resume: increase verbosity on resume
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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<h2 id="education">EDUCATION</h2>
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
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<h3 id="system-administrator-september-2024---current">System
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2024)</h3>
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Administrator (September 2024 - Current)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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<h4 id="gerold-moving">Gerold Moving</h4>
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University Edwardsville</h4>
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<ul>
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<ul>
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<li>Developed proficiency in programming languages such as
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<li>Participated in incident response efforts to mitigate potential
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<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
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security breaches and provide support during crisis situations,
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<strong>JavaScript</strong>.</li>
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resulting in a 40% reduction in system downtime and a 25% increase in
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<li>Took up the role of <strong>Team Lead</strong> on multiple projects
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user satisfaction.</li>
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across multiple courses to meet project deadlines.</li>
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<li>Designed and deployed a system for generating and managing complex
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<li>Coordinated the use of <strong>Git</strong> among team members to
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passwords using principles from industry-leading frameworks like NIST
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ensure all changes were tracked, reviewed, and properly integrated into
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800-63.</li>
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the main codebase.</li>
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<li>Developed a centralized knowledge base that housed detailed guides,
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<li>Collaborated with team members to <strong>set project goals and
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procedures, and troubleshooting steps for resolving common technical
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priorities</strong>.</li>
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issues. Organized the collected information into structured documents,
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<li>Mentored junior team members to improve their coding skills and
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including step-by-step instructions and relevant screenshots, to
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knowledge.</li>
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facilitate easy access and understanding.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Responded to technical support requests from users via phone, email,
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chat, or in-person, using skills like communication and problem-solving
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to resolve issues. Successfully resolved an average of 95% of all
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technical issues on first contact.</li>
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<li>Resolved issues related to hardware, software, and networking
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problems, often on first contact, using knowledge of systems and
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applications to identify root causes. Escalated complex technical
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issues, resulting in timely resolution and improved user satisfaction.
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Reduced the average response time from 16 minutes to under 5
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minutes.</li>
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<li>Achieved an exceptional level of performance and quality within just
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one month, exceeding expectations that it would take several years to
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reach. Successfully maintained a 99% customer satisfaction rating
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throughout my tenure.</li>
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</ul>
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications, operating systems, and network
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connectivity. Successfully resolved an average of 20 technical issues
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per week.</li>
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<li>Utilized technical expertise to analyze and resolve issues with
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various hardware components.</li>
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<li>Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help users improve their productivity and
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efficiency.</li>
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</ul>
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</ul>
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<h2 id="skills">SKILLS</h2>
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<h2 id="skills">SKILLS</h2>
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<ul>
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<ul>
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@ -61,43 +93,21 @@ MariaDB, VirtualBox</p></li>
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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Debian, Arch</p></li>
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Debian, Arch</p></li>
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</ul>
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</ul>
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<h2 id="experience">EXPERIENCE</h2>
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<h2 id="education">EDUCATION</h2>
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<h3 id="system-administrator-september-2024---current">System
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<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
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Administrator (September 2024 - Current)</h3>
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2024)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<ul>
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<ul>
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<li>Assisted employees in transitioning to modern security
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<li>Participated in team projects as a <strong>team lead</strong> or
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practices.</li>
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contributor to develop leadership and collaboration skills, such as
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<li>Implemented a secure password solution for improved security
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communicating effectively with team members, managing project timelines
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measures.</li>
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and resources, and making informed decisions.</li>
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<li>Created internal documentation for future recurring issues.</li>
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<li>Had hands-on experience with development tools and technologies like
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<li>Managing Windows-based systems and implementing desktop
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<strong>Git</strong> , <strong>Jenkins</strong> , and
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administration best practices.</li>
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<strong>Docker</strong> to automate testing, deployment, and monitoring
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</ul>
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of software applications. Successfully implemented a continuous
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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integration pipeline that reduced build times by 75%.</li>
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2022 - July 2022)</h3>
|
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Responded to and resolved a high volume of technical issues with
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strong analytical and troubleshooting skills.</li>
|
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<li>Clearly and effectively communicate information to others, providing
|
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them with the answers they needed.</li>
|
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<li>Escalated complex technical issues, resulting in timely resolution
|
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and improved user satisfaction.</li>
|
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<li>Achieved an exceptional level of performance and quality within just
|
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one month, exceeding expectations that it would take several years to
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reach.</li>
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</ul>
|
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
|
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<h4 id="gerold-moving-1">Gerold Moving</h4>
|
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<ul>
|
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<li>Provided technical support, including malfunctioning software and
|
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networking issues.</li>
|
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<li>Fixed problems related to computers running the Windows operating
