4.2 KiB
4.2 KiB
Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EXPERIENCE
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
- Utilized technical expertise to analyze and resolve issues with various hardware components.
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
System Administrator (September 2024 - Current)
Gerold Moving
- Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Resolve issues with Microsoft Windows and Office 365 software and services.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
- Reduced the average response time from 16 minutes to under 5 minutes.
TECHNICAL SKILLS
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Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
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Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
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Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
PROJECTS
Server Management (May 2021 - Current)
Personal Website
- Caring for and updating several servers that use technologies such as Docker and Apache to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
- Scripts written in Bash that could automatically perform routine tasks on computers running the Linux operating system.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
- Created and put online a website, using Jenkins to help manage the building process, and Docker to make sure everything works together properly.
Open-Source Contributions
Github Profile
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Worked together with the main coding team to make sure the project meets all of the code quality standards.
Server Management (May 2021 - Current)
Personal Website
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- I created, designed, and am still hosting my personal website at
trianta.dev. - Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track changes in my projects.