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.display.math{display: block; text-align: center; margin: 0.5rem auto;} .display.math{display: block; text-align: center; margin: 0.5rem auto;}
</style> </style>
<link rel="stylesheet" href="resume.css" /> <link rel="stylesheet" href="resume.css" />
<!--[if lt IE 9]>
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
<![endif]-->
</head> </head>
<body> <body>
<h1 id="gregory-crawford">Gregory Crawford</h1> <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -33,24 +30,30 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [ <a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6> gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h6
id="highly-motivated-and-detail-oriented-technology-generalist-with-the-ability-to-excel-in-any-role-using-excellent-communication-problem-solving-skills-and-a-strong-ability-to-work-under-pressure.">Highly
motivated and detail-oriented technology generalist with the ability to
excel in any role using excellent communication, problem-solving skills,
and a strong ability to work under pressure.</h6>
<h2 id="education">EDUCATION</h2> <h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May <h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
2024)</h3> 2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois <h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4> University Edwardsville</h4>
<ul> <ul>
<li><strong>GPA:</strong> 3.15</li>
<li>Participated in team projects as a <strong>team lead</strong> or
contributor to develop leadership and collaboration skills, such as
communicating effectively with team members, managing project timelines
and resources, and making informed decisions.</li>
<li>Had hands-on experience with development tools and technologies like
<strong>Git</strong> , <strong>Jenkins</strong> , and
<strong>Docker</strong> to automate testing, deployment, and monitoring
of software applications. Successfully implemented a continuous
integration pipeline that reduced build times by 75%.</li>
<li>Developed proficiency in programming languages such as <li>Developed proficiency in programming languages such as
<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and <strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
<strong>JavaScript</strong>.</li> <strong>JavaScript</strong>.</li>
<li>Took up the role of <strong>Team Lead</strong> on multiple projects
across multiple courses to meet project deadlines.</li>
<li>Coordinated the use of <strong>Git</strong> among team members to
ensure all changes were tracked, reviewed, and properly integrated into
the main codebase</li>
<li>Collaborated with team members to <strong>set project goals and
priorities</strong>.</li>
<li>Mentored junior team members to improve their coding skills and
knowledge.</li>
</ul> </ul>
<h2 id="skills">SKILLS</h2> <h2 id="skills">SKILLS</h2>
<ul> <ul>
@ -69,7 +72,8 @@ Website</a></h4>
<ul> <ul>
<li>Caring for and updating several servers that use technologies such <li>Caring for and updating several servers that use technologies such
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
run smoothly and securely.</li> run smoothly and securely. Managing a fleet of 3 servers, reducing
downtime by an average of 40%.</li>
<li>Scripts written in <strong>Bash</strong> that could <li>Scripts written in <strong>Bash</strong> that could
<strong>automatically perform routine tasks</strong> on computers <strong>automatically perform routine tasks</strong> on computers
running the Linux operating system, to save time and effort.</li> running the Linux operating system, to save time and effort.</li>
@ -78,9 +82,8 @@ was working, which helped me identify and solve any problems that came
up more quickly.</li> up more quickly.</li>
<li>Found and fixed technical issues with my software, and created <li>Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.</li> improvements to update and correct it for future use.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> to <li>Created and put online a website, using <strong>Jenkins</strong> and
help manage the building process, and Docker to make sure everything Dockerfiles to manage the building pipelines and deployment.</li>
works together properly.</li>
</ul> </ul>
<h3 id="open-source-contributions">Open-Source Contributions</h3> <h3 id="open-source-contributions">Open-Source Contributions</h3>
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github <h4 id="github-profile"><a href="https://github.com/Trimutex">Github
@ -100,50 +103,52 @@ a year by updating and recreating it, and it was successfully accepted
and added to the system due to new user demand.</li> and added to the system due to new user demand.</li>
<li>Thoroughly tested software features in an isolated environment <li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li> before releasing it into wider use.</li>
<li>Implented three new features consisting of 114 additional lines of
C++.</li>
<li>Worked together with the main coding team to make sure the project <li>Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing met all of the required guidelines and quality standards for writing
code.</li> code.</li>
</ul> </ul>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>Personally created, designed, and continue to host my personal
website at <code>trianta.dev</code>.</li>
<li>Showcases some of the projects I’ve developed using JavaScript and
Typescript.</li>
<li>The design and layout of the site were organized and implemented
using HTML and CSS.</li>
