core: add efficiency savings point

core: change skills to awards
main: better organization to fit resume
2024-12-07 17:06:31 -06:00 · 2024-12-07 16:27:37 -06:00 · 2024-11-25 13:44:36 -06:00 · 2024-11-24 17:55:24 -06:00 · 2024-11-24 17:54:43 -06:00 · 2024-11-24 17:51:05 -06:00
5 changed files with 227 additions and 208 deletions
--- a/about/resume.docx
+++ b/about/resume.docx
--- a/about/resume.html
+++ b/about/resume.html
@ -23,9 +23,6 @@
    .display.math{display: block; text-align: center; margin: 0.5rem auto;}
  </style>
  <link rel="stylesheet" href="resume.css" />
  <!--[if lt IE 9]>
    <script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
  <![endif]-->
 </head>
 <body>
 <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -33,60 +30,59 @@
 id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
 <a href="https://trianta.dev">trianta.dev</a> ] . [
 gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
-<h2 id="education">EDUCATION</h2>
+<h2 id="education">Education</h2>
-<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
+<h3
-2024)</h3>
+id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
 of Science in Computer Science (Completed: May 2024)</h3>
 <h4 id="southern-illinois-university-edwardsville">Southern Illinois
 University Edwardsville</h4>
 <ul>
 <li><strong>GPA:</strong> 3.15</li>
 <li>Participated in team projects as a <strong>team lead</strong> or
 contributor to develop leadership and collaboration skills, such as
 communicating effectively with team members, managing project timelines
 and resources, and making informed decisions.</li>
 <li>Had hands-on experience with development tools and technologies like
 <strong>Git</strong> , <strong>Jenkins</strong> , and
 <strong>Docker</strong> to automate testing, deployment, and monitoring
 of software applications. Successfully implemented a continuous
 integration pipeline that reduced build times by 75%.</li>
 <li>Developed proficiency in programming languages such as
 <strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
 <strong>JavaScript</strong>.</li>
 <li>Took up the role of <strong>Team Lead</strong> on multiple projects
 across multiple courses to meet project deadlines.</li>
 <li>Coordinated the use of <strong>Git</strong> among team members to
 ensure all changes were tracked, reviewed, and properly integrated into
 the main codebase</li>
 <li>Collaborated with team members to <strong>set project goals and
 priorities</strong>.</li>
 <li>Mentored junior team members to improve their coding skills and
 knowledge.</li>
 </ul>
-<h2 id="skills">SKILLS</h2>
+<h2 id="skills">Skills</h2>
 <ul>
-<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
+<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
-JavaScript, HTML, CSS</p></li>
+TypeScript, JavaScript</p></li>
-<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL,
+<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
-MariaDB, VirtualBox</p></li>
+VirtualBox</p></li>
 <li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
 Debian, Arch</p></li>
 </ul>
-<h2 id="projects">PROJECTS</h2>
+<h2 id="projects">Projects</h2>
 <h3 id="server-management-may-2021---current">Server Management (May
 2021 - Current)</h3>
 <h4 id="personal-website"><a href="https://trianta.dev">Personal
 Website</a></h4>
 <ul>
-<li>Caring for and updating several servers that use technologies such
+<li>Managing a fleet of three servers using <strong>Docker</strong> for
-as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
+deploying services and <strong>Apache</strong> for domain and subdomain
-run smoothly and securely.</li>
+routing.</li>
-<li>Scripts written in <strong>Bash</strong> that could
+<li>Wrote scripts in <strong>Bash</strong> to automatically perform
-<strong>automatically perform routine tasks</strong> on computers
+routine tasks such as backups on <strong>Debian Linux</strong>
-running the Linux operating system, to save time and effort.</li>
+servers.</li>
-<li><strong>Used logging tools</strong> to keep track of how the system
+<li>Manage the network infrastructure to allow for local management of
-was working, which helped me identify and solve any problems that came
+DNS as well as simplified access through private domain addresses for
-up more quickly.</li>
+accessing the servers.</li>
-<li>Found and fixed technical issues with my software, and created
+<li>Servers are accessed using <strong>SSH</strong> and secured by only
-improvements to update and correct it for future use.</li>
+allowing private key encrypted logins.</li>
 <li>Created and put online a website, using <strong>Jenkins</strong> to
 help manage the building process, and Docker to make sure everything
 works together properly.</li>
 </ul>
-<h3 id="open-source-contributions">Open-Source Contributions</h3>
+<h3 id="open-source-contributions">Open Source Contributions</h3>
 <h4 id="github-profile"><a href="https://github.com/Trimutex">Github
 Profile</a></h4>
 <ul>
-<li>Pull Requests: [ <a
+<li>Some Merged Pull Requests: [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
 ] . [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
@ -95,71 +91,71 @@ href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
 ]</li>
 <li>Collaborated on the launch of new project features, integrating user
 feedback into design iterations.</li>
-<li>Revived an old project request that had been stuck in limbo for over
+<li>Contributed 9 times to the Hyprland project which uses C++26,
-a year by updating and recreating it, and it was successfully accepted
