28 Commits

Author SHA1 Message Date
Trianta
0e78c26275 sysadmin: reduce to single page 2024-12-10 17:42:43 -06:00
Trianta
1d9e131dc3 Merge branch 'main' into sysadmin 2024-12-10 17:41:01 -06:00
Trianta
a72a0a1418 core: add efficiency savings point 2024-12-07 17:06:31 -06:00
Trianta
47b8276617 core: change skills to awards 2024-12-07 16:27:37 -06:00
Trianta
77750c633e main: better organization to fit resume 2024-11-25 13:44:36 -06:00
Trianta
fb99b5191d main: don't forget to make 2024-11-24 17:55:24 -06:00
Trianta
7103a0f7b7 main: remove level from help desk experience 2024-11-24 17:54:43 -06:00
Trianta
e9b8d90782 main: rearrange resume and update bullets from branch 2024-11-24 17:51:05 -06:00
Trianta
e0c46264c1 resume: combine into a single main resume 2024-11-11 01:03:20 -06:00
Trianta
af51737e1f Merge branch 'sre' 2024-11-11 00:31:27 -06:00
c21be2c355 resume: increase verbosity on resume 2024-10-22 14:46:22 -05:00
2342785beb resume: increase length 1/2 2024-10-18 12:13:48 -05:00
Trianta
0c0d186aff resume: fix missing period 2024-10-10 16:51:22 -05:00
Trianta
09c73217bc resume: update education section 2024-10-09 18:59:00 -05:00
Trianta
2dc12d9708 resume: update generated docx 2024-10-09 16:22:37 -05:00
Trianta
aabf0dc57a resume: update generated files 2024-10-09 16:19:38 -05:00
Trianta
bd54c5bd02 resume: update reference document to match css 2024-10-09 16:19:10 -05:00
Trianta
8de7ceb811 resume: reintroduce page break 2024-10-09 16:13:57 -05:00
Trianta
bec44b75ff resume: remove color down to black/white and improve font 2024-10-09 16:12:12 -05:00
Trianta
1806736bbb resume: move experience above projects 2024-10-09 16:11:36 -05:00
Trianta
2213cb8da7 resume: update generated files 2024-10-07 20:12:23 -05:00
Trianta
d008c250d5 resume: update with current section setup 2024-10-07 19:50:04 -05:00
Trianta
7ec31c8fdd resume: update reference document 2024-10-07 19:35:23 -05:00
Trianta
d92f45765a resume: rename home lab section 2024-09-12 20:28:11 -05:00
Trianta
46405f5904 resume: keep degree description to one line 2024-09-12 20:24:57 -05:00
Trianta
c0a0aa8701 resume: update resume for accuracy 2024-09-12 20:23:39 -05:00
Trianta
232fe6b5ba resume: forgot to run make 2024-09-03 15:24:31 -05:00
Trianta
03bf431bfb experience: fix actual start date 2024-09-02 04:54:47 -05:00
5 changed files with 158 additions and 274 deletions
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@@ -23,9 +23,6 @@
.display.math{display: block; text-align: center; margin: 0.5rem auto;} .display.math{display: block; text-align: center; margin: 0.5rem auto;}
</style> </style>
<link rel="stylesheet" href="resume.css" /> <link rel="stylesheet" href="resume.css" />
<!--[if lt IE 9]>
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
<![endif]-->
</head> </head>
<body> <body>
<h1 id="gregory-crawford">Gregory Crawford</h1> <h1 id="gregory-crawford">Gregory Crawford</h1>
@@ -33,133 +30,76 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [ <a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6> gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h2 id="education">EDUCATION</h2> <h2 id="education">Education</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May <h3
2024)</h3> id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
of Science in Computer Science (Completed: May 2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois <h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4> University Edwardsville</h4>
<ul> <ul>
<li>Developed proficiency in programming languages such as <li><strong>GPA:</strong> 3.15</li>
<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and <li>Participated in team projects as a <strong>team lead</strong> or
<strong>JavaScript</strong>.</li> contributor to develop leadership and collaboration skills, such as
<li>Took up the role of <strong>Team Lead</strong> on multiple projects communicating effectively with team members, managing project timelines
across multiple courses to meet project deadlines.</li> and resources, and making informed decisions.</li>
<li>Coordinated the use of <strong>Git</strong> among team members to <li>Had hands-on experience with development tools and technologies like
ensure all changes were tracked, reviewed, and properly integrated into <strong>Git</strong> , <strong>Jenkins</strong> , and
the main codebase</li> <strong>Docker</strong> to automate testing, deployment, and monitoring
<li>Collaborated with team members to <strong>set project goals and of software applications. Successfully implemented a continuous
priorities</strong>.</li> integration pipeline that reduced build times by 75%.</li>
<li>Mentored junior team members to improve their coding skills and
knowledge.</li>
</ul> </ul>
<h2 id="skills">SKILLS</h2> <h2 id="projects">Projects</h2>
<ul>
<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
JavaScript, HTML, CSS</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL,
MariaDB, VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li>
</ul>
<h2 id="projects">PROJECTS</h2>
<h3 id="server-management-may-2021---current">Server Management (May <h3 id="server-management-may-2021---current">Server Management (May
2021 - Current)</h3> 2021 - Current)</h3>
<h4 id="personal-website"><a href="https://trianta.dev">Personal <h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4> Website</a></h4>
<ul> <ul>
<li>Caring for and updating several servers that use technologies such <li>Managing a fleet of three servers using <strong>Docker</strong> for
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they deploying services and <strong>Apache</strong> for domain and subdomain
