Merge branch 'main' into swe
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Trianta
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@ -46,8 +46,8 @@ Word and Excel, to help improve productivity and efficiency.</li>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h3 id="help-desk-may-2022---july-2022">Help Desk (May 2022 - July
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2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Handled technical support requests from users via phone, email, or
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@ -64,6 +64,43 @@ reach it being nearly a year.</li>
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throughout my tenure and reduced my average conclusion time from 16
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minutes to under 5 minutes.</li>
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</ul>
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<h3 id="mover-november-2017---july-2021">Mover (November 2017 - July
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2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Moved heavy furniture and boxes from one location to another, often
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working in physically demanding conditions and adapting to changing
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situations.</li>
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<li>Worked as part of a team to complete moves efficiently,
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communicating effectively with colleagues to coordinate tasks and meet
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deadlines.</li>
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<li>Handled fragile or sensitive items with care, taking extra
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precautions to prevent damage and ensuring that they arrived at the new
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location in good condition.</li>
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<li>Provided excellent customer service by listening to clients’
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concerns, addressing their issues promptly and professionally, and
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resolving problems in a fair and courteous manner.</li>
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<li>Experience setting up or installing electronic equipment, including
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TVs, computers, and other devices.</li>
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</ul>
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<h2 id="education">EDUCATION</h2>
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<h3
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id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
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of Science in Computer Science (Completed: May 2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<ul>
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<li>Digitized old systems to new faster methods that allowed the
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employee to spend less time per document, increasing productivity by
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30%.</li>
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<li>Organized a centralized knowledge base that collects information for
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common technical issues, including step-by-step instructions and
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relevant screenshots, to facilitate easy access and understanding.</li>
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<li>Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help improve productivity and efficiency.</li>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.</li>
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</ul>
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<h2 id="technical-skills">TECHNICAL SKILLS</h2>
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<ul>
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<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
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@ -73,6 +110,9 @@ VirtualBox</p></li>
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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Debian, Arch</p></li>
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</ul>
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<div style="page-break-after: always">
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</div>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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2021 - Current)</h3>
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@ -125,11 +165,22 @@ container built from a Dockerfile.</li>
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<li>Utilized Git to manage and track changes within the project, along
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with the issues feature of Gitea to plan for future ideas.</li>
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</ul>
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<h2 id="education">EDUCATION</h2>
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<h3
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id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
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of Science in Computer Science (Completed: May 2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<h3 id="snakeplusplus">snakeplusplus</h3>
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<h4 id="lab.trianta.devtriantasnakeplusplus"><a
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href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
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<ul>
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<li>Created a fast and efficient game of Snake using C++ with the SFML
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library to display the game.</li>
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<li>Utilizes <strong>object-oriented programming</strong> principles to
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design and implement a modular architecture.</li>
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<li>Easily built and used on any computer system, thanks to the use of
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<code>CMake</code> which makes compilation simple and
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straightforward.</li>
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</ul>
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<h2 id="other-skills">OTHER SKILLS</h2>
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<ul>
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<li>Eagle Scout, Software Development, Server Management</li>
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<li>Strong Attention To Detail, Communication, Collaboration</li>
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</ul>
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</body>
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</html>
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@ -6,7 +6,6 @@ Gregory Crawford
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EXPERIENCE
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----------
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### System Administrator (September 2024 - Current)
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#### Gerold Moving
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@ -15,7 +14,7 @@ EXPERIENCE
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- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
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- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
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### Help Desk Level 1 (May 2022 - July 2022)
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### Help Desk (May 2022 - July 2022)
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#### Vinali Staffing
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- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
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@ -23,6 +22,25 @@ EXPERIENCE
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- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
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- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
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### Mover (November 2017 - July 2021)
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#### Gerold Moving
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- Moved heavy furniture and boxes from one location to another, often working in physically demanding conditions and adapting to changing situations.
|
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- Worked as part of a team to complete moves efficiently, communicating effectively with colleagues to coordinate tasks and meet deadlines.
|
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- Handled fragile or sensitive items with care, taking extra precautions to prevent damage and ensuring that they arrived at the new location in good condition.
|
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- Provided excellent customer service by listening to clients' concerns, addressing their issues promptly and professionally, and resolving problems in a fair and courteous manner.