+resulting in over 150 changed lines.</li>
 and added to the system due to new user demand.</li>
 <li>Thoroughly tested software features in an isolated environment
 before releasing it into wider use.</li>
-<li>Implented three new features consisting of 114 additional lines of
+</ul>
-C++.</li>
+<h3 id="trianta.dev">trianta.dev</h3>
-<li>Worked together with the main coding team to make sure the project
+<h4 id="lab.trianta.devtriantatrianta.dev"><a
-met all of the required guidelines and quality standards for writing
+href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
-code.</li>
+<ul>
 <li>Created, designed, and continuously host a personal website at
 <code>trianta.dev</code>, which showcases some of the completed projects
 that were developed using <strong>TypeScript</strong> and
 <strong>JavaScript</strong>.</li>
 <li>Automatically built and deployed using a combination of
 <strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
 container built from a Dockerfile.</li>
 <li>Utilized Git to manage and track changes within the project, along
 with the issues feature of Gitea to plan for future ideas.</li>
 </ul>
 <h3 id="snakeplusplus">snakeplusplus</h3>
 <h4 id="lab.trianta.devtriantasnakeplusplus"><a
 href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
 <ul>
-<li>Created a fast and efficient game of Snake that can be used by
+<li>Created a fast and efficient game of Snake using C++ with the SFML
-anyone (open-source) using the programming languages C++ and SFML to
+library to display the game.</li>
 make it work properly.</li>
 <li>Utilizes <strong>object-oriented programming</strong> principles to
 design and implement a modular architecture.</li>
 <li>Easily built and used on any computer system, thanks to the use of
-CMake which makes compilation simple and straightforward.</li>
+<code>CMake</code> which makes compilation simple and
 straightforward.</li>
 </ul>
-<div style="page-break-after: always">
+<h2 id="experience">Experience</h2>
 </div>
 <h3 id="trianta.dev">trianta.dev</h3>
 <h4 id="lab.trianta.devtriantatrianta.dev"><a
 href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
 <ul>
 <li>I created, designed, and am still hosting my personal website at
 <code>trianta.dev</code>.</li>
 <li>Showcases some of the open-source projects I’ve developed using
 programming languages like JavaScript and Typescript.</li>
 <li>The design and layout of the site were organized and implemented
 using the HTML and CSS languages.</li>
 <li>Utilized a version control system called Git to manage and track
 changes in my projects.</li>
 </ul>
 <h2 id="experience">EXPERIENCE</h2>
 <h3 id="system-administrator-september-2024---current">System
 Administrator (September 2024 - Current)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
-<li>Assisted employees in transitioning to modern security
+<li>Digitized old systems to new faster methods that allowed the
-practices.</li>
+employee to spend less time per document, increasing productivity by
-<li>Implemented a secure password solution for improved security
+30%.</li>
-measures.</li>
+<li>Designed efficient methods for managing internal tools, improving
-<li>Created internal documentation for future recurring issues.</li>
+manageability and reducing the annual operating cost by over
-<li>Managing Windows-based systems and implementing desktop
+$1,000.</li>
-administration best practices.</li>
+<li>Organized a centralized knowledge base that collects information for
 common technical issues, including step-by-step instructions and
 relevant screenshots, to facilitate easy access and understanding.</li>
 <li>Conducted troubleshooting processes to diagnose and resolve problems
 related to software applications and network connectivity.</li>
 </ul>
-<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
+<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
-2022 - July 2022)</h3>
+2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
-<li>Responded to and resolved a high volume of technical issues with
+<li>Handled technical support requests from users via phone, email, or
-strong analytical and troubleshooting skills.</li>
+chat, using skills like communication and problem-solving to resolve
-<li>Clearly and effectively communicate information to others, providing
+issues. Resolved an average of 82% of all technical issues on first
-them with the answers they needed.</li>
+contact.</li>
-<li>Escalated complex technical issues, resulting in timely resolution
+<li>Responded to issues related to hardware, software, and networking
-and improved user satisfaction.</li>
+problems using knowledge of systems and applications.</li>
 <li>Achieved an exceptional level of performance and quality within just
-one month, exceeding expectations that it would take several years to
+one month by minimizing call time and post-call time while increasing
-reach.</li>
+the rate of issues fixed, exceeding expectations of an average time to
 reach it being nearly a year.</li>
 <li>Successfully maintained a 94% customer satisfaction rating
 throughout my tenure and reduced my average conclusion time from 16
 minutes to under 5 minutes.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>
@ -167,10 +163,23 @@ reach.</li>
 <ul>
 <li>Provided technical support, including malfunctioning software and
 networking issues.</li>
-<li>Fixed problems related to computers running the Windows operating
+<li>Fixed issues regarding computers running Microsoft Windows, as well
