Developed proficiency in programming languages such as
-C, C++, Python, and
-JavaScript.
-
Took up the role of Team Lead on multiple projects
-across multiple courses to meet project deadlines.
-
Coordinated the use of Git among team members to
-ensure all changes were tracked, reviewed, and properly integrated into
-the main codebase.
-
Collaborated with team members to set project goals and
-priorities.
-
Mentored junior team members to improve their coding skills and
-knowledge.
+
Participated in incident response efforts to mitigate potential
+security breaches and provide support during crisis situations,
+resulting in a 40% reduction in system downtime and a 25% increase in
+user satisfaction.
+
Designed and deployed a system for generating and managing complex
+passwords using principles from industry-leading frameworks like NIST
+800-63.
+
Developed a centralized knowledge base that housed detailed guides,
+procedures, and troubleshooting steps for resolving common technical
+issues. Organized the collected information into structured documents,
+including step-by-step instructions and relevant screenshots, to
+facilitate easy access and understanding.
+
+
Help Desk Level 1 (May
+2022 - July 2022)
+
Vinali Staffing
+
+
Responded to technical support requests from users via phone, email,
+chat, or in-person, using skills like communication and problem-solving
+to resolve issues. Successfully resolved an average of 95% of all
+technical issues on first contact.
+
Resolved issues related to hardware, software, and networking
+problems, often on first contact, using knowledge of systems and
+applications to identify root causes. Escalated complex technical
+issues, resulting in timely resolution and improved user satisfaction.
+Reduced the average response time from 16 minutes to under 5
+minutes.
+
Achieved an exceptional level of performance and quality within just
+one month, exceeding expectations that it would take several years to
+reach. Successfully maintained a 99% customer satisfaction rating
+throughout my tenure.
+
+
IT Help Desk (November
+2017 - July 2021)
+
Gerold Moving
+
+
Conducted troubleshooting processes to diagnose and resolve problems
+related to software applications, operating systems, and network
+connectivity. Successfully resolved an average of 20 technical issues
+per week.
+
Utilized technical expertise to analyze and resolve issues with
+various hardware components.
+
Provided guidance on using Microsoft Office applications, including
+Word and Excel, to help users improve their productivity and
+efficiency.
Assisted employees in transitioning to modern security
-practices.
-
Implemented a secure password solution for improved security
-measures.
-
Created internal documentation for future recurring issues.
-
Managing Windows-based systems and implementing desktop
-administration best practices.
-
-
Help Desk Level 1 (May
-2022 - July 2022)
-
Vinali Staffing
-
-
Responded to and resolved a high volume of technical issues with
-strong analytical and troubleshooting skills.
-
Clearly and effectively communicate information to others, providing
-them with the answers they needed.
-
Escalated complex technical issues, resulting in timely resolution
-and improved user satisfaction.
-
Achieved an exceptional level of performance and quality within just
-one month, exceeding expectations that it would take several years to
-reach.
-
-
IT Help Desk (November
-2017 - July 2021)
-
Gerold Moving
-
-
Provided technical support, including malfunctioning software and
-networking issues.
-
Fixed problems related to computers running the Windows operating
-system, as well as with Microsoft Office 365 software and services.
-
Took apart and put together computer systems to identify and fix
-problems with individual parts or components.
+
Participated in team projects as a team lead or
+contributor to develop leadership and collaboration skills, such as
+communicating effectively with team members, managing project timelines
+and resources, and making informed decisions.
+
Had hands-on experience with development tools and technologies like
+Git , Jenkins , and
+Docker to automate testing, deployment, and monitoring
+of software applications. Successfully implemented a continuous
+integration pipeline that reduced build times by 75%.
PROJECTS
Server Management (May
@@ -105,72 +115,20 @@ problems with individual parts or components.
Caring for and updating several servers that use technologies such
-as Docker and Apache to make sure they
-run smoothly and securely.
+
Cared for and updated several servers that use technologies such as
+Docker and Apache to make sure they
+run smoothly and securely. Successfully managed a fleet of 3 servers,
+reducing downtime by an average of 40%.
Scripts written in Bash that could
automatically perform routine tasks on computers
-running the Linux operating system, to save time and effort.
-
Used logging tools to keep track of how the system
-was working, which helped me identify and solve any problems that came
-up more quickly.
+running Linux to save time and effort. Used logging
+tools to keep track of how the system was working, which helped
+me identify and solve any problems that came up quickly.
Found and fixed technical issues with my software, and created
-improvements to update and correct it for future use.
-
Created and put online a website, using Jenkins to
-help manage the building process, and Docker to make sure everything
-works together properly.
Collaborated on the launch of new project features, integrating user
-feedback into design iterations.
-
Revived an old project request that had been stuck in limbo for over
-a year by updating and recreating it, and it was successfully accepted
-and added to the system due to new user demand.
-
Thoroughly tested software features in an isolated environment
-before releasing it into wider use.
-
Implented three new features consisting of 114 additional lines of
-C++.
-
Worked together with the main coding team to make sure the project
-met all of the required guidelines and quality standards for writing
-code.
Created a fast and efficient game of Snake that can be used by
-anyone (open-source) using the programming languages C++ and SFML to
-make it work properly.
-
Utilizes object-oriented programming principles to
-design and implement a modular architecture.
-
Easily built and used on any computer system, thanks to the use of
-CMake which makes compilation simple and straightforward.
I created, designed, and am still hosting my personal website at
-trianta.dev.
-
Showcases some of the open-source projects I’ve developed using
-programming languages like JavaScript and Typescript.
-
The design and layout of the site were organized and implemented
-using the HTML and CSS languages.
-
Utilized a version control system called Git to manage and track
-changes in my projects.
+improvements to update and correct it for future use. Created and put
+online a website, using Jenkins to help manage the
+building process, and Docker to make sure everything works together
+properly.