Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.

EDUCATION

B.S. in Computer Science (May 2024)

Southern Illinois University Edwardsville

-   Participated in team projects as a team lead or contributor,
    assisting fellow students and team members with complex technical
    issues.
-   Organized and planned around schedules and due dates to manage
    multiple deadlines.
-   Utilized ability to work independently and collaborate as part of a
    team.

EXPERIENCE

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

-   Managed a high volume of customer queries and resolved issues in a
    timely manner.
-   Responded to and resolved technical issues with strong analytical
    and troubleshooting skills.
-   Clearly and effectively communicate information to others, providing
    them with the answers they needed.
-   Collaborated with diverse groups including students, staff, and
    faculty.

IT Help Desk (November 2017 - July 2021)

Gerold Moving

-   Resolved issues related to computers running the Windows operating
    system, as well as with Microsoft Office 365 software and services.
-   Provided technical support, including malfunctioning software and
    networking issues.
-   Took apart and put together computer systems to identify and fix
    problems with individual parts or components.

PROJECTS

Server Management (May 2021 - Current)

Personal Website

-   Cared for and updated several servers that use technologies such as
    Docker and Apache to make sure they run smoothly and securely.
    Managing a fleet of 3 servers, reducing downtime by an average of
    40%.
-   Scripts written in Bash that could automatically perform routine
    tasks on computers running Linux to save time and effort. Used
    logging tools to keep track of how the system was working, which
    helped me identify and solve any problems that came up quickly.
-   Found and fixed technical issues with my software, and created
    improvements to update and correct it for future use. Created and
    put online a website, using Jenkins to help manage the building
    process, and Docker to make sure everything works together properly.