Gregory Crawford

Education

GPA: 3.15
Participated in team projects as a team lead or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
Had hands-on experience with development tools and technologies like Git , Jenkins , and Docker to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.

Managing a fleet of three servers using Docker for deploying services and Apache for domain and subdomain routing.
Wrote scripts in Bash to automatically perform routine tasks such as backups on Debian Linux servers.
Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
Servers are accessed using SSH and secured by only allowing private key encrypted logins.

Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.

Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.

Provided technical support, including malfunctioning software and networking issues.
Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.

Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.