98 lines
3.9 KiB
Plaintext
98 lines
3.9 KiB
Plaintext
Gregory Crawford
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[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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EXPERIENCE
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System Administrator (September 2024 - Current)
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Gerold Moving
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- Participated in incident response efforts to mitigate potential
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security breaches and provide support during crisis situations,
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resulting in a 40% reduction in system downtime and a 25% increase
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in user satisfaction.
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- Designed and deployed a system for generating and managing complex
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passwords using principles from industry-leading frameworks like
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NIST 800-63.
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- Developed a centralized knowledge base that housed detailed guides,
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procedures, and troubleshooting steps for resolving common technical
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issues. Organized the collected information into structured
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documents, including step-by-step instructions and relevant
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screenshots, to facilitate easy access and understanding.
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Help Desk Level 1 (May 2022 - July 2022)
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Vinali Staffing
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- Responded to technical support requests from users via phone, email,
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chat, or in-person, using skills like communication and
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problem-solving to resolve issues. Successfully resolved an average
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of 95% of all technical issues on first contact.
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- Resolved issues related to hardware, software, and networking
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problems, often on first contact, using knowledge of systems and
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applications to identify root causes. Escalated complex technical
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issues, resulting in timely resolution and improved user
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satisfaction. Reduced the average response time from 16 minutes to
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under 5 minutes.
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- Achieved an exceptional level of performance and quality within just
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one month, exceeding expectations that it would take several years
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to reach. Successfully maintained a 99% customer satisfaction rating
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throughout my tenure.
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IT Help Desk (November 2017 - July 2021)
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Gerold Moving
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- Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications, operating systems, and network
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connectivity. Successfully resolved an average of 20 technical
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issues per week.
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- Utilized technical expertise to analyze and resolve issues with
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various hardware components.
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- Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help users improve their productivity and
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efficiency.
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SKILLS
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- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
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- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
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- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
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EDUCATION
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B.S. in Computer Science (May 2024)
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Southern Illinois University Edwardsville
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- Participated in team projects as a team lead or contributor to
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develop leadership and collaboration skills, such as communicating
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effectively with team members, managing project timelines and
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resources, and making informed decisions.
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- Had hands-on experience with development tools and technologies like
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Git , Jenkins , and Docker to automate testing, deployment, and
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monitoring of software applications. Successfully implemented a
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continuous integration pipeline that reduced build times by 75%.
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PROJECTS
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Server Management (May 2021 - Current)
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Personal Website
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- Cared for and updated several servers that use technologies such as
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Docker and Apache to make sure they run smoothly and securely.
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Successfully managed a fleet of 3 servers, reducing downtime by an
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average of 40%.
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- Scripts written in Bash that could automatically perform routine
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tasks on computers running Linux to save time and effort. Used
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logging tools to keep track of how the system was working, which
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helped me identify and solve any problems that came up quickly.
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- Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use. Created and
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put online a website, using Jenkins to help manage the building
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process, and Docker to make sure everything works together properly.
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