run smoothly and securely.</li> routing.</li>
<li>Scripts written in <strong>Bash</strong> that could <li>Wrote scripts in <strong>Bash</strong> to automatically perform
<strong>automatically perform routine tasks</strong> on computers routine tasks such as backups on <strong>Debian Linux</strong>
running the Linux operating system, to save time and effort.</li> servers.</li>
<li><strong>Used logging tools</strong> to keep track of how the system <li>Manage the network infrastructure to allow for local management of
was working, which helped me identify and solve any problems that came DNS as well as simplified access through private domain addresses for
up more quickly.</li> accessing the servers.</li>
<li>Found and fixed technical issues with my software, and created <li>Servers are accessed using <strong>SSH</strong> and secured by only
improvements to update and correct it for future use.</li> allowing private key encrypted logins.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> to
help manage the building process, and Docker to make sure everything
works together properly.</li>
</ul> </ul>
<h3 id="open-source-contributions">Open-Source Contributions</h3> <h2 id="experience">Experience</h2>
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
Profile</a></h4>
<ul>
<li>Pull Requests: [ <a
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
]</li>
<li>Collaborated on the launch of new project features, integrating user
feedback into design iterations.</li>
<li>Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully accepted
and added to the system due to new user demand.</li>
<li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li>
<li>Implented three new features consisting of 114 additional lines of
C++.</li>
<li>Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.</li>
</ul>
<h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a
href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
<ul>
<li>Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.</li>
<li>Utilizes <strong>object-oriented programming</strong> principles to
design and implement a modular architecture.</li>
<li>Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.</li>
</ul>
<div style="page-break-after: always">
</div>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>I created, designed, and am still hosting my personal website at
<code>trianta.dev</code>.</li>
<li>Showcases some of the open-source projects Ive developed using
programming languages like JavaScript and Typescript.</li>
<li>The design and layout of the site were organized and implemented
using the HTML and CSS languages.</li>
<li>Utilized a version control system called Git to manage and track
changes in my projects.</li>
</ul>
<h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System <h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3> Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4> <h4 id="gerold-moving">Gerold Moving</h4>
<ul> <ul>
<li>Assisted employees in transitioning to modern security <li>Digitized old systems to new faster methods that allowed the
practices.</li> employee to spend less time per document, increasing productivity by
<li>Implemented a secure password solution for improved security 30%.</li>
measures.</li> <li>Designed efficient methods for managing internal tools, improving
<li>Created internal documentation for future recurring issues.</li> manageability and reducing the annual operating cost by over
<li>Managing Windows-based systems and implementing desktop $1,000.</li>
administration best practices.</li> <li>Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
</ul> </ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May <h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
2022 - July 2022)</h3> 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4> <h4 id="vinali-staffing">Vinali Staffing</h4>
<ul> <ul>
<li>Responded to and resolved a high volume of technical issues with <li>Handled technical support requests from users via phone, email, or
strong analytical and troubleshooting skills.</li> chat, using skills like communication and problem-solving to resolve
<li>Clearly and effectively communicate information to others, providing issues. Resolved an average of 82% of all technical issues on first
them with the answers they needed.</li> contact.</li>
<li>Escalated complex technical issues, resulting in timely resolution <li>Responded to issues related to hardware, software, and networking
and improved user satisfaction.</li> problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just <li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years to one month by minimizing call time and post-call time while increasing
reach.</li> the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
</ul> </ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3> 2017 - July 2021)</h3>
@@ -167,10 +107,23 @@ reach.</li>
<ul> <ul>
<li>Provided technical support, including malfunctioning software and <li>Provided technical support, including malfunctioning software and
networking issues.</li> networking issues.</li>
<li>Fixed problems related to computers running the Windows operating <li>Fixed issues regarding computers running Microsoft Windows, as well
system, as well as with Microsoft Office 365 software and services.</li> as with Microsoft Office 365 software and services.</li>
<li>Took apart and put together computer systems to identify and fix <li>Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.</li> problems with individual parts or components.</li>
