resume: remove technical expertise and degree

about/resume.css

@@ -1,7 +1,7 @@
 /* Whole document */
 body {
     font-family: Helvetica, Arial, sans-serif;
-    font-size: 0.8rem;
+    font-size: 1.0rem;
     color: black;
     line-height: 1.5;
     width: 800px;
@@ -18,7 +18,7 @@ body {
 
 /* Title of the resume */
 h1 {
-    font-size: 1.6rem;
+    font-size: 2.0rem;
     text-align: center;
     margin-top: 0px;
     margin-bottom: 0px;
@@ -26,26 +26,26 @@ h1 {
 
 /* Titles of categories */
 h2 {
-    font-size: 1.4rem;
+    font-size: 1.6rem;
     margin-top: 0;
     margin-bottom: 0.5rem;
     border-bottom: 1px solid black;
 }
 
 h3 {
-    font-size: 1.2rem;
+    font-size: 1.4rem;
     margin-top: 0;
     margin-bottom: 0;
 }
 
 h4 {
-    font-size: 1.0rem;
+    font-size: 1.2rem;
     margin-top: 0;
     margin-bottom: 0.5rem;
 }
 
 h6 {
-    font-size: 0.7rem;
+    font-size: 0.8rem;
     text-align: center;
     margin: 0;
     padding-bottom: 9px;

about/resume.html

@@ -30,101 +30,35 @@
 id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
 <a href="https://trianta.dev">trianta.dev</a> ] . [
 gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
-<h2 id="experience">Experience</h2>
+<h6
-<h3 id="slot-technician-january-2025---current">Slot Technician (January
+id="highly-motivated-and-detail-oriented-worker-with-previous-experience-in-customer-facing-roles.-excellent-communication-and-problem-solving-skills-with-a-strong-ability-to-work-under-pressure.">Highly
-2025 - Current)</h3>
+motivated and detail-oriented worker with previous experience in
-<h4 id="river-city-casino-hotel">River City Casino &amp; Hotel</h4>
+customer-facing roles. Excellent communication and problem-solving
-<ul>
+skills, with a strong ability to work under pressure.</h6>
-<li>Achieved Team Member of the Quarter within the first year and
+<h2 id="experience">EXPERIENCE</h2>
-nominated for Team Member of the Year.</li>
+<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
-<li>Lead and trained team members through proactive action during night
+2022 - July 2022)</h3>
-shift hours.</li>
-<li>Quickly diagnose and resolve complex slot machine malfunctions,
-minimizing downtime and ensuring seamless guest operations.</li>
-<li>Repair and replace faulty circuit boards, utilizing soldering and
-diagnostic techniques to restore full machine functionality.</li>
-<li>Maintain detailed and accurate logs of all maintenance and repair
-activities, complying with all operational standards.</li>
-</ul>
-<h3 id="system-administrator-september-2024---december-2024">System
-Administrator (September 2024 - December 2024)</h3>
-<h4 id="gerold-moving">Gerold Moving</h4>
-<ul>
-<li>Introduced and trained on meeting compliance standards such as
-CMMC.</li>
-<li>Digitized old systems to improved organizational methods that
-allowed collaborative approaches to documents.</li>
-<li>Organized existing systems to become more centralized, increasing
-security and facilitating easy access and understanding.</li>
-<li>Conducted troubleshooting processes to diagnose and resolve problems
-related to software applications and network connectivity</li>
-</ul>
-<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
-2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
-<li>Handled technical support requests from users via phone, email, or
+<li>Managed a high volume of customer queries and resolved issues in a
-chat, using communication and problem-solving to resolve issues.</li>
+timely manner.</li>
-<li>Responded to issues related to hardware, software, and networking
+<li>Responded to and resolved technical issues with strong analytical
-problems using knowledge of systems and applications.</li>
+and troubleshooting skills.</li>
-<li>Achieved an exceptional level of performance and quality within the
+<li>Clearly and effectively communicate information to others, providing
-first month by minimizing call time and increasing resolved rate.</li>
+them with the answers they needed.</li>
+<li>Collaborated with diverse groups including students, staff, and
+faculty.</li>
 </ul>
-<h2 id="skills">Skills</h2>
+<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
+2017 - July 2021)</h3>
+<h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
-<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
+<li>Resolved issues related to computers running the Windows operating
-TypeScript, JavaScript</p></li>
+system, as well as with Microsoft Office 365 software and services.</li>
-<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
+<li>Provided technical support, including malfunctioning software and
-Caddy</p></li>
+networking issues.</li>
-<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
+<li>Took apart and put together computer systems to identify and fix
-Debian, Arch</p></li>
+problems with individual parts or components.</li>
-</ul>
-<h2 id="projects">Projects</h2>
-<h3 id="trianta.dev">trianta.dev</h3>
-<h4 id="lab.trianta.devtriantatrianta.dev"><a
-href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
-<ul>
-<li>Created, designed, and continuously host a personal website at
-<code>trianta.dev</code>, which showcases some of the completed projects
-that were developed using <strong>TypeScript</strong> and
-<strong>JavaScript</strong>.</li>
-<li>Automatically built and deployed using a combination of
-<strong>Jenkins</strong> pipelines and <strong>Docker</strong>
-containers.</li>
-<li>Utilized Git to manage and track changes within the project, along
-with the issues feature of Gitea to plan for future ideas.</li>
-</ul>
-<h3 id="server-management-may-2021---current">Server Management (May
-2021 - Current)</h3>
-<h4 id="personal-website"><a href="https://trianta.dev">Personal
-Website</a></h4>
-<ul>
-<li>Managing a fleet of four servers using <strong>Docker</strong> for
-deploying services and <strong>Caddy</strong> for domain and subdomain
-routing.</li>
-<li>Wrote scripts in <strong>Bash</strong> to automatically perform
-routine tasks such as backups on <strong>Debian</strong> servers.</li>
-<li>Manage the network infrastructure, handling firewalls, routers, and
-switches to allow for local management of DNS as well as simplified
-access through private domain addresses for accessing the servers.</li>
-<li>Servers are accessed using <strong>SSH</strong> and secured by only
-allowing private key encrypted logins.</li>
-</ul>
-<h2 id="education">Education</h2>
-<h3
-id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
-of Science in Computer Science (Completed: May 2024)</h3>
-<h4 id="southern-illinois-university-edwardsville">Southern Illinois
-University Edwardsville</h4>
-<ul>
-<li><strong>GPA:</strong> 3.15</li>
-<li>Participated in team projects as a <strong>team lead</strong> or
-contributor to develop leadership and collaboration skills, such as
-communicating effectively with team members, managing project timelines
-and resources, and making informed decisions.</li>
-<li>Developed proficiency in programming languages such as
-<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
-<strong>JavaScript</strong>.</li>
 </ul>
 </body>
 </html>

