77 lines
4.2 KiB
Markdown
77 lines
4.2 KiB
Markdown
Gregory Crawford
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###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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EXPERIENCE
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### IT Help Desk (November 2017 - July 2021)
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#### Gerold Moving
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- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
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- Utilized technical expertise to analyze and resolve issues with various hardware components.
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- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
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### System Administrator (September 2024 - Current)
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#### Gerold Moving
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- Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
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- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
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- Resolve issues with Microsoft Windows and Office 365 software and services.
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### Help Desk Level 1 (May 2022 - July 2022)
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#### Vinali Staffing
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- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
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- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications.
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- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
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- Reduced the average response time from 16 minutes to under 5 minutes.
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TECHNICAL SKILLS
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- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
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- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
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- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
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PROJECTS
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### Server Management (May 2021 - Current)
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#### [Personal Website](https://trianta.dev)
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- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
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- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system.
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- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
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- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
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### Open-Source Contributions
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#### [Github Profile](https://github.com/Trimutex)
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- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
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[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
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[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
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- Collaborated on the launch of new project features, integrating user feedback into design iterations.
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- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
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- Thoroughly tested software features in an isolated environment before releasing it into wider use.
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- Worked together with the main coding team to make sure the project meets all of the code quality standards.
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### Server Management (May 2021 - Current)
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#### [Personal Website](https://trianta.dev)
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### trianta.dev
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#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
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- I created, designed, and am still hosting my personal website at `trianta.dev`.
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- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
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- The design and layout of the site were organized and implemented using the HTML and CSS languages.
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- Utilized a version control system called Git to manage and track changes in my projects.
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EDUCATION
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### Bachelor of Science in Computer Science (Completed: May 2024)
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#### Southern Illinois University Edwardsville
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