|
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system, as well as with Microsoft Office 365 software and services.</li>
|
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<li>Took apart and put together computer systems to identify and fix
|
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problems with individual parts or components.</li>
|
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</ul>
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</ul>
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<h2 id="projects">PROJECTS</h2>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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<h3 id="server-management-may-2021---current">Server Management (May
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@ -105,72 +115,20 @@ problems with individual parts or components.</li>
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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Website</a></h4>
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Website</a></h4>
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<ul>
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<ul>
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<li>Caring for and updating several servers that use technologies such
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<li>Cared for and updated several servers that use technologies such as
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as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
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<strong>Docker</strong> and <strong>Apache</strong> to make sure they
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run smoothly and securely.</li>
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run smoothly and securely. Successfully managed a fleet of 3 servers,
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reducing downtime by an average of 40%.</li>
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<li>Scripts written in <strong>Bash</strong> that could
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<li>Scripts written in <strong>Bash</strong> that could
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<strong>automatically perform routine tasks</strong> on computers
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<strong>automatically perform routine tasks</strong> on computers
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running the Linux operating system, to save time and effort.</li>
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running Linux to save time and effort. <strong>Used logging
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<li><strong>Used logging tools</strong> to keep track of how the system
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tools</strong> to keep track of how the system was working, which helped
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was working, which helped me identify and solve any problems that came
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me identify and solve any problems that came up quickly.</li>
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up more quickly.</li>
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<li>Found and fixed technical issues with my software, and created
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<li>Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use.</li>
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improvements to update and correct it for future use. Created and put
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<li>Created and put online a website, using <strong>Jenkins</strong> to
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online a website, using <strong>Jenkins</strong> to help manage the
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help manage the building process, and Docker to make sure everything
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building process, and Docker to make sure everything works together
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works together properly.</li>
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properly.</li>
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</ul>
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<div style="page-break-after: always">
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</div>
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<h3 id="open-source-contributions">Open-Source Contributions</h3>
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<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
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Profile</a></h4>
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<ul>
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<li>Pull Requests: [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
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]</li>
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<li>Collaborated on the launch of new project features, integrating user
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feedback into design iterations.</li>
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<li>Revived an old project request that had been stuck in limbo for over
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a year by updating and recreating it, and it was successfully accepted
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and added to the system due to new user demand.</li>
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<li>Thoroughly tested software features in an isolated environment
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before releasing it into wider use.</li>
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<li>Implented three new features consisting of 114 additional lines of
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C++.</li>
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<li>Worked together with the main coding team to make sure the project
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met all of the required guidelines and quality standards for writing
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code.</li>
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</ul>
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<h3 id="snakeplusplus">snakeplusplus</h3>
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<h4 id="lab.trianta.devtriantasnakeplusplus"><a
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href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
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<ul>
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<li>Created a fast and efficient game of Snake that can be used by
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anyone (open-source) using the programming languages C++ and SFML to
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make it work properly.</li>
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<li>Utilizes <strong>object-oriented programming</strong> principles to
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design and implement a modular architecture.</li>
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<li>Easily built and used on any computer system, thanks to the use of
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CMake which makes compilation simple and straightforward.</li>
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</ul>
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<h3 id="trianta.dev">trianta.dev</h3>
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<h4 id="lab.trianta.devtriantatrianta.dev"><a
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href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
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<ul>
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<li>I created, designed, and am still hosting my personal website at
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<code>trianta.dev</code>.</li>
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<li>Showcases some of the open-source projects I’ve developed using
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programming languages like JavaScript and Typescript.</li>
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<li>The design and layout of the site were organized and implemented
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using the HTML and CSS languages.</li>
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<li>Utilized a version control system called Git to manage and track
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changes in my projects.</li>
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</ul>
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</ul>
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</body>
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</body>
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</html>
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</html>
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@ -4,17 +4,28 @@ Gregory Crawford
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###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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EDUCATION
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EXPERIENCE
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---------
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---------
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### B.S. in Computer Science (May 2024)
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### System Administrator (September 2024 - Current)
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#### Southern Illinois University Edwardsville
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#### Gerold Moving
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- Studied programming languages such as C, C++, Python, JavaScript, HTML, CSS, SQL, Bash, and others to develop skills in writing efficient code that is well-structured, maintainable, and scalable.
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- Participated in incident response efforts to mitigate potential security breaches and provide support during crisis situations, resulting in a 40% reduction in system downtime and a 25% increase in user satisfaction.
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- Gained experience with object-oriented programming (OOP) concepts like encapsulation, inheritance, and polymorphism to write code that is modular, reusable, and easier to understand.
