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@ -33,24 +33,56 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4>
<h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Developed proficiency in programming languages such as
<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
<strong>JavaScript</strong>.</li>
<li>Took up the role of <strong>Team Lead</strong> on multiple projects
across multiple courses to meet project deadlines.</li>
<li>Coordinated the use of <strong>Git</strong> among team members to
ensure all changes were tracked, reviewed, and properly integrated into
the main codebase.</li>
<li>Collaborated with team members to <strong>set project goals and
priorities</strong>.</li>
<li>Mentored junior team members to improve their coding skills and
knowledge.</li>
<li>Participated in incident response efforts to mitigate potential
security breaches and provide support during crisis situations,
resulting in a 40% reduction in system downtime and a 25% increase in
user satisfaction.</li>
<li>Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like NIST
800-63.</li>
<li>Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured documents,
including step-by-step instructions and relevant screenshots, to
facilitate easy access and understanding.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and problem-solving
to resolve issues. Successfully resolved an average of 95% of all
technical issues on first contact.</li>
<li>Resolved issues related to hardware, software, and networking
problems, often on first contact, using knowledge of systems and
applications to identify root causes. Escalated complex technical
issues, resulting in timely resolution and improved user satisfaction.
Reduced the average response time from 16 minutes to under 5
minutes.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years to
reach. Successfully maintained a 99% customer satisfaction rating
throughout my tenure.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 20 technical issues
per week.</li>
<li>Utilized technical expertise to analyze and resolve issues with
various hardware components.</li>
<li>Provided guidance on using Microsoft Office applications, including
Word and Excel, to help users improve their productivity and
efficiency.</li>
</ul>
<h2 id="skills">SKILLS</h2>
<ul>
@ -61,43 +93,21 @@ MariaDB, VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li>
</ul>
<h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4>
<ul>
<li>Assisted employees in transitioning to modern security
practices.</li>
<li>Implemented a secure password solution for improved security
measures.</li>
<li>Created internal documentation for future recurring issues.</li>
<li>Managing Windows-based systems and implementing desktop
administration best practices.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to and resolved a high volume of technical issues with
strong analytical and troubleshooting skills.</li>
<li>Clearly and effectively communicate information to others, providing
them with the answers they needed.</li>
<li>Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years to
reach.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Provided technical support, including malfunctioning software and
networking issues.</li>
<li>Fixed problems related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.</li>
<li>Took apart and put together computer systems to identify and fix
problems with individual parts or components.</li>
<li>Participated in team projects as a <strong>team lead</strong> or
contributor to develop leadership and collaboration skills, such as
communicating effectively with team members, managing project timelines
and resources, and making informed decisions.</li>
<li>Had hands-on experience with development tools and technologies like
<strong>Git</strong> , <strong>Jenkins</strong> , and
<strong>Docker</strong> to automate testing, deployment, and monitoring
of software applications. Successfully implemented a continuous
integration pipeline that reduced build times by 75%.</li>
</ul>
<h2 id="projects">PROJECTS</h2>
<h3 id="server-management-may-2021---current">Server Management (May
@ -105,72 +115,20 @@ problems with individual parts or components.</li>
<h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4>
<ul>
<li>Caring for and updating several servers that use technologies such
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
run smoothly and securely.</li>
<li>Cared for and updated several servers that use technologies such as
<strong>Docker</strong> and <strong>Apache</strong> to make sure they
run smoothly and securely. Successfully managed a fleet of 3 servers,
reducing downtime by an average of 40%.</li>
<li>Scripts written in <strong>Bash</strong> that could
<strong>automatically perform routine tasks</strong> on computers
running the Linux operating system, to save time and effort.</li>
<li><strong>Used logging tools</strong> to keep track of how the system
was working, which helped me identify and solve any problems that came
up more quickly.</li>
running Linux to save time and effort. <strong>Used logging
tools</strong> to keep track of how the system was working, which helped
me identify and solve any problems that came up quickly.</li>
<li>Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> to
help manage the building process, and Docker to make sure everything
works together properly.</li>
</ul>
<div style="page-break-after: always">
</div>
<h3 id="open-source-contributions">Open-Source Contributions</h3>
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
Profile</a></h4>
<ul>
<li>Pull Requests: [ <a
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
]</li>
<li>Collaborated on the launch of new project features, integrating user
feedback into design iterations.</li>
<li>Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully accepted
and added to the system due to new user demand.</li>
<li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li>
<li>Implented three new features consisting of 114 additional lines of
C++.</li>
<li>Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.</li>
</ul>
<h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a
href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
<ul>
<li>Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.</li>
<li>Utilizes <strong>object-oriented programming</strong> principles to
design and implement a modular architecture.</li>
<li>Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.</li>
</ul>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>I created, designed, and am still hosting my personal website at
<code>trianta.dev</code>.</li>
<li>Showcases some of the open-source projects I’ve developed using
programming languages like JavaScript and Typescript.</li>
<li>The design and layout of the site were organized and implemented
using the HTML and CSS languages.</li>
<li>Utilized a version control system called Git to manage and track
changes in my projects.</li>
improvements to update and correct it for future use. Created and put
online a website, using <strong>Jenkins</strong> to help manage the
building process, and Docker to make sure everything works together
properly.</li>
</ul>
</body>
</html>

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@ -4,17 +4,28 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EDUCATION
EXPERIENCE
---------
### B.S. in Computer Science (May 2024)
#### Southern Illinois University Edwardsville
### System Administrator (September 2024 - Current)
#### Gerold Moving
- Studied programming languages such as C, C++, Python, JavaScript, HTML, CSS, SQL, Bash, and others to develop skills in writing efficient code that is well-structured, maintainable, and scalable.
