx*9mR6aWwb0U)Tmi39@#1$8&~0Kq_T zP`8iST&=@7j06AxOQBXkbV$!-3Gy4>CU-Tog6fTnoioENyA>X~RR^GiuwwR+ zjcD=~cBjGXv-^tbttfP8@_ltoPpE1gbr;yVFzB)B_35Y(j4=I3hp51F1DK^l{#} zE){A}eo>FsbVCSG9#~h2xL2h+Ct-5@vK~7!oTL_H;#AWKtIftPy&-##D<_7&v?OZrrtiLVtN2ypI@UUyT~P|Vf8_6vpnqXJTih|mr|;J#|5g%m zfdIPZDDYR^pSVDLK1WU$wP%qUmdhyN1y+StB=^V+umm!etw6-!k=Pmg@Nztf?@+>y{XI^P?wy>a!oa4$#SV zdxxfaFWxa0X~ptJmugNX%;B zJR!-EaK!qPq`+V^pDK6EP!73t2j|EKwE~q+ZHL8pSaA2l{#tFZ0nALaK+=Y&$SJdZ zb4RJwdDyz0C-2WBhSYTeSFkH7xBZ2ULE{~7!1<$Y#-gZ*(%HUTy6^Jhn^4%ZW5ozg%3!p`kNT08dY7Z(~j-)S=> zgOD_d_+{1i_XhPgNrPkT?w2bLw99W#I&|LDD_$H5pAIX~XQrXJztGMr>#L*9e}`u*kBmcd~X{o|`iPDJB5 zKBi_b+Z8Owl#I%op9L`*K{|@(W}&0z9i->!I{$oHH&gN&TN<&s%ceH4#a`+4N_9k& zl`Sw=SFsxE1Aed7N1)-$LY-(AM0(6b23*i4(V+#Ba#6}6$O~V@>qUiv7@1)T@0?fo zR2!MCk=yTkeY2)j#42(!$T?UvRrTzS>O~}}`Eudpy5srb3Ou;PNzsy0HUy55J(O=% z4cbKcG~tZ;@@;c?SYwG&Ies?g!?%=t=9k1Ny&zqEIb{O8ParWnksj?*`D_xJcu`$? zM<#44@ssKZj*@5ch*+7qIUWo_V19%K;`ibx@=8BqN{M;FrI(H9QdQ3Og;CxGr64O4 zKNqX$1YYb^yt7rbO|SEEP0?zUrs);CX1IjGv4Pen>^8?I7SqBDeX{0`{S#Yat% zJZPqb?K@$O0fUhG&hM@N4D}LKcn_PCVdwcLgE-Asjn%37dwyHLn*GrUJ!}Uvol<3d zp?Jngy&$rimUXlXveJQAPDt%6S+BplIyJ$9vH+97b1nJZJ#SeXcWOs{|8Ie?)n$!} z^~hGjnE?*IJ=O^hRh=eT03%S<0Z$W&4*#AzCczQJDl&(=jl*8A1~mox=W%H6xCumY zM%suFw>>hhZJFJh#y3ZhnbK(%!y$JD?rfquR0voo>}`oY3OHODfTHjX@~ zmkw^qk0NybGA-i8C<&&|Tx5lQAdyIVy1SF@<&UJWb@}*cYlU5!t(&?Sr#KIH<*i!k zGINsFRRDz^!st%UOCzNkmL40KTrP&KPUW;zE1uKsNwD@k3LYlcD8Y2MGCY|r&#-iY0d7~(&0B$0!2o3%XAD+~HH!}-?MWq~E zOjQmC2cryz`)=S|NN73QskQ^2j}sY5DjpY2;!C3)@sx>YfCg6D?o=M_ik2OH5=d7y z3R=Sy|MTb9<6&NnSF>Ju2@L3vVe%Mr@abMGN5h8!Puctw9f6@u*=-~>HR^Yb$i+0V zXNPrqP*gF+py^S%4FD`@B&wwc5kQFZ+rB)TvKfkV=WuMW78`C;voXZ&h3KN*yMAtKL(SKXRPQlS($)^9qpgyDtN% z8OrZ@gWvaq;IOARNdsvy!`ap#ov_K!?+d*2#j+PYXBEMVO~K2LY%i!5TBJ-9F%nsWXfx2v;j&~S<7pm$bx*~GNP6*>E9r=sZ3Fl6>y!o% zl0^cM-@&RSK`WvQVb6XTsTJQWVerS;WX9=Os%l(bgd1Q%J5p^rB#~4`jz;y+egQ)p zH&e-2>uOFQDY7Af0q1}VuJsjB@Dr`Z$^m#7JnMHeF;Ha`pX%IHDqxgkM^(>%NVbsw zCN-POOwvth1q-=rIV1UehdNA5$G6uZ`DMYVMb;GkFlCV)iRGdX1y9ySf2P$U%=o4w z)>HonZJuw7NVtn^2^OerjZ(1KbdnpgjqC+!Qs0GCBdG;KH;vD8`Hvmr%r~>2k(1}2 z98R@#OGe484EW4r#sVLgR5+C=%=K*+Y{=W4@H`b7N?BO!_g5bHT5zCA*V&@^Jw30S zz`O_RAi$Uge+JQ{U0;Yu)3`rb#hUp1dd#RY@vXBf(Nd5Zz&aG>JFT)Ap<@=f8k6zB zuVl-G9_h*hth`K_n!IQoy7{z!LoZoPsK;o&(V5F3LqmEa_|1a+VsFm-=%wGUZ-{}g zHnB{FNjX?Y+4DG$V%110+DR8?+rZalV@IjkdX66ccUBu+awhx6#RK27I<8$RE1Xte ziLyaYUa72qSTrH1NWr6JSX$}Q+A8CNWthd=6(YS-wIVise(f1~F7$`?Dwx^<&eF4g z?1CS(&1RQ~0FstoLyi;KkK@MMmM7vu?x+$d&R+X=zB|V_~XtrzvB2^?vw5Iq;Kt`+;ue zcpEY;C&>zgzhQe$le}ESqT^*(AVgED-WLlc64oVW_CxQQ z6{zU=SYHBg(+!6a`kZBiot@q-NW`;XwJxL(CBUovb5w1&zgOVT*j$d*uSy>j;{gpX zXO_nr9m@x zSl7$04*k!5aD_%-vSB4~Vr7w?R(6WKEonYily_UQS!tLowJOIRy$n0=p&rxCAof5` zBv1O-&|~jSSX;@`A11@Qfp8qdfeP1yNZJ>h>%!Jn1>Opid?n-|v8lx)mjf~lU|7Z` zIWrZV6Gh&5gog#3miqi2l(XHpa-yTdrSsg?mwa+L6L-HM6dJA)Sw}nfU3g%3``hsB z)gVL)RekfrS*bHHkS02eB0xd*I2w7ar*u6fRNS@w0w+b;dWBH=TJIk2vDo1x;pT7Q zoQ0FAK!v2@XsSyixwHK*ZQn~&%2&vaj=CUgM|I=k=XajRK6Rl9{v-t6ML==c)=z#; 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[ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

