57 lines
3.7 KiB
Markdown
57 lines
3.7 KiB
Markdown
Gregory Crawford
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###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
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Education
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### Bachelor of Science in Computer Science (Completed: May 2024)
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#### Southern Illinois University Edwardsville
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- **GPA:** 3.15
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- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
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- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
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Projects
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### Server Management (May 2021 - Current)
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#### [Personal Website](https://trianta.dev)
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- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
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- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
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- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
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- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
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Experience
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### System Administrator (September 2024 - Current)
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#### Gerold Moving
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- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
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- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
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- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
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- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
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### IT Help Desk (May 2022 - July 2022)
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#### Vinali Staffing
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- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
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- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
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- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
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- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
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### IT Help Desk (November 2017 - July 2021)
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#### Gerold Moving
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- Provided technical support, including malfunctioning software and networking issues.
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- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
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- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
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Awards
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### Eagle Scout (Completed: June 2019)
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- Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
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- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
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- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.
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