</ul> </ul>
<h2 id="awards">Awards</h2>
<h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
2019)</h3>
<ul>
<li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
America.</li>
<li>Served for over a year as the Senior Patrol Leader of approximately
16 Boy Scouts, organizing, coordinating, and leading the troop during
this time to reach their goals for the next rank.</li>
<li>Demonstrated self-discipline and responsibility by managing time and
resources effectively, completing service projects and achieving rank
goals.</li>
</ul>
</body> </body>
</html> </html>
+29 -62
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@@ -4,86 +4,53 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EDUCATION Education
--------- ---------
### B.S. in Computer Science (May 2024) ### Bachelor of Science in Computer Science (Completed: May 2024)
#### Southern Illinois University Edwardsville #### Southern Illinois University Edwardsville
- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**. - **GPA:** 3.15
- Took up the role of **Team Lead** on multiple projects across multiple courses to meet project deadlines. - Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase - Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
- Collaborated with team members to **set project goals and priorities**.
- Mentored junior team members to improve their coding skills and knowledge.
SKILLS Projects
------
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
PROJECTS
-------- --------
### Server Management (May 2021 - Current) ### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev) #### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. - Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort. - Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly. - Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. - Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
- Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
### Open-Source Contributions Experience
#### [Github Profile](https://github.com/Trimutex)
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of C++.
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
<div style="page-break-after: always"></div>
### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- I created, designed, and am still hosting my personal website at `trianta.dev`.
- Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track changes in my projects.
EXPERIENCE
--------- ---------
### System Administrator (September 2024 - Current) ### System Administrator (September 2024 - Current)
#### Gerold Moving #### Gerold Moving
- Assisted employees in transitioning to modern security practices. - Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Implemented a secure password solution for improved security measures. - Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
- Created internal documentation for future recurring issues. - Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop administration best practices. - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
### Help Desk Level 1 (May 2022 - July 2022) ### IT Help Desk (May 2022 - July 2022)
#### Vinali Staffing #### Vinali Staffing
- Responded to and resolved a high volume of technical issues with strong analytical and troubleshooting skills. - Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Clearly and effectively communicate information to others, providing them with the answers they needed. - Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. - Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. - Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
### IT Help Desk (November 2017 - July 2021) ### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving #### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues. - Provided technical support, including malfunctioning software and networking issues.
- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services. - Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix problems with individual parts or components. - Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
Awards
--------
### Eagle Scout (Completed: June 2019)
- Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.
BIN
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+61 -97
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@@ -2,121 +2,72 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EDUCATION Education
B.S. in Computer Science (May 2024) Bachelor of Science in Computer Science (Completed: May 2024)
Southern Illinois University Edwardsville Southern Illinois University Edwardsville
- Developed proficiency in programming languages such as C, C++, - GPA: 3.15
Python, and JavaScript. - Participated in team projects as a team lead or contributor to
- Took up the role of Team Lead on multiple projects across multiple develop leadership and collaboration skills, such as communicating
courses to meet project deadlines. effectively with team members, managing project timelines and
- Coordinated the use of Git among team members to ensure all changes resources, and making informed decisions.
were tracked, reviewed, and properly integrated into the main - Had hands-on experience with development tools and technologies like
codebase Git , Jenkins , and Docker to automate testing, deployment, and
- Collaborated with team members to set project goals and priorities. monitoring of software applications. Successfully implemented a
- Mentored junior team members to improve their coding skills and continuous integration pipeline that reduced build times by 75%.
knowledge.