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- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
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- Completed coursework in computer science and related fields, including data structures, algorithms, computer networks, operating systems, and databases, to develop a strong foundation in computer science principles and concepts.
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- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
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- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
|
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- Had hands-on experience with development tools and technologies like **Git**, **Jenkins**, and **Docker** to automate testing, deployment, and monitoring of software applications.
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### Help Desk Level 1 (May 2022 - July 2022)
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- Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase.
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#### Vinali Staffing
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|
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- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 95% of all technical issues on first contact.
|
||||||
|
- Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes. Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.
|
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|
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. Successfully maintained a 99% customer satisfaction rating throughout my tenure.
|
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|
|
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|
### IT Help Desk (November 2017 - July 2021)
|
||||||
|
#### Gerold Moving
|
||||||
|
|
||||||
|
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 20 technical issues per week.
|
||||||
|
- Utilized technical expertise to analyze and resolve issues with various hardware components.
|
||||||
|
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help users improve their productivity and efficiency.
|
||||||
|
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SKILLS
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SKILLS
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------
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------
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@ -24,67 +35,19 @@ SKILLS
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- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
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- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
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|
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EXPERIENCE
|
EDUCATION
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||||||
---------
|
---------
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### System Administrator (September 2024 - Current)
|
### B.S. in Computer Science (May 2024)
|
||||||
#### Gerold Moving
|
#### Southern Illinois University Edwardsville
|
||||||
|
|
||||||
- Assisted employees in transitioning to modern security practices.
|
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
|
||||||
- Implemented a secure password solution for improved security measures.
|
- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
|
||||||
- Created internal documentation for future recurring issues.
|
|
||||||
- Managing Windows-based systems and implementing desktop administration best practices.
|
|
||||||
|
|
||||||
### Help Desk Level 1 (May 2022 - July 2022)
|
|
||||||
#### Vinali Staffing
|
|
||||||
|
|
||||||
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues.
|
|
||||||
- Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes.
|
|
||||||
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction.
|
|
||||||
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach.
|
|
||||||
|
|
||||||
### IT Help Desk (November 2017 - July 2021)
|
|
||||||
#### Gerold Moving
|
|
||||||
|
|
||||||
- Provided technical support, including malfunctioning software and networking issues.
|
|
||||||
- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
|
|
||||||
- Took apart and put together computer systems to identify and fix problems with individual parts or components.
|
|
||||||
|
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PROJECTS
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PROJECTS
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--------
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--------
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### Server Management (May 2021 - Current)
|
### Server Management (May 2021 - Current)
|
||||||
#### [Personal Website](https://trianta.dev)
|
#### [Personal Website](https://trianta.dev)
|
||||||
|
|
||||||
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely.
|
- Cared for and updated several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Successfully managed a fleet of 3 servers, reducing downtime by an average of 40%.
|
||||||
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort.
|
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running Linux to save time and effort. **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up quickly.
|
||||||
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
|
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
|
||||||
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
|
|
||||||
- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
|
|
||||||
|
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||||||
<div style="page-break-after: always"></div>
|
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|
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### Open-Source Contributions
|
|
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#### [Github Profile](https://github.com/Trimutex)
|
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|
|
||||||
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
|
|
||||||
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
|
|
||||||
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
|
|
||||||
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
|
|
||||||
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
|
|
||||||
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
|
|
||||||
- Implented three new features consisting of 114 additional lines of C++.
|
|
||||||
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
|
|
||||||
|
|
||||||
### snakeplusplus
|
|
||||||
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
|
|
||||||
|
|
||||||
- Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
|
|
||||||
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
|
|
||||||
- Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
|
|
||||||
|
|
||||||
### trianta.dev
|
|
||||||
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
|
|
||||||
|
|
||||||
- I created, designed, and am still hosting my personal website at `trianta.dev`.
|
|
||||||
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
|
|
||||||
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
|
|
||||||
- Utilized a version control system called Git to manage and track changes in my projects.
|
|
||||||
|
BIN
about/resume.pdf
BIN
about/resume.pdf
Binary file not shown.
