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2016-12-08 16:32:32 -06:00
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</head>
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<body>
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2024-07-28 21:19:02 -05:00
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<h1 id="gregory-crawford">Gregory Crawford</h1>
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2024-07-29 01:17:36 -05:00
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<h6
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2024-10-07 20:12:23 -05:00
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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2024-07-29 01:17:36 -05:00
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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2024-10-15 01:41:23 -05:00
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<h6
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id="highly-motivated-and-detail-oriented-worker-with-previous-experience-in-customer-facing-roles.-excellent-communication-and-problem-solving-skills-with-a-strong-ability-to-work-under-pressure.">Highly
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motivated and detail-oriented worker with previous experience in
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customer-facing roles. Excellent communication and problem-solving
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skills, with a strong ability to work under pressure.</h6>
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<h2 id="education">EDUCATION</h2>
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<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
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2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<h2 id="skills">SKILLS</h2>
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<ul>
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<li>Strong attention to detail and organizational skills.</li>
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<li>Proficient in working with complex systems and processes.</li>
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<li>Excellent communication and problem-solving skills.</li>
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<li>Ability to work independently and as part of a team.</li>
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<li>Basic computer software knowledge (e.g. Microsoft Office, Google
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Suite)</li>
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</ul>
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2024-10-09 16:19:38 -05:00
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Demonstrated expertise in troubleshooting and resolving technical
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issues related to financial software and systems.</li>
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<li>Implemented secure protocols to protect sensitive customer
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information and prevent unauthorized access.</li>
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<li>Created detailed documentation for future reference, ensuring
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seamless operations and minimizing downtime.</li>
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<li>Managing Windows-based systems and implementing desktop
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administration best practices.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Managed a high volume of customer queries and resolved issues in a
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timely manner.</li>
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<li>Responded to and resolved technical issues with strong analytical
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and troubleshooting skills.</li>
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<li>Clearly and effectively communicate information to others, providing
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them with the answers they needed.</li>
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<li>Collaborated with team members to provide excellent customer service
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and resolve complex technical issues.</li>
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</ul>
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Provided technical support, including malfunctioning software and
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networking issues.</li>
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<li>Fixed problems related to computers running the Windows operating
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system, as well as with Microsoft Office 365 software and services.</li>
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<li>Took apart and put together computer systems to identify and fix
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problems with individual parts or components.</li>
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</ul>
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2016-12-08 16:32:32 -06:00
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</body>
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</html>
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