resume: update resume to be more customer service oriented
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Trianta
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@ -23,9 +23,6 @@
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.display.math{display: block; text-align: center; margin: 0.5rem auto;}
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</style>
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<link rel="stylesheet" href="resume.css" />
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<!--[if lt IE 9]>
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<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
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<![endif]-->
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</head>
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<body>
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<h1 id="gregory-crawford">Gregory Crawford</h1>
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@ -43,29 +40,16 @@ skills, with a strong ability to work under pressure.</h6>
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2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<h2 id="skills">SKILLS</h2>
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<ul>
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<li>Strong attention to detail and organizational skills.</li>
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<li>Proficient in working with complex systems and processes.</li>
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<li>Excellent communication and problem-solving skills.</li>
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<li>Ability to work independently and as part of a team.</li>
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<li>Basic computer software knowledge (e.g. Microsoft Office, Google
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Suite)</li>
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<li>Participated in team projects as a team lead or contributor,
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assisting fellow students and team members with complex technical
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issues.</li>
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<li>Organized and planned around schedules and due dates to manage
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multiple deadlines.</li>
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<li>Utilized ability to work independently and collaborate as part of a
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team.</li>
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</ul>
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Demonstrated expertise in troubleshooting and resolving technical
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issues related to financial software and systems.</li>
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<li>Implemented secure protocols to protect sensitive customer
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information and prevent unauthorized access.</li>
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<li>Created detailed documentation for future reference, ensuring
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seamless operations and minimizing downtime.</li>
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<li>Managing Windows-based systems and implementing desktop
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administration best practices.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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@ -76,19 +60,40 @@ timely manner.</li>
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and troubleshooting skills.</li>
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<li>Clearly and effectively communicate information to others, providing
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them with the answers they needed.</li>
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<li>Collaborated with team members to provide excellent customer service
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and resolve complex technical issues.</li>
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<li>Collaborated with diverse groups including students, staff, and
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faculty.</li>
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</ul>
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Resolved issues related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.</li>
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<li>Provided technical support, including malfunctioning software and
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networking issues.</li>
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<li>Fixed problems related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.</li>
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<li>Took apart and put together computer systems to identify and fix
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problems with individual parts or components.</li>
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</ul>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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2021 - Current)</h3>
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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Website</a></h4>
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<ul>
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<li>Cared for and updated several servers that use technologies such as
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<strong>Docker</strong> and <strong>Apache</strong> to make sure they
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run smoothly and securely. Managing a fleet of 3 servers, reducing
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downtime by an average of 40%.</li>
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<li>Scripts written in <strong>Bash</strong> that could
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<strong>automatically perform routine tasks</strong> on computers
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running Linux to save time and effort. <strong>Used logging
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tools</strong> to keep track of how the system was working, which helped
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me identify and solve any problems that came up quickly.</li>
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<li>Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use. Created and put
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online a website, using <strong>Jenkins</strong> to help manage the
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building process, and Docker to make sure everything works together
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properly.</li>
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</ul>
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</body>
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</html>
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@ -11,37 +11,34 @@ EDUCATION
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### B.S. in Computer Science (May 2024)
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#### Southern Illinois University Edwardsville
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SKILLS
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------
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- Strong attention to detail and organizational skills.
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- Proficient in working with complex systems and processes.
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- Excellent communication and problem-solving skills.
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- Ability to work independently and as part of a team.
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- Basic computer software knowledge (e.g. Microsoft Office, Google Suite)
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- Participated in team projects as a team lead or contributor, assisting fellow students and team members with complex technical issues.
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- Organized and planned around schedules and due dates to manage multiple deadlines.
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- Utilized ability to work independently and collaborate as part of a team.
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EXPERIENCE
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---------
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### System Administrator (September 2024 - Current)
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#### Gerold Moving
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- Demonstrated expertise in troubleshooting and resolving technical issues related to financial software and systems.
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- Implemented secure protocols to protect sensitive customer information and prevent unauthorized access.
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- Created detailed documentation for future reference, ensuring seamless operations and minimizing downtime.
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- Managing Windows-based systems and implementing desktop administration best practices.
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### Help Desk Level 1 (May 2022 - July 2022)
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#### Vinali Staffing
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- Managed a high volume of customer queries and resolved issues in a timely manner.
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- Responded to and resolved technical issues with strong analytical and troubleshooting skills.
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- Clearly and effectively communicate information to others, providing them with the answers they needed.
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- Collaborated with team members to provide excellent customer service and resolve complex technical issues.
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- Collaborated with diverse groups including students, staff, and faculty.
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### IT Help Desk (November 2017 - July 2021)
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#### Gerold Moving
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- Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
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- Provided technical support, including malfunctioning software and networking issues.
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- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
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- Took apart and put together computer systems to identify and fix problems with individual parts or components.
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PROJECTS
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--------
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### Server Management (May 2021 - Current)
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#### [Personal Website](https://trianta.dev)
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- Cared for and updated several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
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- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running Linux to save time and effort. **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up quickly.
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- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
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BIN
about/resume.pdf
BIN
about/resume.pdf
Binary file not shown.
@ -10,30 +10,16 @@ B.S. in Computer Science (May 2024)
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Southern Illinois University Edwardsville
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SKILLS
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- Strong attention to detail and organizational skills.
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- Proficient in working with complex systems and processes.
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- Excellent communication and problem-solving skills.
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- Ability to work independently and as part of a team.
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- Basic computer software knowledge (e.g. Microsoft Office, Google
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Suite)
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- Participated in team projects as a team lead or contributor,
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assisting fellow students and team members with complex technical
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issues.
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- Organized and planned around schedules and due dates to manage
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multiple deadlines.
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- Utilized ability to work independently and collaborate as part of a
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team.
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EXPERIENCE
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System Administrator (September 2024 - Current)
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Gerold Moving
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- Demonstrated expertise in troubleshooting and resolving technical
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issues related to financial software and systems.
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- Implemented secure protocols to protect sensitive customer
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information and prevent unauthorized access.
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- Created detailed documentation for future reference, ensuring
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seamless operations and minimizing downtime.
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- Managing Windows-based systems and implementing desktop
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administration best practices.
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Help Desk Level 1 (May 2022 - July 2022)
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Vinali Staffing
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@ -44,16 +30,35 @@ Vinali Staffing
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and troubleshooting skills.
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- Clearly and effectively communicate information to others, providing
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them with the answers they needed.
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- Collaborated with team members to provide excellent customer service
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and resolve complex technical issues.
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- Collaborated with diverse groups including students, staff, and
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faculty.
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IT Help Desk (November 2017 - July 2021)
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Gerold Moving
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- Resolved issues related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.
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- Provided technical support, including malfunctioning software and
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networking issues.
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- Fixed problems related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.
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- Took apart and put together computer systems to identify and fix
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problems with individual parts or components.
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PROJECTS
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Server Management (May 2021 - Current)
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Personal Website
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- Cared for and updated several servers that use technologies such as
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Docker and Apache to make sure they run smoothly and securely.
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Managing a fleet of 3 servers, reducing downtime by an average of
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40%.
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- Scripts written in Bash that could automatically perform routine
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tasks on computers running Linux to save time and effort. Used
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logging tools to keep track of how the system was working, which
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helped me identify and solve any problems that came up quickly.
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- Found and fixed technical issues with my software, and created
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improvements to update and correct it for future use. Created and
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put online a website, using Jenkins to help manage the building
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process, and Docker to make sure everything works together properly.
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