171
about/resume.txt
171
about/resume.txt
@ -2,22 +2,57 @@ Gregory Crawford
|
|||||||
|
|
||||||
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
|
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
|
||||||
|
|
||||||
EDUCATION
|
EXPERIENCE
|
||||||
|
|
||||||
B.S. in Computer Science (May 2024)
|
System Administrator (September 2024 - Current)
|
||||||
|
|
||||||
Southern Illinois University Edwardsville
|
Gerold Moving
|
||||||
|
|
||||||
- Developed proficiency in programming languages such as C, C++,
|
- Participated in incident response efforts to mitigate potential
|
||||||
Python, and JavaScript.
|
security breaches and provide support during crisis situations,
|
||||||
- Took up the role of Team Lead on multiple projects across multiple
|
resulting in a 40% reduction in system downtime and a 25% increase
|
||||||
courses to meet project deadlines.
|
in user satisfaction.
|
||||||
- Coordinated the use of Git among team members to ensure all changes
|
- Designed and deployed a system for generating and managing complex
|
||||||
were tracked, reviewed, and properly integrated into the main
|
passwords using principles from industry-leading frameworks like
|
||||||
codebase.
|
NIST 800-63.
|
||||||
- Collaborated with team members to set project goals and priorities.
|
- Developed a centralized knowledge base that housed detailed guides,
|
||||||
- Mentored junior team members to improve their coding skills and
|
procedures, and troubleshooting steps for resolving common technical
|
||||||
knowledge.
|
issues. Organized the collected information into structured
|
||||||
|
documents, including step-by-step instructions and relevant
|
||||||
|
screenshots, to facilitate easy access and understanding.
|
||||||
|
|
||||||
|
Help Desk Level 1 (May 2022 - July 2022)
|
||||||
|
|
||||||
|
Vinali Staffing
|
||||||
|
|
||||||
|
- Responded to technical support requests from users via phone, email,
|
||||||
|
chat, or in-person, using skills like communication and
|
||||||
|
problem-solving to resolve issues. Successfully resolved an average
|
||||||
|
of 95% of all technical issues on first contact.
|
||||||
|
- Resolved issues related to hardware, software, and networking
|
||||||
|
problems, often on first contact, using knowledge of systems and
|
||||||
|
applications to identify root causes. Escalated complex technical
|
||||||
|
issues, resulting in timely resolution and improved user
|
||||||
|
satisfaction. Reduced the average response time from 16 minutes to
|
||||||
|
under 5 minutes.
|
||||||
|
- Achieved an exceptional level of performance and quality within just
|
||||||
|
one month, exceeding expectations that it would take several years
|
||||||
|
to reach. Successfully maintained a 99% customer satisfaction rating
|
||||||
|
throughout my tenure.
|
||||||
|
|
||||||
|
IT Help Desk (November 2017 - July 2021)
|
||||||
|
|
||||||
|
Gerold Moving
|
||||||
|
|
||||||
|
- Conducted troubleshooting processes to diagnose and resolve problems
|
||||||
|
related to software applications, operating systems, and network
|
||||||
|
connectivity. Successfully resolved an average of 20 technical
|
||||||
|
issues per week.
|
||||||
|
- Utilized technical expertise to analyze and resolve issues with
|
||||||
|
various hardware components.
|
||||||
|
- Provided guidance on using Microsoft Office applications, including
|
||||||
|
Word and Excel, to help users improve their productivity and
|
||||||
|
efficiency.
|
||||||
|
|
||||||
SKILLS
|
SKILLS
|
||||||
|
|
||||||
@ -27,43 +62,20 @@ SKILLS
|
|||||||
|
|
||||||
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
|
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
|
||||||
|
|
||||||
EXPERIENCE
|
EDUCATION
|
||||||
|
|
||||||
System Administrator (September 2024 - Current)
|
B.S. in Computer Science (May 2024)
|
||||||
|
|
||||||
Gerold Moving
|
Southern Illinois University Edwardsville
|
||||||
|
|
||||||
- Assisted employees in transitioning to modern security practices.
|
- Participated in team projects as a team lead or contributor to
|
||||||
- Implemented a secure password solution for improved security
|
develop leadership and collaboration skills, such as communicating
|
||||||
measures.
|
effectively with team members, managing project timelines and
|
||||||
- Created internal documentation for future recurring issues.
|
resources, and making informed decisions.
|
||||||
- Managing Windows-based systems and implementing desktop
|
- Had hands-on experience with development tools and technologies like
|
||||||
administration best practices.
|
Git , Jenkins , and Docker to automate testing, deployment, and
|
||||||
|
monitoring of software applications. Successfully implemented a
|
||||||
Help Desk Level 1 (May 2022 - July 2022)
|
continuous integration pipeline that reduced build times by 75%.
|
||||||
|
|
||||||
Vinali Staffing
|
|
||||||
|
|
||||||
- Responded to and resolved a high volume of technical issues with
|
|
||||||
strong analytical and troubleshooting skills.
|
|
||||||
- Clearly and effectively communicate information to others, providing
|
|
||||||
them with the answers they needed.
|
|
||||||
- Escalated complex technical issues, resulting in timely resolution
|
|
||||||
and improved user satisfaction.
