135 lines
6.0 KiB
HTML
135 lines
6.0 KiB
HTML
<!DOCTYPE html>
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<html xmlns="http://www.w3.org/1999/xhtml" lang="" xml:lang="">
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<head>
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<meta charset="utf-8" />
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<meta name="generator" content="pandoc" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" />
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<title>resume</title>
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<style>
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code{white-space: pre-wrap;}
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span.smallcaps{font-variant: small-caps;}
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div.columns{display: flex; gap: min(4vw, 1.5em);}
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div.column{flex: auto; overflow-x: auto;}
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div.hanging-indent{margin-left: 1.5em; text-indent: -1.5em;}
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/* The extra [class] is a hack that increases specificity enough to
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override a similar rule in reveal.js */
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ul.task-list[class]{list-style: none;}
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ul.task-list li input[type="checkbox"] {
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font-size: inherit;
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width: 0.8em;
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margin: 0 0.8em 0.2em -1.6em;
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vertical-align: middle;
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}
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.display.math{display: block; text-align: center; margin: 0.5rem auto;}
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</style>
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<link rel="stylesheet" href="resume.css" />
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<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
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<![endif]-->
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</head>
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<body>
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<h1 id="gregory-crawford">Gregory Crawford</h1>
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<h6
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Participated in incident response efforts to mitigate potential
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security breaches and provide support during crisis situations,
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resulting in a 40% reduction in system downtime and a 25% increase in
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user satisfaction.</li>
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<li>Designed and deployed a system for generating and managing complex
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passwords using principles from industry-leading frameworks like NIST
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800-63.</li>
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<li>Developed a centralized knowledge base that housed detailed guides,
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procedures, and troubleshooting steps for resolving common technical
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issues. Organized the collected information into structured documents,
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including step-by-step instructions and relevant screenshots, to
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facilitate easy access and understanding.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Responded to technical support requests from users via phone, email,
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chat, or in-person, using skills like communication and problem-solving
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to resolve issues. Successfully resolved an average of 95% of all
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technical issues on first contact.</li>
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<li>Resolved issues related to hardware, software, and networking
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problems, often on first contact, using knowledge of systems and
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applications to identify root causes. Escalated complex technical
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issues, resulting in timely resolution and improved user satisfaction.
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Reduced the average response time from 16 minutes to under 5
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minutes.</li>
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<li>Achieved an exceptional level of performance and quality within just
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one month, exceeding expectations that it would take several years to
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reach. Successfully maintained a 99% customer satisfaction rating
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throughout my tenure.</li>
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</ul>
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications, operating systems, and network
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connectivity. Successfully resolved an average of 20 technical issues
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per week.</li>
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<li>Utilized technical expertise to analyze and resolve issues with
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various hardware components.</li>
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<li>Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help users improve their productivity and
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efficiency.</li>
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</ul>
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<h2 id="skills">SKILLS</h2>
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<ul>
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<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
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JavaScript, HTML, CSS</p></li>
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<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL,
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MariaDB, VirtualBox</p></li>
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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Debian, Arch</p></li>
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</ul>
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<h2 id="education">EDUCATION</h2>
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<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
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2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<ul>
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<li>Participated in team projects as a <strong>team lead</strong> or
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contributor to develop leadership and collaboration skills, such as
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communicating effectively with team members, managing project timelines
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and resources, and making informed decisions.</li>
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<li>Had hands-on experience with development tools and technologies like
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<strong>Git</strong> , <strong>Jenkins</strong> , and
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<strong>Docker</strong> to automate testing, deployment, and monitoring
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of software applications. Successfully implemented a continuous
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integration pipeline that reduced build times by 75%.</li>
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</ul>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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2021 - Current)</h3>
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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Website</a></h4>
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<ul>
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<li>Cared for and updated several servers that use technologies such as
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<strong>Docker</strong> and <strong>Apache</strong> to make sure they
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run smoothly and securely. Successfully managed a fleet of 3 servers,
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reducing downtime by an average of 40%.</li>
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<li>Scripts written in <strong>Bash</strong> that could
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<strong>automatically perform routine tasks</strong> on computers
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running Linux to save time and effort. <strong>Used logging
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tools</strong> to keep track of how the system was working, which helped
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me identify and solve any problems that came up quickly.</li>
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<li>Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use. Created and put
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online a website, using <strong>Jenkins</strong> to help manage the
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building process, and Docker to make sure everything works together
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properly.</li>
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</ul>
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</body>
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</html>
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