-system, as well as with Microsoft Office 365 software and services.</li>
+as with Microsoft Office 365 software and services.</li>
-<li>Took apart and put together computer systems to identify and fix
+<li>Disassembled and reassembled computer systems to identify and fix
 problems with individual parts or components.</li>
 </ul>
 <h2 id="awards">Awards</h2>
 <h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
 2019)</h3>
 <ul>
 <li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
 America.</li>
 <li>Served for over a year as the Senior Patrol Leader of approximately
 16 Boy Scouts, organizing, coordinating, and leading the troop during
 this time to reach their goals for the next rank.</li>
 <li>Demonstrated self-discipline and responsibility by managing time and
 resources effectively, completing service projects and achieving rank
 goals.</li>
 </ul>
 </body>
 </html>
--- a/about/resume.md
+++ b/about/resume.md
@ -4,86 +4,86 @@ Gregory Crawford
 ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
-EDUCATION
+Education
 ---------
-### B.S. in Computer Science (May 2024)
+### Bachelor of Science in Computer Science (Completed: May 2024)
 #### Southern Illinois University Edwardsville
 - **GPA:** 3.15
 - Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
 - Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker**  to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
 - Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
 - Took up the role of **Team Lead** on multiple projects across multiple courses to meet project deadlines.
 - Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase
 - Collaborated with team members to **set project goals and priorities**.
 - Mentored junior team members to improve their coding skills and knowledge.
-SKILLS
+Skills
 ------
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
+- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
+- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
 - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
-PROJECTS
+Projects
 --------
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely.
+- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort.
+- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
+- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
+- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
 - Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
-### Open-Source Contributions
+### Open Source Contributions
 #### [Github Profile](https://github.com/Trimutex)
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
+- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
 [ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
 [ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
 - Collaborated on the launch of new project features, integrating user feedback into design iterations. 
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
+- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
 - Thoroughly tested software features in an isolated environment before releasing it into wider use.
 - Implented three new features consisting of 114 additional lines of C++.
 - Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
 ### snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
 - Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
 - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
 - Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
 <div style="page-break-after: always"></div>
 ### trianta.dev
 #### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- I created, designed, and am still hosting my personal website at `trianta.dev`.
+- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
+- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
+- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
 - Utilized a version control system called Git to manage and track changes in my projects.
-EXPERIENCE
+### snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
 - Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
 - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
 - Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
 Experience
 ---------
 ### System Administrator (September 2024 - Current)
 #### Gerold Moving
- Assisted employees in transitioning to modern security practices.
+- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Implemented a secure password solution for improved security measures.
+- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
- Created internal documentation for future recurring issues.
+- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop administration best practices. 
+- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
-### Help Desk Level 1 (May 2022 - July 2022)
+### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
- Responded to and resolved a high volume of technical issues with strong analytical and troubleshooting skills.
+- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Clearly and effectively communicate information to others, providing them with the answers they needed. 
+- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. 
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction.
+- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach.
+- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
 - Provided technical support, including malfunctioning software and networking issues.
- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
+- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix problems with individual parts or components.
+- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
 Awards
 --------
 ### Eagle Scout (Completed: June 2019)
 - Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
 - Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
 - Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.
--- a/about/resume.pdf
+++ b/about/resume.pdf
--- a/about/resume.txt
+++ b/about/resume.txt
@ -2,121 +2,118 @@ Gregory Crawford
 [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
-EDUCATION
+Education
-B.S. in Computer Science (May 2024)
+Bachelor of Science in Computer Science (Completed: May 2024)
 Southern Illinois University Edwardsville
 -   GPA: 3.15
 -   Participated in team projects as a team lead or contributor to
    develop leadership and collaboration skills, such as communicating
    effectively with team members, managing project timelines and
    resources, and making informed decisions.
 -   Had hands-on experience with development tools and technologies like
    Git , Jenkins , and Docker to automate testing, deployment, and
    monitoring of software applications. Successfully implemented a
    continuous integration pipeline that reduced build times by 75%.
 -   Developed proficiency in programming languages such as C, C++,
    Python, and JavaScript.
 -   Took up the role of Team Lead on multiple projects across multiple
    courses to meet project deadlines.
 -   Coordinated the use of Git among team members to ensure all changes
    were tracked, reviewed, and properly integrated into the main
    codebase
 -   Collaborated with team members to set project goals and priorities.
 -   Mentored junior team members to improve their coding skills and
    knowledge.
-SKILLS
+Skills
-   Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
+-   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
-   Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
+-   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
 -   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
-PROJECTS
+Projects
 Server Management (May 2021 - Current)
 Personal Website
-   Caring for and updating several servers that use technologies such
+-   Managing a fleet of three servers using Docker for deploying
-    as Docker and Apache to make sure they run smoothly and securely.
+    services and Apache for domain and subdomain routing.
-   Scripts written in Bash that could automatically perform routine
+-   Wrote scripts in Bash to automatically perform routine tasks such as
-    tasks on computers running the Linux operating system, to save time
+    backups on Debian Linux servers.
-    and effort.
+-   Manage the network infrastructure to allow for local management of
-   Used logging tools to keep track of how the system was working,
+    DNS as well as simplified access through private domain addresses
-    which helped me identify and solve any problems that came up more
+    for accessing the servers.
-    quickly.
+-   Servers are accessed using SSH and secured by only allowing private
-   Found and fixed technical issues with my software, and created
+    key encrypted logins.
    improvements to update and correct it for future use.
 -   Created and put online a website, using Jenkins to help manage the
    building process, and Docker to make sure everything works together
    properly.
-Open-Source Contributions
+Open Source Contributions
 Github Profile
-   Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
+-   Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
-    [ hyprwm/Hyprland#7633 ]
+    hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
 -   Collaborated on the launch of new project features, integrating user
    feedback into design iterations.
-   Revived an old project request that had been stuck in limbo for over
+-   Contributed 9 times to the Hyprland project which uses C++26,
-    a year by updating and recreating it, and it was successfully
+    resulting in over 150 changed lines.
    accepted and added to the system due to new user demand.
 -   Thoroughly tested software features in an isolated environment
    before releasing it into wider use.
 -   Implented three new features consisting of 114 additional lines of
    C++.
 -   Worked together with the main coding team to make sure the project
    met all of the required guidelines and quality standards for writing
    code.
 snakeplusplus
 lab.trianta.dev/Trianta/snakeplusplus
 -   Created a fast and efficient game of Snake that can be used by
    anyone (open-source) using the programming languages C++ and SFML to
    make it work properly.
 -   Utilizes object-oriented programming principles to design and
    implement a modular architecture.
 -   Easily built and used on any computer system, thanks to the use of
    CMake which makes compilation simple and straightforward.
 trianta.dev
 lab.trianta.dev/Trianta/trianta.dev
-   I created, designed, and am still hosting my personal website at
+-   Created, designed, and continuously host a personal website at
-    trianta.dev.
+    trianta.dev, which showcases some of the completed projects that
-   Showcases some of the open-source projects I’ve developed using
+    were developed using TypeScript and JavaScript.
-    programming languages like JavaScript and Typescript.
+-   Automatically built and deployed using a combination of Jenkins
-   The design and layout of the site were organized and implemented
+    pipelines and a Docker container built from a Dockerfile.
-    using the HTML and CSS languages.
