65 lines
2.4 KiB
Plaintext
65 lines
2.4 KiB
Plaintext
Gregory Crawford
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[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
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EDUCATION
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B.S. in Computer Science (May 2024)
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Southern Illinois University Edwardsville
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- Participated in team projects as a team lead or contributor,
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assisting fellow students and team members with complex technical
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issues.
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- Organized and planned around schedules and due dates to manage
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multiple deadlines.
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- Utilized ability to work independently and collaborate as part of a
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team.
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EXPERIENCE
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Help Desk Level 1 (May 2022 - July 2022)
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Vinali Staffing
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- Managed a high volume of customer queries and resolved issues in a
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timely manner.
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- Responded to and resolved technical issues with strong analytical
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and troubleshooting skills.
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- Clearly and effectively communicate information to others, providing
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them with the answers they needed.
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- Collaborated with diverse groups including students, staff, and
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faculty.
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IT Help Desk (November 2017 - July 2021)
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Gerold Moving
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- Resolved issues related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.
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- Provided technical support, including malfunctioning software and
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networking issues.
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- Took apart and put together computer systems to identify and fix
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problems with individual parts or components.
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PROJECTS
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Server Management (May 2021 - Current)
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Personal Website
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- Cared for and updated several servers that use technologies such as
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Docker and Apache to make sure they run smoothly and securely.
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Managing a fleet of 3 servers, reducing downtime by an average of
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40%.
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- Scripts written in Bash that could automatically perform routine
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tasks on computers running Linux to save time and effort. Used
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logging tools to keep track of how the system was working, which
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helped me identify and solve any problems that came up quickly.
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- Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use. Created and
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put online a website, using Jenkins to help manage the building
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process, and Docker to make sure everything works together properly.
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