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@ -110,18 +110,6 @@ container built from a Dockerfile.</li>
<li>Utilized Git to manage and track changes within the project, along <li>Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.</li> with the issues feature of Gitea to plan for future ideas.</li>
</ul> </ul>
<h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a
href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
<ul>
<li>Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.</li>
<li>Utilizes <strong>object-oriented programming</strong> principles to
design and implement a modular architecture.</li>
<li>Easily built and used on any computer system, thanks to the use of
<code>CMake</code> which makes compilation simple and
straightforward.</li>
</ul>
<h2 id="experience">EXPERIENCE</h2> <h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System <h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3> Administrator (September 2024 - Current)</h3>
@ -138,43 +126,6 @@ Word and Excel, to help improve productivity and efficiency.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems <li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li> related to software applications and network connectivity.</li>
</ul> </ul>
<h3 id="help-desk-may-2022---july-2022">Help Desk (May 2022 - July
2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.</li>
<li>Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while increasing
the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
</ul>
<h3 id="mover-november-2017---july-2021">Mover (November 2017 - July
2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Moved heavy furniture and boxes from one location to another, often
working in physically demanding conditions and adapting to changing
situations.</li>
<li>Worked as part of a team to complete moves efficiently,
communicating effectively with colleagues to coordinate tasks and meet
deadlines.</li>
<li>Handled fragile or sensitive items with care, taking extra
precautions to prevent damage and ensuring that they arrived at the new
location in good condition.</li>
<li>Provided excellent customer service by listening to clients’
concerns, addressing their issues promptly and professionally, and
resolving problems in a fair and courteous manner.</li>
<li>Experience setting up or installing electronic equipment, including
TVs, computers, and other devices.</li>
</ul>
<h2 id="other-skills">OTHER SKILLS</h2> <h2 id="other-skills">OTHER SKILLS</h2>
<ul> <ul>
<li>Eagle Scout, Software Development, Server Management</li> <li>Eagle Scout, Software Development, Server Management</li>

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@ -49,13 +49,6 @@ PROJECTS
- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile. - Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas. - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
EXPERIENCE EXPERIENCE
---------- ----------
### System Administrator (September 2024 - Current) ### System Administrator (September 2024 - Current)
@ -66,23 +59,6 @@ EXPERIENCE
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency. - Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
### Help Desk (May 2022 - July 2022)
#### Vinali Staffing
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
### Mover (November 2017 - July 2021)
#### Gerold Moving
- Moved heavy furniture and boxes from one location to another, often working in physically demanding conditions and adapting to changing situations.
- Worked as part of a team to complete moves efficiently, communicating effectively with colleagues to coordinate tasks and meet deadlines.
- Handled fragile or sensitive items with care, taking extra precautions to prevent damage and ensuring that they arrived at the new location in good condition.
- Provided excellent customer service by listening to clients' concerns, addressing their issues promptly and professionally, and resolving problems in a fair and courteous manner.
- Experience setting up or installing electronic equipment, including TVs, computers, and other devices.
OTHER SKILLS OTHER SKILLS
-------- --------
- Eagle Scout, Software Development, Server Management - Eagle Scout, Software Development, Server Management

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@ -69,17 +69,6 @@ lab.trianta.dev/Trianta/trianta.dev
- Utilized Git to manage and track changes within the project, along - Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas. with the issues feature of Gitea to plan for future ideas.
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
EXPERIENCE EXPERIENCE
System Administrator (September 2024 - Current) System Administrator (September 2024 - Current)
@ -97,43 +86,6 @@ Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems - Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity. related to software applications and network connectivity.
Help Desk (May 2022 - July 2022)
Vinali Staffing
- Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.
- Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while
increasing the rate of issues fixed, exceeding expectations of an
average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
Mover (November 2017 - July 2021)
Gerold Moving
- Moved heavy furniture and boxes from one location to another, often
working in physically demanding conditions and adapting to changing
situations.
- Worked as part of a team to complete moves efficiently,
communicating effectively with colleagues to coordinate tasks and
meet deadlines.
- Handled fragile or sensitive items with care, taking extra
precautions to prevent damage and ensuring that they arrived at the
new location in good condition.
- Provided excellent customer service by listening to clients’
concerns, addressing their issues promptly and professionally, and
resolving problems in a fair and courteous manner.
- Experience setting up or installing electronic equipment, including
TVs, computers, and other devices.
OTHER SKILLS OTHER SKILLS
- Eagle Scout, Software Development, Server Management - Eagle Scout, Software Development, Server Management