96 lines
3.6 KiB
Plaintext
96 lines
3.6 KiB
Plaintext
Gregory Crawford
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[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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EXPERIENCE
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System Administrator (September 2024 - Current)
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Gerold Moving
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- Digitized old systems to new faster methods that allowed the
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employee to spend less time per document, increasing productivity by
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30%.
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- Organized a centralized knowledge base that collects information for
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common technical issues, including step-by-step instructions and
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relevant screenshots, to facilitate easy access and understanding.
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- Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help improve productivity and efficiency.
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- Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.
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Help Desk Level 1 (May 2022 - July 2022)
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Vinali Staffing
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- Handled technical support requests from users via phone, email, or
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chat, using skills like communication and problem-solving to resolve
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issues. Resolved an average of 82% of all technical issues on first
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contact.
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- Responded to issues related to hardware, software, and networking
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problems using knowledge of systems and applications.
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- Achieved an exceptional level of performance and quality within just
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one month by minimizing call time and post-call time while
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increasing the rate of issues fixed, exceeding expectations of an
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average time to reach it being nearly a year.
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- Successfully maintained a 94% customer satisfaction rating
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throughout my tenure and reduced my average conclusion time from 16
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minutes to under 5 minutes.
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TECHNICAL SKILLS
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- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
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- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
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- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
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PROJECTS
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Server Management (May 2021 - Current)
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Personal Website
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- Managing a fleet of three servers using Docker for deploying
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services and Apache for domain and subdomain routing.
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- Wrote scripts in Bash to automatically perform routine tasks such as
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backups on Debian Linux servers.
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- Manage the network infrastructure to allow for local management of
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DNS as well as simplified access through private domain addresses
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for accessing the servers.
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- Servers are accessed using SSH and secured by only allowing private
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key encrypted logins.
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Open-Source Contributions
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Github Profile
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- Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
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hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
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- Collaborated on the launch of new project features, integrating user
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feedback into design iterations.
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- Contributed 9 times to the Hyprland project which uses C++26,
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resulting in over 150 changed lines.
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- Revived and added an old feature request that had been left stale
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for over a year by updating and recreating it.
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- Thoroughly tested software features in an isolated environment
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before releasing it into wider use.
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trianta.dev
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lab.trianta.dev/Trianta/trianta.dev
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- Created, designed, and continuously host a personal website at
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trianta.dev, which showcases some of the completed projects that
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were developed using TypeScript and JavaScript.
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- Automatically built and deployed using a combination of Jenkins
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pipelines and a Docker container built from a Dockerfile.
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- Utilized Git to manage and track changes within the project, along
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with the issues feature of Gitea to plan for future ideas.
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EDUCATION
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Bachelor of Science in Computer Science (Completed: May 2024)
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Southern Illinois University Edwardsville
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