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@@ -46,8 +46,8 @@ Word and Excel, to help improve productivity and efficiency.
Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
-Help Desk Level 1 (May
-2022 - July 2022)
+Help Desk (May 2022 - July
+2022)
Vinali Staffing
- Handled technical support requests from users via phone, email, or
@@ -64,6 +64,43 @@ reach it being nearly a year.
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
+Mover (November 2017 - July
+2021)
+Gerold Moving
+
+- Moved heavy furniture and boxes from one location to another, often
+working in physically demanding conditions and adapting to changing
+situations.
+- Worked as part of a team to complete moves efficiently,
+communicating effectively with colleagues to coordinate tasks and meet
+deadlines.
+- Handled fragile or sensitive items with care, taking extra
+precautions to prevent damage and ensuring that they arrived at the new
+location in good condition.
+- Provided excellent customer service by listening to clients’
+concerns, addressing their issues promptly and professionally, and
+resolving problems in a fair and courteous manner.
+- Experience setting up or installing electronic equipment, including
+TVs, computers, and other devices.
+
+EDUCATION
+Bachelor
+of Science in Computer Science (Completed: May 2024)
+Southern Illinois
+University Edwardsville
+
+- Digitized old systems to new faster methods that allowed the
+employee to spend less time per document, increasing productivity by
+30%.
+- Organized a centralized knowledge base that collects information for
+common technical issues, including step-by-step instructions and
+relevant screenshots, to facilitate easy access and understanding.
+- Provided guidance on using Microsoft Office applications, including
+Word and Excel, to help improve productivity and efficiency.
+- Conducted troubleshooting processes to diagnose and resolve problems
+related to software applications and network connectivity.
+
TECHNICAL SKILLS
Programming Languages: C++, C, Bash, Python,
@@ -73,6 +110,9 @@ VirtualBox
Operating Systems: Windows, Linux, Ubuntu,
Debian, Arch
+
+
+
PROJECTS
Server Management (May
2021 - Current)
@@ -125,11 +165,22 @@ container built from a Dockerfile.
Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.
-EDUCATION
-Bachelor
-of Science in Computer Science (Completed: May 2024)
-Southern Illinois
-University Edwardsville
+snakeplusplus
+
+
+- Created a fast and efficient game of Snake using C++ with the SFML
+library to display the game.
+- Utilizes object-oriented programming principles to
+design and implement a modular architecture.
+- Easily built and used on any computer system, thanks to the use of
+
CMake
which makes compilation simple and
+straightforward.
+
+OTHER SKILLS
+
+- Eagle Scout, Software Development, Server Management
+- Strong Attention To Detail, Communication, Collaboration
+