+-   Utilized Git to manage and track changes within the project, along
-   Utilized a version control system called Git to manage and track
+    with the issues feature of Gitea to plan for future ideas.
    changes in my projects.
-EXPERIENCE
+snakeplusplus
 lab.trianta.dev/Trianta/snakeplusplus
 -   Created a fast and efficient game of Snake using C++ with the SFML
    library to display the game.
 -   Utilizes object-oriented programming principles to design and
    implement a modular architecture.
 -   Easily built and used on any computer system, thanks to the use of
    CMake which makes compilation simple and straightforward.
 Experience
 System Administrator (September 2024 - Current)
 Gerold Moving
-   Assisted employees in transitioning to modern security practices.
+-   Digitized old systems to new faster methods that allowed the
-   Implemented a secure password solution for improved security
+    employee to spend less time per document, increasing productivity by
-    measures.
+    30%.
-   Created internal documentation for future recurring issues.
+-   Designed efficient methods for managing internal tools, improving
-   Managing Windows-based systems and implementing desktop
+    manageability and reducing the annual operating cost by over $1,000.
-    administration best practices.
+-   Organized a centralized knowledge base that collects information for
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications and network connectivity.
-Help Desk Level 1 (May 2022 - July 2022)
+IT Help Desk (May 2022 - July 2022)
 Vinali Staffing
-   Responded to and resolved a high volume of technical issues with
+-   Handled technical support requests from users via phone, email, or
-    strong analytical and troubleshooting skills.
+    chat, using skills like communication and problem-solving to resolve
-   Clearly and effectively communicate information to others, providing
+    issues. Resolved an average of 82% of all technical issues on first
-    them with the answers they needed.
+    contact.
-   Escalated complex technical issues, resulting in timely resolution
+-   Responded to issues related to hardware, software, and networking
-    and improved user satisfaction.
+    problems using knowledge of systems and applications.
 -   Achieved an exceptional level of performance and quality within just
-    one month, exceeding expectations that it would take several years
+    one month by minimizing call time and post-call time while
-    to reach.
+    increasing the rate of issues fixed, exceeding expectations of an
    average time to reach it being nearly a year.
 -   Successfully maintained a 94% customer satisfaction rating
    throughout my tenure and reduced my average conclusion time from 16
    minutes to under 5 minutes.
 IT Help Desk (November 2017 - July 2021)
@ -124,7 +121,20 @@ Gerold Moving
 -   Provided technical support, including malfunctioning software and
    networking issues.
-   Fixed problems related to computers running the Windows operating
+-   Fixed issues regarding computers running Microsoft Windows, as well
-    system, as well as with Microsoft Office 365 software and services.
+    as with Microsoft Office 365 software and services.
-   Took apart and put together computer systems to identify and fix
+-   Disassembled and reassembled computer systems to identify and fix
    problems with individual parts or components.
 Awards
 Eagle Scout (Completed: June 2019)
 -   Achieved the rank of Eagle Scout as a member of Boy Scouts of
    America.
 -   Served for over a year as the Senior Patrol Leader of approximately
    16 Boy Scouts, organizing, coordinating, and leading the troop
    during this time to reach their goals for the next rank.
 -   Demonstrated self-discipline and responsibility by managing time and
    resources effectively, completing service projects and achieving
    rank goals.
Author	SHA1	Message	Date
Trianta	a72a0a1418	core: add efficiency savings point	2024-12-07 17:06:31 -06:00
Trianta	47b8276617	core: change skills to awards	2024-12-07 16:27:37 -06:00
Trianta	77750c633e	main: better organization to fit resume	2024-11-25 13:44:36 -06:00
Trianta	fb99b5191d	main: don't forget to make	2024-11-24 17:55:24 -06:00
Trianta	7103a0f7b7	main: remove level from help desk experience	2024-11-24 17:54:43 -06:00
Trianta	e9b8d90782	main: rearrange resume and update bullets from branch	2024-11-24 17:51:05 -06:00
Trianta	e0c46264c1	resume: combine into a single main resume	2024-11-11 01:03:20 -06:00
Trianta	af51737e1f	Merge branch 'sre'	2024-11-11 00:31:27 -06:00
Trianta	232fe6b5ba	resume: forgot to run make	2024-09-03 15:24:31 -05:00
Trianta	03bf431bfb	experience: fix actual start date	2024-09-02 04:54:47 -05:00