resume: update resume to be more customer service oriented

2024-10-23 00:55:24 -05:00 · 2024-10-23 00:55:24 -05:00 · d508b15041
commit d508b15041
parent c3082a027b
5 changed files with 78 additions and 71 deletions
--- a/about/resume.docx
+++ b/about/resume.docx
--- a/about/resume.html
+++ b/about/resume.html
@ -23,9 +23,6 @@
    .display.math{display: block; text-align: center; margin: 0.5rem auto;}
  </style>
  <link rel="stylesheet" href="resume.css" />
  <!--[if lt IE 9]>
    <script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
  <![endif]-->
 </head>
 <body>
 <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -43,29 +40,16 @@ skills, with a strong ability to work under pressure.</h6>
 2024)</h3>
 <h4 id="southern-illinois-university-edwardsville">Southern Illinois
 University Edwardsville</h4>
 <h2 id="skills">SKILLS</h2>
 <ul>
-<li>Strong attention to detail and organizational skills.</li>
+<li>Participated in team projects as a team lead or contributor,
-<li>Proficient in working with complex systems and processes.</li>
+assisting fellow students and team members with complex technical
-<li>Excellent communication and problem-solving skills.</li>
+issues.</li>
-<li>Ability to work independently and as part of a team.</li>
+<li>Organized and planned around schedules and due dates to manage
-<li>Basic computer software knowledge (e.g. Microsoft Office, Google
+multiple deadlines.</li>
-Suite)</li>
+<li>Utilized ability to work independently and collaborate as part of a
 team.</li>
 </ul>
 <h2 id="experience">EXPERIENCE</h2>
 <h3 id="system-administrator-september-2024---current">System
 Administrator (September 2024 - Current)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
 <li>Demonstrated expertise in troubleshooting and resolving technical
 issues related to financial software and systems.</li>
 <li>Implemented secure protocols to protect sensitive customer
 information and prevent unauthorized access.</li>
 <li>Created detailed documentation for future reference, ensuring
 seamless operations and minimizing downtime.</li>
 <li>Managing Windows-based systems and implementing desktop
 administration best practices.</li>
 </ul>
 <h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
 2022 - July 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
@ -76,19 +60,40 @@ timely manner.</li>
 and troubleshooting skills.</li>
 <li>Clearly and effectively communicate information to others, providing
 them with the answers they needed.</li>
-<li>Collaborated with team members to provide excellent customer service
+<li>Collaborated with diverse groups including students, staff, and
-and resolve complex technical issues.</li>
+faculty.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>
-<h4 id="gerold-moving-1">Gerold Moving</h4>
+<h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
 <li>Resolved issues related to computers running the Windows operating
 system, as well as with Microsoft Office 365 software and services.</li>
 <li>Provided technical support, including malfunctioning software and
 networking issues.</li>
 <li>Fixed problems related to computers running the Windows operating
 system, as well as with Microsoft Office 365 software and services.</li>
 <li>Took apart and put together computer systems to identify and fix
 problems with individual parts or components.</li>
 </ul>
 <h2 id="projects">PROJECTS</h2>
 <h3 id="server-management-may-2021---current">Server Management (May
 2021 - Current)</h3>
 <h4 id="personal-website"><a href="https://trianta.dev">Personal
 Website</a></h4>
 <ul>
 <li>Cared for and updated several servers that use technologies such as
 <strong>Docker</strong> and <strong>Apache</strong> to make sure they
 run smoothly and securely. Managing a fleet of 3 servers, reducing
 downtime by an average of 40%.</li>
 <li>Scripts written in <strong>Bash</strong> that could
 <strong>automatically perform routine tasks</strong> on computers
 running Linux to save time and effort. <strong>Used logging
 tools</strong> to keep track of how the system was working, which helped
 me identify and solve any problems that came up quickly.</li>
 <li>Found and fixed technical issues with my software, and created
 improvements to update and correct it for future use. Created and put
 online a website, using <strong>Jenkins</strong> to help manage the
 building process, and Docker to make sure everything works together
 properly.</li>
 </ul>
 </body>
 </html>
--- a/about/resume.md
+++ b/about/resume.md
@ -11,37 +11,34 @@ EDUCATION
 ### B.S. in Computer Science (May 2024)
 #### Southern Illinois University Edwardsville
-
+- Participated in team projects as a team lead or contributor, assisting fellow students and team members with complex technical issues.