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- Experience setting up or installing electronic equipment, including TVs, computers, and other devices.
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EDUCATION
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---------
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### Bachelor of Science in Computer Science (Completed: May 2024)
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#### Southern Illinois University Edwardsville
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- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
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- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
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- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
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- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
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TECHNICAL SKILLS
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----------------
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- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
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@ -31,6 +49,8 @@ TECHNICAL SKILLS
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- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
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<div style="page-break-after: always"></div>
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PROJECTS
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--------
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### Server Management (May 2021 - Current)
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@ -59,7 +79,15 @@ PROJECTS
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- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
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- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
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EDUCATION
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---------
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### Bachelor of Science in Computer Science (Completed: May 2024)
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#### Southern Illinois University Edwardsville
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### snakeplusplus
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#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
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- Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
|
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- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
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- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
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OTHER SKILLS
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--------
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- Eagle Scout, Software Development, Server Management
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- Strong Attention To Detail, Communication, Collaboration
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BIN
about/resume.pdf
BIN
about/resume.pdf
Binary file not shown.
@ -19,7 +19,7 @@ Gerold Moving
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- Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.
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Help Desk Level 1 (May 2022 - July 2022)
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Help Desk (May 2022 - July 2022)
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Vinali Staffing
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@ -37,6 +37,42 @@ Vinali Staffing
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throughout my tenure and reduced my average conclusion time from 16
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minutes to under 5 minutes.
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Mover (November 2017 - July 2021)
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Gerold Moving
|
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- Moved heavy furniture and boxes from one location to another, often
|
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working in physically demanding conditions and adapting to changing
|
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situations.
|
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- Worked as part of a team to complete moves efficiently,
|
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communicating effectively with colleagues to coordinate tasks and
|
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meet deadlines.
|
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- Handled fragile or sensitive items with care, taking extra
|
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precautions to prevent damage and ensuring that they arrived at the
|
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new location in good condition.
|
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- Provided excellent customer service by listening to clients’
|
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concerns, addressing their issues promptly and professionally, and
|
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resolving problems in a fair and courteous manner.
|
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- Experience setting up or installing electronic equipment, including
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TVs, computers, and other devices.
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EDUCATION
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Bachelor of Science in Computer Science (Completed: May 2024)
|
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Southern Illinois University Edwardsville
|
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|
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- Digitized old systems to new faster methods that allowed the
|
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employee to spend less time per document, increasing productivity by
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30%.
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- Organized a centralized knowledge base that collects information for
|
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common technical issues, including step-by-step instructions and
|
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relevant screenshots, to facilitate easy access and understanding.
|
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- Provided guidance on using Microsoft Office applications, including
|
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Word and Excel, to help improve productivity and efficiency.
|
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- Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.
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|
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TECHNICAL SKILLS
|
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|
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- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
|
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@ -88,8 +124,18 @@ lab.trianta.dev/Trianta/trianta.dev
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- Utilized Git to manage and track changes within the project, along
|
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with the issues feature of Gitea to plan for future ideas.
|
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|
||||
EDUCATION
|
||||
snakeplusplus
|
||||
|
||||
Bachelor of Science in Computer Science (Completed: May 2024)
|
||||
lab.trianta.dev/Trianta/snakeplusplus
|
||||
|
||||
Southern Illinois University Edwardsville
|
||||
- Created a fast and efficient game of Snake using C++ with the SFML
|
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library to display the game.
|
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- Utilizes object-oriented programming principles to design and
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implement a modular architecture.
|
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- Easily built and used on any computer system, thanks to the use of
|
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CMake which makes compilation simple and straightforward.
|
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|
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OTHER SKILLS
|
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|
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- Eagle Scout, Software Development, Server Management
|
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- Strong Attention To Detail, Communication, Collaboration
|
||||
|
||||
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