Compare commits

..

10 Commits
sre ... main

Author SHA1 Message Date
Trianta
a72a0a1418 core: add efficiency savings point 2024-12-07 17:06:31 -06:00
Trianta
47b8276617 core: change skills to awards 2024-12-07 16:27:37 -06:00
Trianta
77750c633e main: better organization to fit resume 2024-11-25 13:44:36 -06:00
Trianta
fb99b5191d main: don't forget to make 2024-11-24 17:55:24 -06:00
Trianta
7103a0f7b7 main: remove level from help desk experience 2024-11-24 17:54:43 -06:00
Trianta
e9b8d90782 main: rearrange resume and update bullets from branch 2024-11-24 17:51:05 -06:00
Trianta
e0c46264c1 resume: combine into a single main resume 2024-11-11 01:03:20 -06:00
Trianta
af51737e1f Merge branch 'sre' 2024-11-11 00:31:27 -06:00
Trianta
232fe6b5ba resume: forgot to run make 2024-09-03 15:24:31 -05:00
Trianta
03bf431bfb experience: fix actual start date 2024-09-02 04:54:47 -05:00
5 changed files with 227 additions and 208 deletions

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@ -23,9 +23,6 @@
.display.math{display: block; text-align: center; margin: 0.5rem auto;}
</style>
<link rel="stylesheet" href="resume.css" />
<!--[if lt IE 9]>
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
<![endif]-->
</head>
<body>
<h1 id="gregory-crawford">Gregory Crawford</h1>
@ -33,60 +30,59 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
2024)</h3>
<h2 id="education">Education</h2>
<h3
id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
of Science in Computer Science (Completed: May 2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4>
<ul>
<li><strong>GPA:</strong> 3.15</li>
<li>Participated in team projects as a <strong>team lead</strong> or
contributor to develop leadership and collaboration skills, such as
communicating effectively with team members, managing project timelines
and resources, and making informed decisions.</li>
<li>Had hands-on experience with development tools and technologies like
<strong>Git</strong> , <strong>Jenkins</strong> , and
<strong>Docker</strong> to automate testing, deployment, and monitoring
of software applications. Successfully implemented a continuous
integration pipeline that reduced build times by 75%.</li>
<li>Developed proficiency in programming languages such as
<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
<strong>JavaScript</strong>.</li>
<li>Took up the role of <strong>Team Lead</strong> on multiple projects
across multiple courses to meet project deadlines.</li>
<li>Coordinated the use of <strong>Git</strong> among team members to
ensure all changes were tracked, reviewed, and properly integrated into
the main codebase</li>
<li>Collaborated with team members to <strong>set project goals and
priorities</strong>.</li>
<li>Mentored junior team members to improve their coding skills and
knowledge.</li>
</ul>
<h2 id="skills">SKILLS</h2>
<h2 id="skills">Skills</h2>
<ul>
<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
JavaScript, HTML, CSS</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL,
MariaDB, VirtualBox</p></li>
<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
TypeScript, JavaScript</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li>
</ul>
<h2 id="projects">PROJECTS</h2>
<h2 id="projects">Projects</h2>
<h3 id="server-management-may-2021---current">Server Management (May
2021 - Current)</h3>
<h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4>
<ul>
<li>Caring for and updating several servers that use technologies such
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
run smoothly and securely.</li>
<li>Scripts written in <strong>Bash</strong> that could
<strong>automatically perform routine tasks</strong> on computers
running the Linux operating system, to save time and effort.</li>
<li><strong>Used logging tools</strong> to keep track of how the system
was working, which helped me identify and solve any problems that came
up more quickly.</li>
<li>Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> to
help manage the building process, and Docker to make sure everything
works together properly.</li>
<li>Managing a fleet of three servers using <strong>Docker</strong> for
deploying services and <strong>Apache</strong> for domain and subdomain
routing.</li>
<li>Wrote scripts in <strong>Bash</strong> to automatically perform
routine tasks such as backups on <strong>Debian Linux</strong>
servers.</li>
<li>Manage the network infrastructure to allow for local management of
DNS as well as simplified access through private domain addresses for
accessing the servers.</li>
<li>Servers are accessed using <strong>SSH</strong> and secured by only
allowing private key encrypted logins.</li>
</ul>
<h3 id="open-source-contributions">Open-Source Contributions</h3>
<h3 id="open-source-contributions">Open Source Contributions</h3>
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
Profile</a></h4>
<ul>
<li>Pull Requests: [ <a
<li>Some Merged Pull Requests: [ <a
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
@ -95,71 +91,71 @@ href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
]</li>
<li>Collaborated on the launch of new project features, integrating user
feedback into design iterations.</li>
<li>Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully accepted
and added to the system due to new user demand.</li>
<li>Contributed 9 times to the Hyprland project which uses C++26,
resulting in over 150 changed lines.</li>
<li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li>
<li>Implented three new features consisting of 114 additional lines of
C++.</li>
<li>Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.</li>
</ul>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>Created, designed, and continuously host a personal website at
<code>trianta.dev</code>, which showcases some of the completed projects
that were developed using <strong>TypeScript</strong> and
<strong>JavaScript</strong>.</li>
<li>Automatically built and deployed using a combination of
<strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
container built from a Dockerfile.</li>
<li>Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.</li>
</ul>
<h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a
href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
<ul>
<li>Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.</li>
<li>Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.</li>
<li>Utilizes <strong>object-oriented programming</strong> principles to
design and implement a modular architecture.</li>
<li>Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.</li>
<code>CMake</code> which makes compilation simple and
straightforward.</li>
</ul>
<div style="page-break-after: always">
</div>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>I created, designed, and am still hosting my personal website at
<code>trianta.dev</code>.</li>
<li>Showcases some of the open-source projects Ive developed using
programming languages like JavaScript and Typescript.</li>
<li>The design and layout of the site were organized and implemented
using the HTML and CSS languages.</li>
<li>Utilized a version control system called Git to manage and track
changes in my projects.</li>
</ul>
<h2 id="experience">EXPERIENCE</h2>
<h2 id="experience">Experience</h2>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Assisted employees in transitioning to modern security
practices.</li>
<li>Implemented a secure password solution for improved security
measures.</li>
<li>Created internal documentation for future recurring issues.</li>
<li>Managing Windows-based systems and implementing desktop
administration best practices.</li>
<li>Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.</li>
<li>Designed efficient methods for managing internal tools, improving
manageability and reducing the annual operating cost by over
$1,000.</li>
<li>Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to and resolved a high volume of technical issues with
strong analytical and troubleshooting skills.</li>
<li>Clearly and effectively communicate information to others, providing
them with the answers they needed.</li>
<li>Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction.</li>
<li>Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.</li>
<li>Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years to
reach.</li>
one month by minimizing call time and post-call time while increasing
the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
@ -167,10 +163,23 @@ reach.</li>
<ul>
<li>Provided technical support, including malfunctioning software and
networking issues.</li>
<li>Fixed problems related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.</li>
<li>Took apart and put together computer systems to identify and fix
<li>Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.</li>
<li>Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.</li>
</ul>
<h2 id="awards">Awards</h2>
<h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
2019)</h3>
<ul>
<li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
America.</li>
<li>Served for over a year as the Senior Patrol Leader of approximately
16 Boy Scouts, organizing, coordinating, and leading the troop during
this time to reach their goals for the next rank.</li>
<li>Demonstrated self-discipline and responsibility by managing time and
resources effectively, completing service projects and achieving rank
goals.</li>
</ul>
</body>
</html>