</ul>
<h3 id="snakeplusplus">snakeplusplus</h3> <h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a <h4 id="lab.trianta.devtriantasnakeplusplus"><a
href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4> href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
<ul> <ul>
<li>Created a fast and efficient game of Snake that can be used by <li>Created a fast and efficient game of Snake using C++ with the SFML
anyone (open-source) using the programming languages C++ and SFML to library to display the game.</li>
make it work properly.</li>
<li>Utilizes <strong>object-oriented programming</strong> principles to <li>Utilizes <strong>object-oriented programming</strong> principles to
design and implement a modular architecture.</li> design and implement a modular architecture.</li>
<li>Easily built and used on any computer system, thanks to the use of <li>Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.</li> <code>CMake</code> which makes compilation simple and
straightforward.</li>
</ul> </ul>
#
<div style="page-break-after: always"> <div style="page-break-after: always">
</div> </div>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>I created, designed, and am still hosting my personal website at
<code>trianta.dev</code>.</li>
<li>Showcases some of the open-source projects I’ve developed using
programming languages like JavaScript and Typescript.</li>
<li>The design and layout of the site were organized and implemented
using the HTML and CSS languages.</li>
<li>Utilized a version control system called Git to manage and track
changes in my projects.</li>
</ul>
<h2 id="experience">EXPERIENCE</h2> <h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System <h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3> Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4> <h4 id="gerold-moving">Gerold Moving</h4>
<ul> <ul>
<li>Assisted employees in transitioning to modern security <li>Updated old systems to new methods to digitize current practices,
practices.</li> increasing productivity by 30%.</li>
<li>Implemented a secure password solution for improved security <li>Designed and deployed a system for generating and managing complex
measures.</li> passwords using principles from industry-leading frameworks like NIST
<li>Created internal documentation for future recurring issues.</li> 800-63.</li>
<li>Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured documents,
including step-by-step instructions and relevant screenshots, to
facilitate easy access and understanding.</li>
<li>Managing Windows-based systems and implementing desktop <li>Managing Windows-based systems and implementing desktop
administration best practices.</li> administration best practices.</li>
</ul> </ul>
@ -151,26 +156,40 @@ administration best practices.</li>
2022 - July 2022)</h3> 2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4> <h4 id="vinali-staffing">Vinali Staffing</h4>
<ul> <ul>
<li>Responded to and resolved a high volume of technical issues with <li>Responded to technical support requests from users via phone, email,
strong analytical and troubleshooting skills.</li> chat, or in-person, using skills like communication and problem-solving
<li>Clearly and effectively communicate information to others, providing to resolve issues. Successfully resolved an average of 82% of all
them with the answers they needed.</li> technical issues on first contact.</li>
<li>Escalated complex technical issues, resulting in timely resolution <li>Resolved issues related to hardware, software, and networking
and improved user satisfaction.</li> problems using knowledge of systems and applications to identify root
causes.</li>
<li>Achieved an exceptional level of performance and quality within just <li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years to one month, exceeding expectations of an average time to reach it being
reach.</li> nearly a year. Successfully maintained a 94% customer satisfaction
rating throughout my tenure.</li>
<li>Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction. Reduced the average response time from
16 minutes to under 5 minutes.</li>
</ul> </ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3> 2017 - July 2021)</h3>
<h4 id="gerold-moving">Gerold Moving</h4> <h4 id="gerold-moving-1">Gerold Moving</h4>
<ul> <ul>
<li>Provided technical support, including malfunctioning software and <li>Provided technical support, including malfunctioning software and
networking issues.</li> networking issues.</li>
<li>Fixed problems related to computers running the Windows operating <li>Conducted troubleshooting processes to diagnose and resolve problems
system, as well as with Microsoft Office 365 software and services.</li> related to software applications, operating systems, and network
<li>Took apart and put together computer systems to identify and fix connectivity. Successfully resolved an average of 17 technical issues
per week.</li>
<li>Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.</li>
<li>Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.</li> problems with individual parts or components.</li>
</ul> </ul>
<h2 id="other-skills">OTHER SKILLS</h2>
<ul>
<li>Eagle Scout, Software Development, Server Management</li>
<li>Strong Attention To Detail, Communication, Collaboration</li>
</ul>
</body> </body>
</html> </html>

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@ -3,17 +3,18 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
###### Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure.
