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+12
-10
@@ -1,14 +1,13 @@
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||||
/* Whole document */
|
||||
body {
|
||||
font-family: Helvetica, Arial, sans-serif;
|
||||
font-size: 0.8rem;
|
||||
color: black;
|
||||
font-size: 1rem;
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||||
color: #4c4f69;
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||||
line-height: 1.5;
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||||
width: 800px;
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||||
margin-inline: auto;
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||||
background: white;
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||||
padding: 10px 10px 10px 10px;
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||||
text-align: justify;
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||||
}
|
||||
|
||||
/*
|
||||
@@ -19,7 +18,8 @@ body {
|
||||
|
||||
/* Title of the resume */
|
||||
h1 {
|
||||
font-size: 1.6rem;
|
||||
color: #df8e1d;
|
||||
font-size: 2.1rem;
|
||||
text-align: center;
|
||||
margin-top: 0px;
|
||||
margin-bottom: 0px;
|
||||
@@ -27,26 +27,29 @@ h1 {
|
||||
|
||||
/* Titles of categories */
|
||||
h2 {
|
||||
font-size: 1.4rem;
|
||||
color: #df8e1d;
|
||||
font-size: 1.6rem;
|
||||
margin-top: 0;
|
||||
margin-bottom: 0.5rem;
|
||||
border-bottom: 1px solid black;
|
||||
}
|
||||
|
||||
h3 {
|
||||
font-size: 1.2rem;
|
||||
color: #dc8a78;
|
||||
font-size: 1.3rem;
|
||||
margin-top: 0;
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||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
h4 {
|
||||
font-size: 1.0rem;
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||||
color: #8c8fa1;
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||||
font-size: 1.1rem;
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||||
margin-top: 0;
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||||
margin-bottom: 0.5rem;
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||||
}
|
||||
|
||||
h6 {
|
||||
font-size: 0.7rem;
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||||
font-size: 0.9rem;
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||||
text-align: center;
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||||
margin: 0;
|
||||
padding-bottom: 9px;
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||||
@@ -72,7 +75,6 @@ a {
|
||||
text-decoration: none;
|
||||
color: #1e66f5;
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||||
}
|
||||
|
||||
a:hover, a:active {
|
||||
background-color: #7287fd;
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||||
color: #FFFFFF;
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||||
@@ -82,7 +84,7 @@ a:hover, a:active {
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||||
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||||
/* Horizontal separators */
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||||
hr {
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||||
color: black;
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||||
color: #A6A6A6;
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||||
}
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||||
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||||
/* List spacing */
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||||
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||||
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+63
-80
@@ -23,6 +23,9 @@
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||||
.display.math{display: block; text-align: center; margin: 0.5rem auto;}
|
||||
</style>
|
||||
<link rel="stylesheet" href="resume.css" />
|
||||
<!--[if lt IE 9]>
|
||||
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
|
||||
<![endif]-->
|
||||
</head>
|
||||
<body>
|
||||
<h1 id="gregory-crawford">Gregory Crawford</h1>
|
||||
@@ -30,111 +33,91 @@
|
||||
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
|
||||
<a href="https://trianta.dev">trianta.dev</a> ] . [
|
||||
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
|
||||
<h2 id="education">Education</h2>
|
||||
<h3
|
||||
id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
|
||||
of Science in Computer Science (Completed: May 2024)</h3>
|
||||
<h2 id="education">EDUCATION</h2>
|
||||
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
|
||||
2024)</h3>
|
||||
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
|
||||
University Edwardsville</h4>
|
||||
<h2 id="skills">Skills</h2>
|
||||
<ul>
|
||||
<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
|
||||
TypeScript, JavaScript</p></li>
|
||||
<li><strong>GPA:</strong> 3.15</li>
|
||||
</ul>
|
||||
<h2 id="skills">SKILLS</h2>
|
||||
<ul>
|