View File

@ -4,86 +4,86 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EDUCATION
Education
---------
### B.S. in Computer Science (May 2024)
### Bachelor of Science in Computer Science (Completed: May 2024)
#### Southern Illinois University Edwardsville
- **GPA:** 3.15
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
- Took up the role of **Team Lead** on multiple projects across multiple courses to meet project deadlines.
- Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase
- Collaborated with team members to **set project goals and priorities**.
- Mentored junior team members to improve their coding skills and knowledge.
SKILLS
Skills
------
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
PROJECTS
Projects
--------
### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
### Open-Source Contributions
### Open Source Contributions
#### [Github Profile](https://github.com/Trimutex)
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of C++.
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
<div style="page-break-after: always"></div>
### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- I created, designed, and am still hosting my personal website at `trianta.dev`.
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track changes in my projects.
- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
EXPERIENCE
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
Experience
---------
### System Administrator (September 2024 - Current)
#### Gerold Moving
- Assisted employees in transitioning to modern security practices.
- Implemented a secure password solution for improved security measures.
- Created internal documentation for future recurring issues.
- Managing Windows-based systems and implementing desktop administration best practices.
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
### Help Desk Level 1 (May 2022 - July 2022)
### IT Help Desk (May 2022 - July 2022)
#### Vinali Staffing
- Responded to and resolved a high volume of technical issues with strong analytical and troubleshooting skills.
- Clearly and effectively communicate information to others, providing them with the answers they needed.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach.
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues.
- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix problems with individual parts or components.
- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
Awards
--------
### Eagle Scout (Completed: June 2019)
- Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.

