Trianta/about/resume.md

Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure.

EDUCATION

B.S. in Computer Science (May 2024)

Southern Illinois University Edwardsville

• GPA: 3.15
• Participated in team projects as a team lead or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
• Had hands-on experience with development tools and technologies like Git , Jenkins , and Docker to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
• Developed proficiency in programming languages such as C, C++, Python, and JavaScript.

SKILLS

• Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS

• Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox

• Operating Systems: Windows, Linux, Ubuntu, Debian, Arch

PROJECTS

Server Management (May 2021 - Current)

Personal Website

• Caring for and updating several servers that use technologies such as Docker and Apache to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
• Scripts written in Bash that could automatically perform routine tasks on computers running the Linux operating system, to save time and effort.
• Used logging tools to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
• Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
• Created and put online a website, using Jenkins and Dockerfiles to manage the building pipelines and deployment.

Open-Source Contributions

Github Profile

• Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
• Collaborated on the launch of new project features, integrating user feedback into design iterations.
• Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
• Thoroughly tested software features in an isolated environment before releasing it into wider use.
• Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.

trianta.dev

lab.trianta.dev/Trianta/trianta.dev

• Personally created, designed, and continue to host my personal website at trianta.dev.
• Showcases some of the projects I've developed using JavaScript and Typescript.
• The design and layout of the site were organized and implemented using HTML and CSS.

snakeplusplus

lab.trianta.dev/Trianta/snakeplusplus

• Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
• Utilizes object-oriented programming principles to design and implement a modular architecture.
• Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.

EXPERIENCE

System Administrator (September 2024 - Current)

Gerold Moving

• Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
• Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
• Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
• Managing Windows-based systems and implementing desktop administration best practices.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

• Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
• Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications to identify root causes.
• Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
• Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.

IT Help Desk (November 2017 - July 2021)

Gerold Moving

• Provided technical support, including malfunctioning software and networking issues.
• Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 17 technical issues per week.
• Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
• Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.

OTHER SKILLS

• Eagle Scout, Software Development, Server Management
• Strong Attention To Detail, Communication, Collaboration