||||
<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
|
||||
JavaScript, HTML</p></li>
|
||||
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
|
||||
VirtualBox, Caddy</p></li>
|
||||
Wireshark, VPN, Wireguard, MySQL, MariaDB</p></li>
|
||||
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
|
||||
Debian, Arch</p></li>
|
||||
</ul>
|
||||
<h2 id="projects">Projects</h2>
|
||||
<h3 id="server-management-may-2021---current">Server Management (May
|
||||
2021 - Current)</h3>
|
||||
<h2 id="projects">PROJECTS</h2>
|
||||
<h3 id="linux-server-management-may-2021---current">Linux Server
|
||||
Management (May 2021 - Current)</h3>
|
||||
<h4 id="personal-website"><a href="https://trianta.dev">Personal
|
||||
Website</a></h4>
|
||||
<ul>
|
||||
<li>Managing a fleet of four servers using <strong>Docker</strong> for
|
||||
deploying services and <strong>Caddy</strong> for domain and subdomain
|
||||
routing.</li>
|
||||
<li>Wrote scripts in <strong>Bash</strong> to automatically perform
|
||||
routine tasks such as backups on <strong>Debian Linux</strong>
|
||||
servers.</li>
|
||||
<li>Manage the network infrastructure to allow for local management of
|
||||
DNS as well as simplified access through private domain addresses for
|
||||
accessing the servers.</li>
|
||||
<li><strong>Maintain</strong> and upgrade <strong>multiple
|
||||
servers</strong> running Docker, Apache, and other technologies.</li>
|
||||
<li>Wrote <strong>automated</strong> maintenance scripts using
|
||||
<strong>Bash</strong> for Linux-based servers.</li>
|
||||
<li><strong>Monitored</strong> system status using
|
||||
<strong>logging</strong> to quickly diagnose issues.</li>
|
||||
<li>Identifying technical problems and developing software updates and
|
||||
fixes.</li>
|
||||
<li>Developed and deployed a website using <strong>Jenkins</strong>
|
||||
build pipelines and Dockerfiles.</li>
|
||||
</ul>
|
||||
<h3 id="open-source-contributions">Open Source Contributions</h3>
|
||||
<h3 id="open-source-contributions">Open-Source Contributions</h3>
|
||||
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
|
||||
Profile</a></h4>
|
||||
<ul>
|
||||
<li>Some Merged Pull Requests: [ <a
|
||||
<li>Pull Requests: [ <a
|
||||
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
|
||||
] . [ <a
|
||||
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
|
||||
] . [ <a
|
||||
href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
|
||||
]</li>
|
||||
<li>Collaborated on the launch of new project features, integrating user
|
||||
feedback into design iterations.</li>
|
||||
<li>Contributed 9 times to the Hyprland project which uses C++26,
|
||||
resulting in over 150 changed lines.</li>
|
||||
<li>Thoroughly tested software features in an isolated environment
|
||||
before releasing it into wider use.</li>
|
||||
<li>Collaborated with the main development team to meet code
|
||||
standards.</li>
|
||||
<li>Provided contributions to the development of multiple projects.</li>
|
||||
</ul>
|
||||
<h3 id="trianta.dev">trianta.dev</h3>
|
||||
<h4 id="lab.trianta.devtriantatrianta.dev"><a
|
||||
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
|
||||
<ul>
|
||||
<li>Created, designed, and continuously host a personal website at
|
||||
<code>trianta.dev</code>, which showcases some of the completed projects
|
||||
that were developed using <strong>TypeScript</strong> and
|
||||
<strong>JavaScript</strong>.</li>
|
||||
<li>Automatically built and deployed using a combination of
|
||||
<strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
|
||||
container built from a Dockerfile.</li>
|
||||
<li>Utilized Git to manage and track changes within the project, along
|
||||
with the issues feature of Gitea to plan for future ideas.</li>
|
||||
</ul>
|
||||
<h2 id="experience">Experience</h2>
|
||||
<h3 id="slot-technician-january-2025---current">Slot Technician (January
|
||||
2025 - Current)</h3>
|
||||
<h4 id="river-city-casino-hotel">River City Casino & Hotel</h4>
|
||||
<ul>
|
||||
<li>Quickly diagnose and resolve complex slot machine malfunctions,
|
||||
minimizing downtime and ensuring seamless guest operations.</li>
|
||||
<li>Repair and replace faulty circuit boards, utilizing soldering and
|
||||
diagnostic techniques to restore full machine functionality.</li>
|
||||
<li>Conduct thorough inspections and perform preventative maintenance,
|
||||
identifying potential issues before they impact machine operation.</li>
|
||||
<li>Maintain detailed and accurate logs of all maintenance and repair
|
||||
activities, complying with all operational standards.</li>
|
||||
</ul>
|
||||
<h3 id="system-administrator-september-2024---december-2024">System
|
||||
Administrator (September 2024 - December 2024)</h3>