SKILLS Projects
- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
PROJECTS
Server Management (May 2021 - Current) Server Management (May 2021 - Current)
Personal Website Personal Website
- Caring for and updating several servers that use technologies such - Managing a fleet of three servers using Docker for deploying
as Docker and Apache to make sure they run smoothly and securely. services and Apache for domain and subdomain routing.
- Scripts written in Bash that could automatically perform routine - Wrote scripts in Bash to automatically perform routine tasks such as
tasks on computers running the Linux operating system, to save time backups on Debian Linux servers.
and effort. - Manage the network infrastructure to allow for local management of
- Used logging tools to keep track of how the system was working, DNS as well as simplified access through private domain addresses
which helped me identify and solve any problems that came up more for accessing the servers.
quickly. - Servers are accessed using SSH and secured by only allowing private
- Found and fixed technical issues with my software, and created key encrypted logins.
improvements to update and correct it for future use.
- Created and put online a website, using Jenkins to help manage the
building process, and Docker to make sure everything works together
properly.
Open-Source Contributions Experience
Github Profile
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
[ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user
feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over
a year by updating and recreating it, and it was successfully
accepted and added to the system due to new user demand.
- Thoroughly tested software features in an isolated environment
before releasing it into wider use.
- Implented three new features consisting of 114 additional lines of
C++.
- Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake that can be used by
anyone (open-source) using the programming languages C++ and SFML to
make it work properly.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- I created, designed, and am still hosting my personal website at
trianta.dev.
- Showcases some of the open-source projects Ive developed using
programming languages like JavaScript and Typescript.
- The design and layout of the site were organized and implemented
using the HTML and CSS languages.
- Utilized a version control system called Git to manage and track
changes in my projects.
EXPERIENCE
System Administrator (September 2024 - Current) System Administrator (September 2024 - Current)
Gerold Moving Gerold Moving
- Assisted employees in transitioning to modern security practices. - Digitized old systems to new faster methods that allowed the
- Implemented a secure password solution for improved security employee to spend less time per document, increasing productivity by
measures. 30%.
- Created internal documentation for future recurring issues. - Designed efficient methods for managing internal tools, improving
- Managing Windows-based systems and implementing desktop manageability and reducing the annual operating cost by over $1,000.
administration best practices. - Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
Help Desk Level 1 (May 2022 - July 2022) IT Help Desk (May 2022 - July 2022)
Vinali Staffing Vinali Staffing
- Responded to and resolved a high volume of technical issues with - Handled technical support requests from users via phone, email, or
strong analytical and troubleshooting skills. chat, using skills like communication and problem-solving to resolve
- Clearly and effectively communicate information to others, providing issues. Resolved an average of 82% of all technical issues on first
them with the answers they needed. contact.
- Escalated complex technical issues, resulting in timely resolution - Responded to issues related to hardware, software, and networking
and improved user satisfaction. problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just - Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years one month by minimizing call time and post-call time while
to reach. increasing the rate of issues fixed, exceeding expectations of an
average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
IT Help Desk (November 2017 - July 2021) IT Help Desk (November 2017 - July 2021)
@@ -124,7 +75,20 @@ Gerold Moving
- Provided technical support, including malfunctioning software and - Provided technical support, including malfunctioning software and
networking issues. networking issues.
- Fixed problems related to computers running the Windows operating - Fixed issues regarding computers running Microsoft Windows, as well
system, as well as with Microsoft Office 365 software and services. as with Microsoft Office 365 software and services.
- Took apart and put together computer systems to identify and fix - Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components. problems with individual parts or components.
Awards
Eagle Scout (Completed: June 2019)
- Achieved the rank of Eagle Scout as a member of Boy Scouts of
America.
- Served for over a year as the Senior Patrol Leader of approximately
16 Boy Scouts, organizing, coordinating, and leading the troop
during this time to reach their goals for the next rank.
- Demonstrated self-discipline and responsibility by managing time and
resources effectively, completing service projects and achieving
rank goals.