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@ -23,6 +23,9 @@
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 <body>
 <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -30,59 +33,60 @@
 id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
 <a href="https://trianta.dev">trianta.dev</a> ] . [
 gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
-<h2 id="education">Education</h2>
+<h2 id="education">EDUCATION</h2>
-<h3
+<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
-id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
+2024)</h3>
 of Science in Computer Science (Completed: May 2024)</h3>
 <h4 id="southern-illinois-university-edwardsville">Southern Illinois
 University Edwardsville</h4>
 <ul>
 <li><strong>GPA:</strong> 3.15</li>
 <li>Participated in team projects as a <strong>team lead</strong> or
 contributor to develop leadership and collaboration skills, such as
 communicating effectively with team members, managing project timelines
 and resources, and making informed decisions.</li>
 <li>Had hands-on experience with development tools and technologies like
 <strong>Git</strong> , <strong>Jenkins</strong> , and
 <strong>Docker</strong> to automate testing, deployment, and monitoring
 of software applications. Successfully implemented a continuous
 integration pipeline that reduced build times by 75%.</li>
 <li>Developed proficiency in programming languages such as
 <strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
 <strong>JavaScript</strong>.</li>
 <li>Took up the role of <strong>Team Lead</strong> on multiple projects
 across multiple courses to meet project deadlines.</li>
 <li>Coordinated the use of <strong>Git</strong> among team members to
 ensure all changes were tracked, reviewed, and properly integrated into
 the main codebase</li>
 <li>Collaborated with team members to <strong>set project goals and
 priorities</strong>.</li>
 <li>Mentored junior team members to improve their coding skills and
 knowledge.</li>
 </ul>
-<h2 id="skills">Skills</h2>
+<h2 id="skills">SKILLS</h2>
 <ul>
-<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
+<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
-TypeScript, JavaScript</p></li>
+JavaScript, HTML, CSS</p></li>
-<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
+<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL,
-VirtualBox</p></li>
+MariaDB, VirtualBox</p></li>
 <li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
 Debian, Arch</p></li>
 </ul>
-<h2 id="projects">Projects</h2>
+<h2 id="projects">PROJECTS</h2>
 <h3 id="server-management-may-2021---current">Server Management (May
 2021 - Current)</h3>
 <h4 id="personal-website"><a href="https://trianta.dev">Personal
 Website</a></h4>
 <ul>
-<li>Managing a fleet of three servers using <strong>Docker</strong> for
+<li>Caring for and updating several servers that use technologies such
-deploying services and <strong>Apache</strong> for domain and subdomain
+as <strong>Docker</strong> and <strong>Apache</strong> to make sure they
-routing.</li>
+run smoothly and securely.</li>
-<li>Wrote scripts in <strong>Bash</strong> to automatically perform
+<li>Scripts written in <strong>Bash</strong> that could
-routine tasks such as backups on <strong>Debian Linux</strong>
+<strong>automatically perform routine tasks</strong> on computers
-servers.</li>
+running the Linux operating system, to save time and effort.</li>
-<li>Manage the network infrastructure to allow for local management of
+<li><strong>Used logging tools</strong> to keep track of how the system
-DNS as well as simplified access through private domain addresses for
+was working, which helped me identify and solve any problems that came
-accessing the servers.</li>
+up more quickly.</li>
-<li>Servers are accessed using <strong>SSH</strong> and secured by only
+<li>Found and fixed technical issues with my software, and created
-allowing private key encrypted logins.</li>
+improvements to update and correct it for future use.</li>
 <li>Created and put online a website, using <strong>Jenkins</strong> to
 help manage the building process, and Docker to make sure everything
 works together properly.</li>
 </ul>
-<h3 id="open-source-contributions">Open Source Contributions</h3>
+<h3 id="open-source-contributions">Open-Source Contributions</h3>
 <h4 id="github-profile"><a href="https://github.com/Trimutex">Github
 Profile</a></h4>
 <ul>
-<li>Some Merged Pull Requests: [ <a
+<li>Pull Requests: [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
 ] . [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
@ -91,71 +95,71 @@ href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
 ]</li>
 <li>Collaborated on the launch of new project features, integrating user
 feedback into design iterations.</li>
-<li>Contributed 9 times to the Hyprland project which uses C++26,