EXPERIENCE

-

IT Help Desk (November -2017 - July 2021)

-

Gerold Moving

-
    -
  • Conducted troubleshooting processes to diagnose and resolve problems -related to software applications and network connectivity.
  • -
  • Utilized technical expertise to analyze and resolve issues with -various hardware components.
  • -
  • Provided guidance on using Microsoft Office applications, including -Word and Excel, to help improve productivity and efficiency.
  • -

System Administrator (September 2024 - Current)

-

Gerold Moving

+

Gerold Moving

    -
  • Updated old systems to new methods to digitize current practices, -increasing productivity by 30%.
  • +
  • Digitized old systems to new faster methods that allowed the +employee to spend less time per document, increasing productivity by +30%.
  • Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
  • -
  • Resolve issues with Microsoft Windows and Office 365 software and -services.
  • +
  • Provided guidance on using Microsoft Office applications, including +Word and Excel, to help improve productivity and efficiency.
  • +
  • Conducted troubleshooting processes to diagnose and resolve problems +related to software applications and network connectivity.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

    -
  • Responded to technical support requests from users via phone, email, -chat, or in-person, using skills like communication and problem-solving -to resolve issues. Successfully resolved an average of 82% of all -technical issues on first contact.
  • -
  • Resolved issues related to hardware, software, and networking +
  • Handled technical support requests from users via phone, email, or +chat, using skills like communication and problem-solving to resolve +issues. Resolved an average of 82% of all technical issues on first +contact.
  • +
  • Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
  • Achieved an exceptional level of performance and quality within just -one month, exceeding expectations of an average time to reach it being -nearly a year. Successfully maintained a 94% customer satisfaction -rating throughout my tenure.
  • -
  • Reduced the average response time from 16 minutes to under 5 -minutes.
  • +one month by minimizing call time and post-call time while increasing +the rate of issues fixed, exceeding expectations of an average time to +reach it being nearly a year. +
  • Successfully maintained a 94% customer satisfaction rating +throughout my tenure and reduced my average conclusion time from 16 +minutes to under 5 minutes.

TECHNICAL SKILLS