diff --git a/about/resume.docx b/about/resume.docx index 2bf660a..57bfc39 100644 Binary files a/about/resume.docx and b/about/resume.docx differ diff --git a/about/resume.html b/about/resume.html index 174e377..292c6bf 100644 --- a/about/resume.html +++ b/about/resume.html @@ -46,8 +46,8 @@ Word and Excel, to help improve productivity and efficiency.
  • Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
  • -

    Help Desk Level 1 (May -2022 - July 2022)

    +

    Help Desk (May 2022 - July +2022)

    Vinali Staffing

    +

    Mover (November 2017 - July +2021)

    +

    Gerold Moving

    + +

    EDUCATION

    +

    Bachelor +of Science in Computer Science (Completed: May 2024)

    +

    Southern Illinois +University Edwardsville

    +

    TECHNICAL SKILLS

    +
    + +

    PROJECTS

    Server Management (May 2021 - Current)

    @@ -125,11 +165,22 @@ container built from a Dockerfile.
  • Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
  • -

    EDUCATION

    -

    Bachelor -of Science in Computer Science (Completed: May 2024)

    -

    Southern Illinois -University Edwardsville

    +

    snakeplusplus

    +

    lab.trianta.dev/Trianta/snakeplusplus

    + +

    OTHER SKILLS

    + diff --git a/about/resume.md b/about/resume.md index 3024e3c..f847090 100644 --- a/about/resume.md +++ b/about/resume.md @@ -6,7 +6,6 @@ Gregory Crawford EXPERIENCE ---------- - ### System Administrator (September 2024 - Current) #### Gerold Moving @@ -15,7 +14,7 @@ EXPERIENCE - Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency. - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. -### Help Desk Level 1 (May 2022 - July 2022) +### Help Desk (May 2022 - July 2022) #### Vinali Staffing - Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact. @@ -23,6 +22,25 @@ EXPERIENCE - Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year. - Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes. +### Mover (November 2017 - July 2021) +#### Gerold Moving + +- Moved heavy furniture and boxes from one location to another, often working in physically demanding conditions and adapting to changing situations. +- Worked as part of a team to complete moves efficiently, communicating effectively with colleagues to coordinate tasks and meet deadlines. +- Handled fragile or sensitive items with care, taking extra precautions to prevent damage and ensuring that they arrived at the new location in good condition. +- Provided excellent customer service by listening to clients' concerns, addressing their issues promptly and professionally, and resolving problems in a fair and courteous manner. +- Experience setting up or installing electronic equipment, including TVs, computers, and other devices. + +EDUCATION +--------- +### Bachelor of Science in Computer Science (Completed: May 2024) +#### Southern Illinois University Edwardsville + +- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%. +- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. +- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency. +- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. + TECHNICAL SKILLS ---------------- - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript @@ -31,6 +49,8 @@ TECHNICAL SKILLS - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch +
    + PROJECTS -------- ### Server Management (May 2021 - Current) @@ -59,7 +79,15 @@ PROJECTS - Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile. - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas. -EDUCATION ---------- -### Bachelor of Science in Computer Science (Completed: May 2024) -#### Southern Illinois University Edwardsville +### snakeplusplus +#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus) + +- Created a fast and efficient game of Snake using C++ with the SFML library to display the game. +- Utilizes **object-oriented programming** principles to design and implement a modular architecture. +- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward. + + +OTHER SKILLS +-------- +- Eagle Scout, Software Development, Server Management +- Strong Attention To Detail, Communication, Collaboration diff --git a/about/resume.pdf b/about/resume.pdf index 38d32c2..55b2a11 100644 Binary files a/about/resume.pdf and b/about/resume.pdf differ diff --git a/about/resume.txt b/about/resume.txt index 25c7ab1..aa54289 100644 --- a/about/resume.txt +++ b/about/resume.txt @@ -19,7 +19,7 @@ Gerold Moving - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. -Help Desk Level 1 (May 2022 - July 2022) +Help Desk (May 2022 - July 2022) Vinali Staffing @@ -37,6 +37,42 @@ Vinali Staffing throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes. +Mover (November 2017 - July 2021) + +Gerold Moving + +- Moved heavy furniture and boxes from one location to another, often + working in physically demanding conditions and adapting to changing + situations. +- Worked as part of a team to complete moves efficiently, + communicating effectively with colleagues to coordinate tasks and + meet deadlines. +- Handled fragile or sensitive items with care, taking extra + precautions to prevent damage and ensuring that they arrived at the + new location in good condition. +- Provided excellent customer service by listening to clients’ + concerns, addressing their issues promptly and professionally, and + resolving problems in a fair and courteous manner. +- Experience setting up or installing electronic equipment, including + TVs, computers, and other devices. + +EDUCATION + +Bachelor of Science in Computer Science (Completed: May 2024) + +Southern Illinois University Edwardsville + +- Digitized old systems to new faster methods that allowed the + employee to spend less time per document, increasing productivity by + 30%. +- Organized a centralized knowledge base that collects information for + common technical issues, including step-by-step instructions and + relevant screenshots, to facilitate easy access and understanding. +- Provided guidance on using Microsoft Office applications, including + Word and Excel, to help improve productivity and efficiency. +- Conducted troubleshooting processes to diagnose and resolve problems + related to software applications and network connectivity. + TECHNICAL SKILLS - Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript @@ -88,8 +124,18 @@ lab.trianta.dev/Trianta/trianta.dev - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas. -EDUCATION +snakeplusplus -Bachelor of Science in Computer Science (Completed: May 2024) +lab.trianta.dev/Trianta/snakeplusplus -Southern Illinois University Edwardsville +- Created a fast and efficient game of Snake using C++ with the SFML + library to display the game. +- Utilizes object-oriented programming principles to design and + implement a modular architecture. +- Easily built and used on any computer system, thanks to the use of + CMake which makes compilation simple and straightforward. + +OTHER SKILLS + +- Eagle Scout, Software Development, Server Management +- Strong Attention To Detail, Communication, Collaboration