- Gained experience with object-oriented programming (OOP) concepts like encapsulation, inheritance, and polymorphism to write code that is modular, reusable, and easier to understand.
- Completed coursework in computer science and related fields, including data structures, algorithms, computer networks, operating systems, and databases, to develop a strong foundation in computer science principles and concepts.
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like **Git**, **Jenkins**, and **Docker** to automate testing, deployment, and monitoring of software applications.
- Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase.
- Participated in incident response efforts to mitigate potential security breaches and provide support during crisis situations, resulting in a 40% reduction in system downtime and a 25% increase in user satisfaction.
- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 95% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes. Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. Successfully maintained a 99% customer satisfaction rating throughout my tenure.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 20 technical issues per week.
- Utilized technical expertise to analyze and resolve issues with various hardware components.
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help users improve their productivity and efficiency.
SKILLS
------
@ -24,67 +35,19 @@ SKILLS
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
EXPERIENCE
EDUCATION
---------
### System Administrator (September 2024 - Current)
#### Gerold Moving
### B.S. in Computer Science (May 2024)
#### Southern Illinois University Edwardsville
- Assisted employees in transitioning to modern security practices.
- Implemented a secure password solution for improved security measures.
- Created internal documentation for future recurring issues.
- Managing Windows-based systems and implementing desktop administration best practices.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues.
- Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues.
- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix problems with individual parts or components.
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
PROJECTS
--------
### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
<div style="page-break-after: always"></div>
### Open-Source Contributions
#### [Github Profile](https://github.com/Trimutex)
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of C++.
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- I created, designed, and am still hosting my personal website at `trianta.dev`.
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track changes in my projects.
- Cared for and updated several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Successfully managed a fleet of 3 servers, reducing downtime by an average of 40%.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running Linux to save time and effort. **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up quickly.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.

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@ -2,22 +2,57 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EDUCATION
EXPERIENCE
B.S. in Computer Science (May 2024)
System Administrator (September 2024 - Current)
Southern Illinois University Edwardsville
Gerold Moving
- Developed proficiency in programming languages such as C, C++,
Python, and JavaScript.
- Took up the role of Team Lead on multiple projects across multiple
courses to meet project deadlines.
- Coordinated the use of Git among team members to ensure all changes
were tracked, reviewed, and properly integrated into the main
codebase.
- Collaborated with team members to set project goals and priorities.
- Mentored junior team members to improve their coding skills and
knowledge.
- Participated in incident response efforts to mitigate potential
security breaches and provide support during crisis situations,
resulting in a 40% reduction in system downtime and a 25% increase
in user satisfaction.
- Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like
NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured
documents, including step-by-step instructions and relevant
screenshots, to facilitate easy access and understanding.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and
problem-solving to resolve issues. Successfully resolved an average
of 95% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking
problems, often on first contact, using knowledge of systems and
applications to identify root causes. Escalated complex technical
issues, resulting in timely resolution and improved user
satisfaction. Reduced the average response time from 16 minutes to
under 5 minutes.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years
to reach. Successfully maintained a 99% customer satisfaction rating
throughout my tenure.
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 20 technical
issues per week.
- Utilized technical expertise to analyze and resolve issues with
various hardware components.
- Provided guidance on using Microsoft Office applications, including
Word and Excel, to help users improve their productivity and
efficiency.
SKILLS
@ -27,43 +62,20 @@ SKILLS
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
EXPERIENCE
EDUCATION
System Administrator (September 2024 - Current)
B.S. in Computer Science (May 2024)
Gerold Moving
Southern Illinois University Edwardsville
- Assisted employees in transitioning to modern security practices.
- Implemented a secure password solution for improved security
measures.
- Created internal documentation for future recurring issues.
- Managing Windows-based systems and implementing desktop
administration best practices.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to and resolved a high volume of technical issues with
strong analytical and troubleshooting skills.
- Clearly and effectively communicate information to others, providing
them with the answers they needed.
- Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years
to reach.
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Provided technical support, including malfunctioning software and
networking issues.
- Fixed problems related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix
problems with individual parts or components.
- Participated in team projects as a team lead or contributor to
develop leadership and collaboration skills, such as communicating
effectively with team members, managing project timelines and
resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like
Git , Jenkins , and Docker to automate testing, deployment, and
monitoring of software applications. Successfully implemented a
continuous integration pipeline that reduced build times by 75%.
PROJECTS
@ -71,60 +83,15 @@ Server Management (May 2021 - Current)
Personal Website
- Caring for and updating several servers that use technologies such
as Docker and Apache to make sure they run smoothly and securely.
- Cared for and updated several servers that use technologies such as
Docker and Apache to make sure they run smoothly and securely.
Successfully managed a fleet of 3 servers, reducing downtime by an
average of 40%.
- Scripts written in Bash that could automatically perform routine
tasks on computers running the Linux operating system, to save time
and effort.
- Used logging tools to keep track of how the system was working,
which helped me identify and solve any problems that came up more
quickly.
tasks on computers running Linux to save time and effort. Used
logging tools to keep track of how the system was working, which
helped me identify and solve any problems that came up quickly.
- Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.
- Created and put online a website, using Jenkins to help manage the
building process, and Docker to make sure everything works together
properly.
Open-Source Contributions
Github Profile
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
[ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user
feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully
accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment
before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of
C++.
- Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- I created, designed, and am still hosting my personal website at
trianta.dev.
- Showcases some of the open-source projects I’ve developed using
programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented
using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track
changes in my projects.
improvements to update and correct it for future use. Created and
put online a website, using Jenkins to help manage the building
process, and Docker to make sure everything works together properly.