about/resume.md

@@ -3,63 +3,22 @@ Gregory Crawford
 
 ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
 
+###### Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
 
-Experience
+
+EXPERIENCE
 ---------
-### Slot Technician (January 2025 - Current)
+### Help Desk Level 1 (May 2022 - July 2022)
-#### River City Casino & Hotel
-- Achieved Team Member of the Quarter within the first year and nominated for Team Member of the Year.
-- Lead and trained team members through proactive action during night shift hours.
-- Quickly diagnose and resolve complex slot machine malfunctions, minimizing downtime and ensuring seamless guest operations.
-- Repair and replace faulty circuit boards, utilizing soldering and diagnostic techniques to restore full machine functionality.
-- Maintain detailed and accurate logs of all maintenance and repair activities, complying with all operational standards.
-
-### System Administrator (September 2024 - December 2024)
-#### Gerold Moving
-- Introduced and trained on meeting compliance standards such as CMMC.
-- Digitized old systems to improved organizational methods that allowed collaborative approaches to documents.
-- Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding.
-- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity
-
-### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
-- Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues.
-- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
-- Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate.
 
+- Managed a high volume of customer queries and resolved issues in a timely manner.
+- Responded to and resolved technical issues with strong analytical and troubleshooting skills.
+- Clearly and effectively communicate information to others, providing them with the answers they needed. 
+- Collaborated with diverse groups including students, staff, and faculty.
 
