95 lines
4.0 KiB
HTML
95 lines
4.0 KiB
HTML
<!DOCTYPE html>
|
||
<html xmlns="http://www.w3.org/1999/xhtml" lang="" xml:lang="">
|
||
<head>
|
||
<meta charset="utf-8" />
|
||
<meta name="generator" content="pandoc" />
|
||
<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" />
|
||
<title>resume</title>
|
||
<style>
|
||
code{white-space: pre-wrap;}
|
||
span.smallcaps{font-variant: small-caps;}
|
||
div.columns{display: flex; gap: min(4vw, 1.5em);}
|
||
div.column{flex: auto; overflow-x: auto;}
|
||
div.hanging-indent{margin-left: 1.5em; text-indent: -1.5em;}
|
||
/* The extra [class] is a hack that increases specificity enough to
|
||
override a similar rule in reveal.js */
|
||
ul.task-list[class]{list-style: none;}
|
||
ul.task-list li input[type="checkbox"] {
|
||
font-size: inherit;
|
||
width: 0.8em;
|
||
margin: 0 0.8em 0.2em -1.6em;
|
||
vertical-align: middle;
|
||
}
|
||
.display.math{display: block; text-align: center; margin: 0.5rem auto;}
|
||
</style>
|
||
<link rel="stylesheet" href="resume.css" />
|
||
<!--[if lt IE 9]>
|
||
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
|
||
<![endif]-->
|
||
</head>
|
||
<body>
|
||
<h1 id="gregory-crawford">Gregory Crawford</h1>
|
||
<h6
|
||
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
|
||
<a href="https://trianta.dev">trianta.dev</a> ] . [
|
||
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
|
||
<h6
|
||
id="highly-motivated-and-detail-oriented-worker-with-previous-experience-in-customer-facing-roles.-excellent-communication-and-problem-solving-skills-with-a-strong-ability-to-work-under-pressure.">Highly
|
||
motivated and detail-oriented worker with previous experience in
|
||
customer-facing roles. Excellent communication and problem-solving
|
||
skills, with a strong ability to work under pressure.</h6>
|
||
<h2 id="education">EDUCATION</h2>
|
||
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
|
||
2024)</h3>
|
||
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
|
||
University Edwardsville</h4>
|
||
<h2 id="skills">SKILLS</h2>
|
||
<ul>
|
||
<li>Strong attention to detail and organizational skills.</li>
|
||
<li>Proficient in working with complex systems and processes.</li>
|
||
<li>Excellent communication and problem-solving skills.</li>
|
||
<li>Ability to work independently and as part of a team.</li>
|
||
<li>Basic computer software knowledge (e.g. Microsoft Office, Google
|
||
Suite)</li>
|
||
</ul>
|
||
<h2 id="experience">EXPERIENCE</h2>
|
||
<h3 id="system-administrator-september-2024---current">System
|
||
Administrator (September 2024 - Current)</h3>
|
||
<h4 id="gerold-moving">Gerold Moving</h4>
|
||
<ul>
|
||
<li>Demonstrated expertise in troubleshooting and resolving technical
|
||
issues related to financial software and systems.</li>
|
||
<li>Implemented secure protocols to protect sensitive customer
|
||
information and prevent unauthorized access.</li>
|
||
<li>Created detailed documentation for future reference, ensuring
|
||
seamless operations and minimizing downtime.</li>
|
||
<li>Managing Windows-based systems and implementing desktop
|
||
administration best practices.</li>
|
||
</ul>
|
||
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
|
||
2022 - July 2022)</h3>
|
||
<h4 id="vinali-staffing">Vinali Staffing</h4>
|
||
<ul>
|
||
<li>Managed a high volume of customer queries and resolved issues in a
|
||
timely manner.</li>
|
||
<li>Responded to and resolved technical issues with strong analytical
|
||
and troubleshooting skills.</li>
|
||
<li>Clearly and effectively communicate information to others, providing
|
||
them with the answers they needed.</li>
|
||
<li>Collaborated with team members to provide excellent customer service
|
||
and resolve complex technical issues.</li>
|
||
</ul>
|
||
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
|
||
2017 - July 2021)</h3>
|
||
<h4 id="gerold-moving-1">Gerold Moving</h4>
|
||
<ul>
|
||
<li>Provided technical support, including malfunctioning software and
|
||
networking issues.</li>
|
||
<li>Fixed problems related to computers running the Windows operating
|
||
system, as well as with Microsoft Office 365 software and services.</li>
|
||
<li>Took apart and put together computer systems to identify and fix
|
||
problems with individual parts or components.</li>
|
||
</ul>
|
||
</body>
|
||
</html>
|