EDUCATION EDUCATION
--------- ---------
### B.S. in Computer Science (May 2024) ### B.S. in Computer Science (May 2024)
#### Southern Illinois University Edwardsville #### Southern Illinois University Edwardsville
- **GPA:** 3.15
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**. - Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
- Took up the role of **Team Lead** on multiple projects across multiple courses to meet project deadlines.
- Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase
- Collaborated with team members to **set project goals and priorities**.
- Mentored junior team members to improve their coding skills and knowledge.
SKILLS SKILLS
------ ------
@ -28,11 +29,11 @@ PROJECTS
### Server Management (May 2021 - Current) ### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev) #### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. - Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort. - Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly. - **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. - Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly. - Created and put online a website, using **Jenkins** and Dockerfiles to manage the building pipelines and deployment.
### Open-Source Contributions ### Open-Source Contributions
#### [Github Profile](https://github.com/Trimutex) #### [Github Profile](https://github.com/Trimutex)
@ -43,47 +44,51 @@ PROJECTS
- Collaborated on the launch of new project features, integrating user feedback into design iterations. - Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand. - Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment before releasing it into wider use. - Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of C++.
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code. - Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
<div style="page-break-after: always"></div>
### trianta.dev ### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev) #### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- I created, designed, and am still hosting my personal website at `trianta.dev`. - Personally created, designed, and continue to host my personal website at `trianta.dev`.
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript. - Showcases some of the projects I've developed using JavaScript and Typescript.
- The design and layout of the site were organized and implemented using the HTML and CSS languages. - The design and layout of the site were organized and implemented using HTML and CSS.
- Utilized a version control system called Git to manage and track changes in my projects.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
<div style="page-break-after: always"></div>
EXPERIENCE EXPERIENCE
--------- ---------
### System Administrator (September 2024 - Current) ### System Administrator (September 2024 - Current)
#### Gerold Moving #### Gerold Moving
- Assisted employees in transitioning to modern security practices. - Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
- Implemented a secure password solution for improved security measures. - Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
- Created internal documentation for future recurring issues. - Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop administration best practices. - Managing Windows-based systems and implementing desktop administration best practices.
### Help Desk Level 1 (May 2022 - July 2022) ### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing #### Vinali Staffing
- Responded to and resolved a high volume of technical issues with strong analytical and troubleshooting skills. - Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
- Clearly and effectively communicate information to others, providing them with the answers they needed. - Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications to identify root causes.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. - Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. - Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.
### IT Help Desk (November 2017 - July 2021) ### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving #### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues. - Provided technical support, including malfunctioning software and networking issues.
- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services. - Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 17 technical issues per week.
- Took apart and put together computer systems to identify and fix problems with individual parts or components. - Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
OTHER SKILLS
--------
- Eagle Scout, Software Development, Server Management
- Strong Attention To Detail, Communication, Collaboration

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@ -2,22 +2,25 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure.
EDUCATION EDUCATION
B.S. in Computer Science (May 2024) B.S. in Computer Science (May 2024)
Southern Illinois University Edwardsville Southern Illinois University Edwardsville
- GPA: 3.15
- Participated in team projects as a team lead or contributor to
develop leadership and collaboration skills, such as communicating
effectively with team members, managing project timelines and
resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like
Git , Jenkins , and Docker to automate testing, deployment, and
monitoring of software applications. Successfully implemented a
continuous integration pipeline that reduced build times by 75%.
- Developed proficiency in programming languages such as C, C++, - Developed proficiency in programming languages such as C, C++,
Python, and JavaScript. Python, and JavaScript.
- Took up the role of Team Lead on multiple projects across multiple
courses to meet project deadlines.
- Coordinated the use of Git among team members to ensure all changes
were tracked, reviewed, and properly integrated into the main
codebase
- Collaborated with team members to set project goals and priorities.
- Mentored junior team members to improve their coding skills and
knowledge.