|
||||
<h2 id="experience">EXPERIENCE</h2>
|
||||
<h3 id="system-administrator-september-2024---current">System
|
||||
Administrator (September 2024 - Current)</h3>
|
||||
<h4 id="gerold-moving">Gerold Moving</h4>
|
||||
<ul>
|
||||
<li>Digitized old systems to new faster methods that allowed the
|
||||
employee to spend less time per document, increasing productivity by
|
||||
30%.</li>
|
||||
<li>Designed efficient methods for managing internal tools, improving
|
||||
manageability and reducing the annual operating cost by over
|
||||
$1,000.</li>
|
||||
<li>Organized a centralized knowledge base that collects information for
|
||||
common technical issues, including step-by-step instructions and
|
||||
relevant screenshots, to facilitate easy access and understanding.</li>
|
||||
<li>Conducted troubleshooting processes to diagnose and resolve problems
|
||||
related to software applications and network connectivity.</li>
|
||||
<li>Assisted employees in transitioning to modern security
|
||||
practices.</li>
|
||||
<li>Implemented a secure password solution for improved security
|
||||
measures.</li>
|
||||
<li>Created internal documentation for future recurring issues.</li>
|
||||
</ul>
|
||||
<h2 id="awards">Awards</h2>
|
||||
<h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
|
||||
2019)</h3>
|
||||
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
|
||||
2022 - July 2022)</h3>
|
||||
<h4 id="vinali-staffing">Vinali Staffing</h4>
|
||||
<ul>
|
||||
<li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
|
||||
America.</li>
|
||||
<li>Served for over a year as the Senior Patrol Leader of approximately
|
||||
16 Boy Scouts, organizing, coordinating, and leading the troop during
|
||||
this time to reach their goals for the next rank.</li>
|
||||
<li>Demonstrated self-discipline and responsibility by managing time and
|
||||
resources effectively, completing service projects and achieving rank
|
||||
goals.</li>
|
||||
<li>Resolved technical issues with strong analytical and troubleshooting
|
||||
skills.</li>
|
||||
<li>Utilized strong <strong>communication skills</strong> to provide
|
||||
users with <strong>detailed solutions</strong>.</li>
|
||||
<li>Collaborated with team members and users to resolve complex
|
||||
issues.</li>
|
||||
</ul>
|
||||
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
|
||||
2017 - July 2021)</h3>
|
||||
<h4 id="gerold-moving-1">Gerold Moving</h4>
|
||||
<ul>
|
||||
<li>Provided technical support, including malfunctioning software and
|
||||
networking issues.</li>
|
||||
<li>Resolved issues regarding Windows computers and Office 365
|
||||
products.</li>
|
||||
<li>Assembled and disassembled computers to solve component issues.</li>
|
||||
</ul>
|
||||
<h2 id="other-skills">OTHER SKILLS</h2>
|
||||
<ul>
|
||||
<li>Eagle Scout, Software Development, Server Management</li>
|
||||
<li>Strong Attention To Detail, Communication, Collaboration</li>
|
||||
</ul>
|
||||
</body>
|
||||
</html>
|
||||
|
||||
+41
-41
@@ -4,65 +4,65 @@ Gregory Crawford
|
||||
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
|
||||
|
||||
|
||||
Education
|
||||
EDUCATION
|
||||
---------
|
||||
### Bachelor of Science in Computer Science (Completed: May 2024)
|
||||
### B.S. in Computer Science (May 2024)
|
||||
#### Southern Illinois University Edwardsville
|
||||
|
||||
Skills
|
||||
------
|
||||
- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
|
||||
- **GPA:** 3.15
|
||||
|
||||
- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox, Caddy
|
||||
SKILLS
|
||||
------
|
||||
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML
|
||||
|
||||
- **Tools:** SSH, Git, Apache, Docker, Jenkins, Wireshark, VPN, Wireguard, MySQL, MariaDB
|
||||
|
||||
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
|
||||
|
||||
Projects
|
||||
PROJECTS
|
||||
--------
|
||||
### Server Management (May 2021 - Current)
|
||||
### Linux Server Management (May 2021 - Current)
|
||||
#### [Personal Website](https://trianta.dev)
|
||||
|
||||
- Managing a fleet of four servers using **Docker** for deploying services and **Caddy** for domain and subdomain routing.
|
||||
- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
|
||||
- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
|
||||
- **Maintain** and upgrade **multiple servers** running Docker, Apache, and other technologies.
|
||||
- Wrote **automated** maintenance scripts using **Bash** for Linux-based servers.
|
||||
- **Monitored** system status using **logging** to quickly diagnose issues.
|
||||
- Identifying technical problems and developing software updates and fixes.
|
||||
- Developed and deployed a website using **Jenkins** build pipelines and Dockerfiles.
