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Gregory Crawford
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[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
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EDUCATION
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B.S. in Computer Science (May 2024)
Southern Illinois University Edwardsville
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- Participated in team projects as a team lead or contributor,
assisting fellow students and team members with complex technical
issues.
- Organized and planned around schedules and due dates to manage
multiple deadlines.
- Utilized ability to work independently and collaborate as part of a
team.
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EXPERIENCE
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
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- Managed a high volume of customer queries and resolved issues in a
timely manner.
- Responded to and resolved technical issues with strong analytical
and troubleshooting skills.
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- Clearly and effectively communicate information to others, providing
them with the answers they needed.
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- Collaborated with diverse groups including students, staff, and
faculty.
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IT Help Desk (November 2017 - July 2021)
Gerold Moving
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- Resolved issues related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.
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- Provided technical support, including malfunctioning software and
networking issues.
- Took apart and put together computer systems to identify and fix
problems with individual parts or components.
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PROJECTS
Server Management (May 2021 - Current)
Personal Website
- Cared for and updated several servers that use technologies such as
Docker and Apache to make sure they run smoothly and securely.
Managing a fleet of 3 servers, reducing downtime by an average of
40%.
- Scripts written in Bash that could automatically perform routine
tasks on computers running Linux to save time and effort. Used
logging tools to keep track of how the system was working, which
helped me identify and solve any problems that came up quickly.
- Found and fixed technical issues with my software, and created
improvements to update and correct it for future use. Created and
put online a website, using Jenkins to help manage the building
process, and Docker to make sure everything works together properly.