SKILLS SKILLS
@ -35,6 +38,8 @@ Personal Website
- Caring for and updating several servers that use technologies such - Caring for and updating several servers that use technologies such
as Docker and Apache to make sure they run smoothly and securely. as Docker and Apache to make sure they run smoothly and securely.
Managing a fleet of 3 servers, reducing downtime by an average of
40%.
- Scripts written in Bash that could automatically perform routine - Scripts written in Bash that could automatically perform routine
tasks on computers running the Linux operating system, to save time tasks on computers running the Linux operating system, to save time
and effort. and effort.
@ -43,9 +48,8 @@ Personal Website
quickly. quickly.
- Found and fixed technical issues with my software, and created - Found and fixed technical issues with my software, and created
improvements to update and correct it for future use. improvements to update and correct it for future use.
- Created and put online a website, using Jenkins to help manage the - Created and put online a website, using Jenkins and Dockerfiles to
building process, and Docker to make sure everything works together manage the building pipelines and deployment.
properly.
Open-Source Contributions Open-Source Contributions
@ -60,36 +64,33 @@ Github Profile
accepted and added to the system due to new user demand. accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment - Thoroughly tested software features in an isolated environment
before releasing it into wider use. before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of
C++.
- Worked together with the main coding team to make sure the project - Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing met all of the required guidelines and quality standards for writing
code. code.
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
trianta.dev trianta.dev
lab.trianta.dev/Trianta/trianta.dev lab.trianta.dev/Trianta/trianta.dev
- I created, designed, and am still hosting my personal website at - Personally created, designed, and continue to host my personal
trianta.dev. website at trianta.dev.
- Showcases some of the open-source projects I’ve developed using - Showcases some of the projects I’ve developed using JavaScript and
programming languages like JavaScript and Typescript. Typescript.
- The design and layout of the site were organized and implemented - The design and layout of the site were organized and implemented
using the HTML and CSS languages. using HTML and CSS.
- Utilized a version control system called Git to manage and track
changes in my projects. snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
#
EXPERIENCE EXPERIENCE
@ -97,10 +98,16 @@ System Administrator (September 2024 - Current)
Gerold Moving Gerold Moving
- Assisted employees in transitioning to modern security practices. - Updated old systems to new methods to digitize current practices,
- Implemented a secure password solution for improved security increasing productivity by 30%.
measures. - Designed and deployed a system for generating and managing complex
- Created internal documentation for future recurring issues. passwords using principles from industry-leading frameworks like
NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured
documents, including step-by-step instructions and relevant
screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop - Managing Windows-based systems and implementing desktop
administration best practices. administration best practices.
@ -108,15 +115,20 @@ Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing Vinali Staffing
- Responded to and resolved a high volume of technical issues with - Responded to technical support requests from users via phone, email,
strong analytical and troubleshooting skills. chat, or in-person, using skills like communication and
- Clearly and effectively communicate information to others, providing problem-solving to resolve issues. Successfully resolved an average
them with the answers they needed. of 82% of all technical issues on first contact.
- Escalated complex technical issues, resulting in timely resolution - Resolved issues related to hardware, software, and networking
and improved user satisfaction. problems using knowledge of systems and applications to identify
root causes.
- Achieved an exceptional level of performance and quality within just - Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years one month, exceeding expectations of an average time to reach it
to reach. being nearly a year. Successfully maintained a 94% customer
satisfaction rating throughout my tenure.
- Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction. Reduced the average response time
from 16 minutes to under 5 minutes.
IT Help Desk (November 2017 - July 2021) IT Help Desk (November 2017 - July 2021)
@ -124,7 +136,16 @@ Gerold Moving
- Provided technical support, including malfunctioning software and - Provided technical support, including malfunctioning software and
networking issues. networking issues.
- Fixed problems related to computers running the Windows operating - Conducted troubleshooting processes to diagnose and resolve problems
system, as well as with Microsoft Office 365 software and services. related to software applications, operating systems, and network
- Took apart and put together computer systems to identify and fix connectivity. Successfully resolved an average of 17 technical
issues per week.
- Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components. problems with individual parts or components.
OTHER SKILLS
- Eagle Scout, Software Development, Server Management
- Strong Attention To Detail, Communication, Collaboration