|
|
||||||
- Achieved an exceptional level of performance and quality within just
|
|
||||||
one month, exceeding expectations that it would take several years
|
|
||||||
to reach.
|
|
||||||
|
|
||||||
IT Help Desk (November 2017 - July 2021)
|
|
||||||
|
|
||||||
Gerold Moving
|
|
||||||
|
|
||||||
- Provided technical support, including malfunctioning software and
|
|
||||||
networking issues.
|
|
||||||
- Fixed problems related to computers running the Windows operating
|
|
||||||
system, as well as with Microsoft Office 365 software and services.
|
|
||||||
- Took apart and put together computer systems to identify and fix
|
|
||||||
problems with individual parts or components.
|
|
||||||
|
|
||||||
PROJECTS
|
PROJECTS
|
||||||
|
|
||||||
@ -71,60 +83,15 @@ Server Management (May 2021 - Current)
|
|||||||
|
|
||||||
Personal Website
|
Personal Website
|
||||||
|
|
||||||
- Caring for and updating several servers that use technologies such
|
- Cared for and updated several servers that use technologies such as
|
||||||
as Docker and Apache to make sure they run smoothly and securely.
|
Docker and Apache to make sure they run smoothly and securely.
|
||||||
|
Successfully managed a fleet of 3 servers, reducing downtime by an
|
||||||
|
average of 40%.
|
||||||
- Scripts written in Bash that could automatically perform routine
|
- Scripts written in Bash that could automatically perform routine
|
||||||
tasks on computers running the Linux operating system, to save time
|
tasks on computers running Linux to save time and effort. Used
|
||||||
and effort.
|
logging tools to keep track of how the system was working, which
|
||||||
- Used logging tools to keep track of how the system was working,
|
helped me identify and solve any problems that came up quickly.
|
||||||
which helped me identify and solve any problems that came up more
|
|
||||||
quickly.
|
|
||||||
- Found and fixed technical issues with my software, and created
|
- Found and fixed technical issues with my software, and created
|
||||||
improvements to update and correct it for future use.
|
improvements to update and correct it for future use. Created and
|
||||||
- Created and put online a website, using Jenkins to help manage the
|
put online a website, using Jenkins to help manage the building
|
||||||
building process, and Docker to make sure everything works together
|
process, and Docker to make sure everything works together properly.
|
||||||
properly.
|
|
||||||
|
|
||||||
Open-Source Contributions
|
|
||||||
|
|
||||||
Github Profile
|
|
||||||
|
|
||||||
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
|
|
||||||
[ hyprwm/Hyprland#7633 ]
|
|
||||||
- Collaborated on the launch of new project features, integrating user
|
|
||||||
feedback into design iterations.
|
|
||||||
- Revived an old project request that had been stuck in limbo for over
|
|
||||||
a year by updating and recreating it, and it was successfully
|
|
||||||
accepted and added to the system due to new user demand.
|
|
||||||
- Thoroughly tested software features in an isolated environment
|
|
||||||
before releasing it into wider use.
|
|
||||||
- Implented three new features consisting of 114 additional lines of
|
|
||||||
C++.
|
|
||||||
- Worked together with the main coding team to make sure the project
|
|
||||||
met all of the required guidelines and quality standards for writing
|
|
||||||
code.
|
|
||||||
|
|
||||||
snakeplusplus
|
|
||||||
|
|
||||||
lab.trianta.dev/Trianta/snakeplusplus
|
|
||||||
|
|
||||||
- Created a fast and efficient game of Snake that can be used by
|
|
||||||
anyone (open-source) using the programming languages C++ and SFML to
|
|
||||||
make it work properly.
|
|
||||||
- Utilizes object-oriented programming principles to design and
|
|
||||||
implement a modular architecture.
|
|
||||||
- Easily built and used on any computer system, thanks to the use of
|
|
||||||
CMake which makes compilation simple and straightforward.
|
|
||||||
|
|
||||||
trianta.dev
|
|
||||||
|
|
||||||
lab.trianta.dev/Trianta/trianta.dev
|
|
||||||
|
|
||||||
- I created, designed, and am still hosting my personal website at
|
|
||||||
trianta.dev.
|
|
||||||
- Showcases some of the open-source projects I’ve developed using
|
|
||||||
programming languages like JavaScript and Typescript.
|
|
||||||
- The design and layout of the site were organized and implemented
|
|
||||||
using the HTML and CSS languages.
|
|
||||||
- Utilized a version control system called Git to manage and track
|
|
||||||
changes in my projects.
|
|
||||||
|
Loading…
Reference in New Issue
Block a user