Trianta/about/resume.md

Gregory Crawford

[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]

EXPERIENCE

System Administrator (September 2024 - Current)

Gerold Moving

• Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
• Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
• Resolve issues with Microsoft Windows and Office 365 software and services.

Help Desk Level 1 (May 2022 - July 2022)

Vinali Staffing

• Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
• Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications.
• Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
• Reduced the average response time from 16 minutes to under 5 minutes.

SKILLS

• Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript

• Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox

• Operating Systems: Windows, Linux, Ubuntu, Debian, Arch

PROJECTS

Server Management (May 2021 - Current)

Personal Website

• Caring for and updating several servers that use technologies such as Docker and Apache to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%.
• Scripts written in Bash that could automatically perform routine tasks on computers running the Linux operating system.
• Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
• Created and put online a website, using Jenkins and Dockerfiles to manage the building pipelines and deployment.

Open-Source Contributions

Github Profile

• Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
• Collaborated on the launch of new project features, integrating user feedback into design iterations.
• Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
• Thoroughly tested software features in an isolated environment before releasing it into wider use.
• Worked together with the main coding team to make sure the project meets all of the code quality standards.

snakeplusplus

lab.trianta.dev/Trianta/snakeplusplus

• Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
• Utilizes object-oriented programming principles to design and implement a modular architecture.
• Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.

EDUCATION

Bachelor of Science in Computer Science (Completed: May 2024)

Southern Illinois University Edwardsville