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@ -2,121 +2,118 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EDUCATION
Education
B.S. in Computer Science (May 2024)
Bachelor of Science in Computer Science (Completed: May 2024)
Southern Illinois University Edwardsville
- GPA: 3.15
- Participated in team projects as a team lead or contributor to
develop leadership and collaboration skills, such as communicating
effectively with team members, managing project timelines and
resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like
Git , Jenkins , and Docker to automate testing, deployment, and
monitoring of software applications. Successfully implemented a
continuous integration pipeline that reduced build times by 75%.
- Developed proficiency in programming languages such as C, C++,
Python, and JavaScript.
- Took up the role of Team Lead on multiple projects across multiple
courses to meet project deadlines.
- Coordinated the use of Git among team members to ensure all changes
were tracked, reviewed, and properly integrated into the main
codebase
- Collaborated with team members to set project goals and priorities.
- Mentored junior team members to improve their coding skills and
knowledge.
SKILLS
Skills
- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
PROJECTS
Projects
Server Management (May 2021 - Current)
Personal Website
- Caring for and updating several servers that use technologies such
as Docker and Apache to make sure they run smoothly and securely.
- Scripts written in Bash that could automatically perform routine
tasks on computers running the Linux operating system, to save time
and effort.
- Used logging tools to keep track of how the system was working,
which helped me identify and solve any problems that came up more
quickly.
- Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.
- Created and put online a website, using Jenkins to help manage the
building process, and Docker to make sure everything works together
properly.
- Managing a fleet of three servers using Docker for deploying
services and Apache for domain and subdomain routing.
- Wrote scripts in Bash to automatically perform routine tasks such as
backups on Debian Linux servers.
- Manage the network infrastructure to allow for local management of
DNS as well as simplified access through private domain addresses
for accessing the servers.
- Servers are accessed using SSH and secured by only allowing private
key encrypted logins.
Open-Source Contributions
Open Source Contributions
Github Profile
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
[ hyprwm/Hyprland#7633 ]
- Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user
feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully
accepted and added to the system due to new user demand.
- Contributed 9 times to the Hyprland project which uses C++26,
resulting in over 150 changed lines.
- Thoroughly tested software features in an isolated environment
before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of
C++.
- Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- I created, designed, and am still hosting my personal website at
trianta.dev.
- Showcases some of the open-source projects Ive developed using
programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented
using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track
changes in my projects.
- Created, designed, and continuously host a personal website at
trianta.dev, which showcases some of the completed projects that
were developed using TypeScript and JavaScript.
- Automatically built and deployed using a combination of Jenkins
pipelines and a Docker container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.
EXPERIENCE
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
Experience
System Administrator (September 2024 - Current)
Gerold Moving
- Assisted employees in transitioning to modern security practices.
- Implemented a secure password solution for improved security
measures.
- Created internal documentation for future recurring issues.
- Managing Windows-based systems and implementing desktop
administration best practices.
- Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.
- Designed efficient methods for managing internal tools, improving
manageability and reducing the annual operating cost by over $1,000.
- Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
Help Desk Level 1 (May 2022 - July 2022)
IT Help Desk (May 2022 - July 2022)
Vinali Staffing
- Responded to and resolved a high volume of technical issues with
strong analytical and troubleshooting skills.
- Clearly and effectively communicate information to others, providing
them with the answers they needed.
- Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction.
- Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.
- Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years
to reach.
one month by minimizing call time and post-call time while
increasing the rate of issues fixed, exceeding expectations of an
average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
IT Help Desk (November 2017 - July 2021)
@ -124,7 +121,20 @@ Gerold Moving
- Provided technical support, including malfunctioning software and
networking issues.
- Fixed problems related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix
- Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.
Awards
Eagle Scout (Completed: June 2019)
- Achieved the rank of Eagle Scout as a member of Boy Scouts of
America.
- Served for over a year as the Senior Patrol Leader of approximately
16 Boy Scouts, organizing, coordinating, and leading the troop
during this time to reach their goals for the next rank.
- Demonstrated self-discipline and responsibility by managing time and
resources effectively, completing service projects and achieving
rank goals.