-Skills
+### IT Help Desk (November 2017 - July 2021)
-------
+#### Gerold Moving
-- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
 
-- **Tools:** SSH, Git, Apache, Docker, Jenkins, Caddy
+- Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
-
+- Provided technical support, including malfunctioning software and networking issues.
-- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
+- Took apart and put together computer systems to identify and fix problems with individual parts or components.
-
-
-Projects
---------
-### trianta.dev
-#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
-
-- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
-- Automatically built and deployed using a combination of **Jenkins** pipelines and **Docker** containers.
-- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
-
-### Server Management (May 2021 - Current)
-#### [Personal Website](https://trianta.dev)
-
-- Managing a fleet of four servers using **Docker** for deploying services and **Caddy** for domain and subdomain routing.
-- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian** servers.
-- Manage the network infrastructure, handling firewalls, routers, and switches to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
-- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
-
-
-Education
----------
-### Bachelor of Science in Computer Science (Completed: May 2024)
-#### Southern Illinois University Edwardsville
-
-- **GPA:** 3.15
-- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
-- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.

about/resume.txt

@@ -2,92 +2,30 @@ Gregory Crawford
 
 [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
 
-Experience
+Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
 
-Slot Technician (January 2025 - Current)
+EXPERIENCE
 
-River City Casino & Hotel
+Help Desk Level 1 (May 2022 - July 2022)
-
--   Achieved Team Member of the Quarter within the first year and
-    nominated for Team Member of the Year.
--   Lead and trained team members through proactive action during night
-    shift hours.
--   Quickly diagnose and resolve complex slot machine malfunctions,
-    minimizing downtime and ensuring seamless guest operations.
--   Repair and replace faulty circuit boards, utilizing soldering and
-    diagnostic techniques to restore full machine functionality.
--   Maintain detailed and accurate logs of all maintenance and repair
-    activities, complying with all operational standards.
-
-System Administrator (September 2024 - December 2024)
-
-Gerold Moving
-
--   Introduced and trained on meeting compliance standards such as CMMC.
--   Digitized old systems to improved organizational methods that
-    allowed collaborative approaches to documents.
--   Organized existing systems to become more centralized, increasing
-    security and facilitating easy access and understanding.
--   Conducted troubleshooting processes to diagnose and resolve problems
-    related to software applications and network connectivity
-
-IT Help Desk (May 2022 - July 2022)
 
 Vinali Staffing
 
--   Handled technical support requests from users via phone, email, or
+-   Managed a high volume of customer queries and resolved issues in a
-    chat, using communication and problem-solving to resolve issues.
+    timely manner.
--   Responded to issues related to hardware, software, and networking
+-   Responded to and resolved technical issues with strong analytical
-    problems using knowledge of systems and applications.
+    and troubleshooting skills.
--   Achieved an exceptional level of performance and quality within the
+-   Clearly and effectively communicate information to others, providing
-    first month by minimizing call time and increasing resolved rate.
+    them with the answers they needed.
+-   Collaborated with diverse groups including students, staff, and
+    faculty.
 
-Skills
+IT Help Desk (November 2017 - July 2021)
 
--   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
+Gerold Moving
 
--   Tools: SSH, Git, Apache, Docker, Jenkins, Caddy
+-   Resolved issues related to computers running the Windows operating
-
+    system, as well as with Microsoft Office 365 software and services.
--   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
+-   Provided technical support, including malfunctioning software and
-
+    networking issues.
-Projects
+-   Took apart and put together computer systems to identify and fix
-
+    problems with individual parts or components.
-trianta.dev
-
-lab.trianta.dev/Trianta/trianta.dev
-
--   Created, designed, and continuously host a personal website at
-    trianta.dev, which showcases some of the completed projects that
-    were developed using TypeScript and JavaScript.
--   Automatically built and deployed using a combination of Jenkins
-    pipelines and Docker containers.
--   Utilized Git to manage and track changes within the project, along
-    with the issues feature of Gitea to plan for future ideas.
-
-Server Management (May 2021 - Current)
-
-Personal Website
-
--   Managing a fleet of four servers using Docker for deploying services
-    and Caddy for domain and subdomain routing.
--   Wrote scripts in Bash to automatically perform routine tasks such as
-    backups on Debian servers.
--   Manage the network infrastructure, handling firewalls, routers, and
-    switches to allow for local management of DNS as well as simplified
-    access through private domain addresses for accessing the servers.
--   Servers are accessed using SSH and secured by only allowing private
-    key encrypted logins.
-
-Education
-
-Bachelor of Science in Computer Science (Completed: May 2024)
-
-Southern Illinois University Edwardsville
-
--   GPA: 3.15
--   Participated in team projects as a team lead or contributor to
-    develop leadership and collaboration skills, such as communicating
-    effectively with team members, managing project timelines and
-    resources, and making informed decisions.
--   Developed proficiency in programming languages such as C, C++,
-    Python, and JavaScript.