Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

EXPERIENCE

System Administrator (September 2024 - Current)

Gerold Moving

-   Digitized old systems to new faster methods that allowed the
    employee to spend less time per document, increasing productivity by
    30%.
-   Organized a centralized knowledge base that collects information for
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
-   Provided guidance on using Microsoft Office applications, including
    Word and Excel, to help improve productivity and efficiency.
-   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications and network connectivity.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

-   Handled technical support requests from users via phone, email, or
    chat, using skills like communication and problem-solving to resolve
    issues. Resolved an average of 82% of all technical issues on first
    contact.
-   Responded to issues related to hardware, software, and networking
    problems using knowledge of systems and applications.
-   Achieved an exceptional level of performance and quality within just
    one month by minimizing call time and post-call time while
    increasing the rate of issues fixed, exceeding expectations of an
    average time to reach it being nearly a year.
-   Successfully maintained a 94% customer satisfaction rating
    throughout my tenure and reduced my average conclusion time from 16
    minutes to under 5 minutes.

TECHNICAL SKILLS

-   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript

-   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox

-   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch

PROJECTS

Server Management (May 2021 - Current)

Personal Website

-   Managing a fleet of three servers using Docker for deploying
    services and Apache for domain and subdomain routing.
-   Wrote scripts in Bash to automatically perform routine tasks such as
    backups on Debian Linux servers.
-   Manage the network infrastructure to allow for local management of
    DNS as well as simplified access through private domain addresses
    for accessing the servers.
-   Servers are accessed using SSH and secured by only allowing private
    key encrypted logins.

Open-Source Contributions

Github Profile

-   Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
    hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
-   Collaborated on the launch of new project features, integrating user
    feedback into design iterations.
-   Contributed 9 times to the Hyprland project which uses C++26,
    resulting in over 150 changed lines.
-   Revived and added an old feature request that had been left stale
    for over a year by updating and recreating it.
-   Thoroughly tested software features in an isolated environment
    before releasing it into wider use.

trianta.dev

lab.trianta.dev/Trianta/trianta.dev

-   Created, designed, and continuously host a personal website at
    trianta.dev, which showcases some of the completed projects that
    were developed using TypeScript and JavaScript.
-   Automatically built and deployed using a combination of Jenkins
    pipelines and a Docker container built from a Dockerfile.
-   Utilized Git to manage and track changes within the project, along
    with the issues feature of Gitea to plan for future ideas.

EDUCATION

Bachelor of Science in Computer Science (Completed: May 2024)

Southern Illinois University Edwardsville