-SKILLS
+- Organized and planned around schedules and due dates to manage multiple deadlines.
------
+- Utilized ability to work independently and collaborate as part of a team.
 - Strong attention to detail and organizational skills.
 - Proficient in working with complex systems and processes.
 - Excellent communication and problem-solving skills.
 - Ability to work independently and as part of a team.
 - Basic computer software knowledge (e.g. Microsoft Office, Google Suite)
 EXPERIENCE
 ---------
 ### System Administrator (September 2024 - Current)
 #### Gerold Moving
 - Demonstrated expertise in troubleshooting and resolving technical issues related to financial software and systems.
 - Implemented secure protocols to protect sensitive customer information and prevent unauthorized access.
 - Created detailed documentation for future reference, ensuring seamless operations and minimizing downtime.
 - Managing Windows-based systems and implementing desktop administration best practices. 
 ### Help Desk Level 1 (May 2022 - July 2022)
 #### Vinali Staffing
 - Managed a high volume of customer queries and resolved issues in a timely manner.
 - Responded to and resolved technical issues with strong analytical and troubleshooting skills.
 - Clearly and effectively communicate information to others, providing them with the answers they needed. 
- Collaborated with team members to provide excellent customer service and resolve complex technical issues.
+- Collaborated with diverse groups including students, staff, and faculty.
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
 - Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
 - Provided technical support, including malfunctioning software and networking issues.
 - Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
 - Took apart and put together computer systems to identify and fix problems with individual parts or components.
 PROJECTS
 --------
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
 - Cared for and updated several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
 - Scripts written in **Bash** that could **automatically perform routine tasks** on computers running Linux to save time and effort. **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up quickly.
 - Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
--- a/about/resume.pdf
+++ b/about/resume.pdf
--- a/about/resume.txt
+++ b/about/resume.txt
@ -10,30 +10,16 @@ B.S. in Computer Science (May 2024)
 Southern Illinois University Edwardsville
-SKILLS
+-   Participated in team projects as a team lead or contributor,
-
+    assisting fellow students and team members with complex technical
-   Strong attention to detail and organizational skills.
+    issues.
-   Proficient in working with complex systems and processes.
+-   Organized and planned around schedules and due dates to manage
-   Excellent communication and problem-solving skills.
+    multiple deadlines.
-   Ability to work independently and as part of a team.
+-   Utilized ability to work independently and collaborate as part of a
-   Basic computer software knowledge (e.g. Microsoft Office, Google
+    team.
    Suite)
 EXPERIENCE
 System Administrator (September 2024 - Current)
 Gerold Moving
 -   Demonstrated expertise in troubleshooting and resolving technical
    issues related to financial software and systems.
 -   Implemented secure protocols to protect sensitive customer
    information and prevent unauthorized access.
 -   Created detailed documentation for future reference, ensuring
    seamless operations and minimizing downtime.
 -   Managing Windows-based systems and implementing desktop
    administration best practices.
 Help Desk Level 1 (May 2022 - July 2022)
 Vinali Staffing
@ -44,16 +30,35 @@ Vinali Staffing
    and troubleshooting skills.
 -   Clearly and effectively communicate information to others, providing
    them with the answers they needed.
-   Collaborated with team members to provide excellent customer service
+-   Collaborated with diverse groups including students, staff, and
-    and resolve complex technical issues.
+    faculty.
 IT Help Desk (November 2017 - July 2021)
 Gerold Moving
 -   Resolved issues related to computers running the Windows operating
    system, as well as with Microsoft Office 365 software and services.
 -   Provided technical support, including malfunctioning software and
    networking issues.
 -   Fixed problems related to computers running the Windows operating
    system, as well as with Microsoft Office 365 software and services.
 -   Took apart and put together computer systems to identify and fix
    problems with individual parts or components.
 PROJECTS
 Server Management (May 2021 - Current)
 Personal Website
 -   Cared for and updated several servers that use technologies such as
    Docker and Apache to make sure they run smoothly and securely.
    Managing a fleet of 3 servers, reducing downtime by an average of
    40%.
 -   Scripts written in Bash that could automatically perform routine
    tasks on computers running Linux to save time and effort. Used
    logging tools to keep track of how the system was working, which
    helped me identify and solve any problems that came up quickly.
 -   Found and fixed technical issues with my software, and created
    improvements to update and correct it for future use. Created and
    put online a website, using Jenkins to help manage the building
    process, and Docker to make sure everything works together properly.