|
||||
|
||||
### Open Source Contributions
|
||||
### Open-Source Contributions
|
||||
#### [Github Profile](https://github.com/Trimutex)
|
||||
|
||||
- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
|
||||
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
|
||||
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
|
||||
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
|
||||
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
|
||||
- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
|
||||
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
|
||||
- Collaborated with the main development team to meet code standards.
|
||||
- Provided contributions to the development of multiple projects.
|
||||
|
||||
### trianta.dev
|
||||
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
|
||||
|
||||
- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
|
||||
- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
|
||||
- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
|
||||
|
||||
Experience
|
||||
EXPERIENCE
|
||||
---------
|
||||
### Slot Technician (January 2025 - Current)
|
||||
#### River City Casino & Hotel
|
||||
- Quickly diagnose and resolve complex slot machine malfunctions, minimizing downtime and ensuring seamless guest operations.
|
||||
- Repair and replace faulty circuit boards, utilizing soldering and diagnostic techniques to restore full machine functionality.
|
||||
- Conduct thorough inspections and perform preventative maintenance, identifying potential issues before they impact machine operation.
|
||||
- Maintain detailed and accurate logs of all maintenance and repair activities, complying with all operational standards.
|
||||
|
||||
### System Administrator (September 2024 - December 2024)
|
||||
### System Administrator (September 2024 - Current)
|
||||
#### Gerold Moving
|
||||
|
||||
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
|
||||
- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
|
||||
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
|
||||
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
|
||||
- Assisted employees in transitioning to modern security practices.
|
||||
- Implemented a secure password solution for improved security measures.
|
||||
- Created internal documentation for future recurring issues.
|
||||
|
||||
Awards
|
||||
### Help Desk Level 1 (May 2022 - July 2022)
|
||||
#### Vinali Staffing
|
||||
|
||||
- Resolved technical issues with strong analytical and troubleshooting skills.
|
||||
- Utilized strong **communication skills** to provide users with **detailed solutions**.
|
||||
- Collaborated with team members and users to resolve complex issues.
|
||||
|
||||
### IT Help Desk (November 2017 - July 2021)
|
||||
#### Gerold Moving
|
||||
|
||||
- Provided technical support, including malfunctioning software and networking issues.
|
||||
- Resolved issues regarding Windows computers and Office 365 products.
|
||||
- Assembled and disassembled computers to solve component issues.
|
||||
|
||||
OTHER SKILLS
|
||||
--------
|
||||
### Eagle Scout (Completed: June 2019)
|
||||
- Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
|
||||
- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
|
||||
- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.
|
||||
- Eagle Scout, Software Development, Server Management
|
||||
- Strong Attention To Detail, Communication, Collaboration
|
||||
|
||||
Binary file not shown.
+51
-70
@@ -2,98 +2,79 @@ Gregory Crawford
|
||||
|
||||
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
|
||||
|
||||
Education
|
||||
EDUCATION
|
||||
|
||||
Bachelor of Science in Computer Science (Completed: May 2024)
|
||||
B.S. in Computer Science (May 2024)
|
||||
|
||||
Southern Illinois University Edwardsville
|
||||
|
||||
Skills
|
||||
- GPA: 3.15
|
||||
|
||||
- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
|
||||
SKILLS
|
||||
|
||||
- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox, Caddy
|
||||
- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML
|
||||
|
||||
- Tools: SSH, Git, Apache, Docker, Jenkins, Wireshark, VPN, Wireguard,
|
||||
MySQL, MariaDB
|
||||
|
||||
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
|
||||
|
||||
Projects
|
||||
PROJECTS
|
||||
|
||||
Server Management (May 2021 - Current)
|
||||
Linux Server Management (May 2021 - Current)
|
||||
|
||||
Personal Website
|
||||
|
||||
- Managing a fleet of four servers using Docker for deploying services
|
||||
and Caddy for domain and subdomain routing.
|
||||
- Wrote scripts in Bash to automatically perform routine tasks such as
|
||||
backups on Debian Linux servers.
|
||||
- Manage the network infrastructure to allow for local management of
|
||||
DNS as well as simplified access through private domain addresses
|
||||
for accessing the servers.
|
||||
- Maintain and upgrade multiple servers running Docker, Apache, and
|
||||
other technologies.
|
||||
- Wrote automated maintenance scripts using Bash for Linux-based
|
||||
servers.
|
||||
- Monitored system status using logging to quickly diagnose issues.
|
||||
- Identifying technical problems and developing software updates and
|
||||
fixes.
|
||||
- Developed and deployed a website using Jenkins build pipelines and
|
||||
Dockerfiles.
|
||||
|
||||
Open Source Contributions
|
||||
Open-Source Contributions
|
||||
|
||||
Github Profile
|
||||
|
||||
- Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
|
||||
hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
|
||||
- Collaborated on the launch of new project features, integrating user
|
||||
feedback into design iterations.
|
||||
- Contributed 9 times to the Hyprland project which uses C++26,
|
||||
resulting in over 150 changed lines.
|
||||
- Thoroughly tested software features in an isolated environment
|
||||
before releasing it into wider use.
|
||||
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
|
||||
[ hyprwm/Hyprland#7633 ]
|
||||
- Collaborated with the main development team to meet code standards.
|
||||
- Provided contributions to the development of multiple projects.
|
||||
|
||||
trianta.dev
|
||||
EXPERIENCE
|
||||
|
||||
lab.trianta.dev/Trianta/trianta.dev
|
||||
|
||||
- Created, designed, and continuously host a personal website at
|
||||
trianta.dev, which showcases some of the completed projects that
|
||||
were developed using TypeScript and JavaScript.
|
||||
- Automatically built and deployed using a combination of Jenkins
|
||||
pipelines and a Docker container built from a Dockerfile.
|
||||
- Utilized Git to manage and track changes within the project, along
|
||||
with the issues feature of Gitea to plan for future ideas.
|
||||
|
||||
Experience
|
||||
|
||||
Slot Technician (January 2025 - Current)
|
||||
|
||||
River City Casino & Hotel
|
||||
|
||||
- Quickly diagnose and resolve complex slot machine malfunctions,
|
||||
minimizing downtime and ensuring seamless guest operations.
|
||||
- Repair and replace faulty circuit boards, utilizing soldering and
|
||||
diagnostic techniques to restore full machine functionality.
|
||||
- Conduct thorough inspections and perform preventative maintenance,
|
||||
identifying potential issues before they impact machine operation.
|
||||
- Maintain detailed and accurate logs of all maintenance and repair
|
||||
activities, complying with all operational standards.
|
||||
|
||||
System Administrator (September 2024 - December 2024)
|
||||
System Administrator (September 2024 - Current)
|
||||
|
||||
Gerold Moving
|
||||
|
||||
- Digitized old systems to new faster methods that allowed the
|
||||
employee to spend less time per document, increasing productivity by
|
||||
30%.
|
||||
- Designed efficient methods for managing internal tools, improving
|
||||
manageability and reducing the annual operating cost by over $1,000.
|
||||
- Organized a centralized knowledge base that collects information for
|
||||
common technical issues, including step-by-step instructions and
|
||||
relevant screenshots, to facilitate easy access and understanding.
|
||||
- Conducted troubleshooting processes to diagnose and resolve problems
|
||||
related to software applications and network connectivity.
|
||||
- Assisted employees in transitioning to modern security practices.
|
||||
- Implemented a secure password solution for improved security
|
||||
measures.
|
||||
- Created internal documentation for future recurring issues.
|
||||
|
||||
Awards
|
||||
Help Desk Level 1 (May 2022 - July 2022)
|
||||
|
||||
Eagle Scout (Completed: June 2019)
|
||||
Vinali Staffing
|
||||
|
||||
- Achieved the rank of Eagle Scout as a member of Boy Scouts of
|
||||
America.
|
||||
- Served for over a year as the Senior Patrol Leader of approximately
|
||||
16 Boy Scouts, organizing, coordinating, and leading the troop
|
||||
during this time to reach their goals for the next rank.
|
||||
- Demonstrated self-discipline and responsibility by managing time and
|
||||
resources effectively, completing service projects and achieving
|
||||
rank goals.
|
||||
- Resolved technical issues with strong analytical and troubleshooting
|
||||
skills.
|
||||
- Utilized strong communication skills to provide users with detailed
|
||||
solutions.
|
||||
- Collaborated with team members and users to resolve complex issues.
|
||||
|
||||
IT Help Desk (November 2017 - July 2021)
|
||||
|
||||
Gerold Moving
|
||||
|
||||
- Provided technical support, including malfunctioning software and
|
||||
networking issues.
|
||||
- Resolved issues regarding Windows computers and Office 365 products.
|
||||
- Assembled and disassembled computers to solve component issues.
|
||||
|
||||
OTHER SKILLS
|
||||
|
||||
- Eagle Scout, Software Development, Server Management
|
||||
- Strong Attention To Detail, Communication, Collaboration
|
||||
|
||||
Reference in New Issue
Block a user