+<li>Revived an old project request that had been stuck in limbo for over
-resulting in over 150 changed lines.</li>
+a year by updating and recreating it, and it was successfully accepted
 and added to the system due to new user demand.</li>
 <li>Thoroughly tested software features in an isolated environment
 before releasing it into wider use.</li>
-</ul>
+<li>Implented three new features consisting of 114 additional lines of
-<h3 id="trianta.dev">trianta.dev</h3>
+C++.</li>
-<h4 id="lab.trianta.devtriantatrianta.dev"><a
+<li>Worked together with the main coding team to make sure the project
-href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
+met all of the required guidelines and quality standards for writing
-<ul>
+code.</li>
 <li>Created, designed, and continuously host a personal website at
 <code>trianta.dev</code>, which showcases some of the completed projects
 that were developed using <strong>TypeScript</strong> and
 <strong>JavaScript</strong>.</li>
 <li>Automatically built and deployed using a combination of
 <strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
 container built from a Dockerfile.</li>
 <li>Utilized Git to manage and track changes within the project, along
 with the issues feature of Gitea to plan for future ideas.</li>
 </ul>
 <h3 id="snakeplusplus">snakeplusplus</h3>
 <h4 id="lab.trianta.devtriantasnakeplusplus"><a
 href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
 <ul>
-<li>Created a fast and efficient game of Snake using C++ with the SFML
+<li>Created a fast and efficient game of Snake that can be used by
-library to display the game.</li>
+anyone (open-source) using the programming languages C++ and SFML to
 make it work properly.</li>
 <li>Utilizes <strong>object-oriented programming</strong> principles to
 design and implement a modular architecture.</li>
 <li>Easily built and used on any computer system, thanks to the use of
-<code>CMake</code> which makes compilation simple and
+CMake which makes compilation simple and straightforward.</li>
 straightforward.</li>
 </ul>
-<h2 id="experience">Experience</h2>
+<div style="page-break-after: always">
 </div>
 <h3 id="trianta.dev">trianta.dev</h3>
 <h4 id="lab.trianta.devtriantatrianta.dev"><a
 href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
 <ul>
 <li>I created, designed, and am still hosting my personal website at
 <code>trianta.dev</code>.</li>
 <li>Showcases some of the open-source projects I’ve developed using
 programming languages like JavaScript and Typescript.</li>
 <li>The design and layout of the site were organized and implemented
 using the HTML and CSS languages.</li>
 <li>Utilized a version control system called Git to manage and track
 changes in my projects.</li>
 </ul>
 <h2 id="experience">EXPERIENCE</h2>
 <h3 id="system-administrator-september-2024---current">System
 Administrator (September 2024 - Current)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
-<li>Digitized old systems to new faster methods that allowed the
+<li>Assisted employees in transitioning to modern security
-employee to spend less time per document, increasing productivity by
+practices.</li>
-30%.</li>
+<li>Implemented a secure password solution for improved security
-<li>Designed efficient methods for managing internal tools, improving
+measures.</li>
-manageability and reducing the annual operating cost by over
+<li>Created internal documentation for future recurring issues.</li>
-$1,000.</li>
+<li>Managing Windows-based systems and implementing desktop
-<li>Organized a centralized knowledge base that collects information for
+administration best practices.</li>
 common technical issues, including step-by-step instructions and
 relevant screenshots, to facilitate easy access and understanding.</li>
 <li>Conducted troubleshooting processes to diagnose and resolve problems
 related to software applications and network connectivity.</li>
 </ul>
-<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
+<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
-2022)</h3>
+2022 - July 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
-<li>Handled technical support requests from users via phone, email, or
+<li>Responded to and resolved a high volume of technical issues with
-chat, using skills like communication and problem-solving to resolve
+strong analytical and troubleshooting skills.</li>
-issues. Resolved an average of 82% of all technical issues on first
+<li>Clearly and effectively communicate information to others, providing
-contact.</li>
+them with the answers they needed.</li>
-<li>Responded to issues related to hardware, software, and networking
+<li>Escalated complex technical issues, resulting in timely resolution
-problems using knowledge of systems and applications.</li>
+and improved user satisfaction.</li>
 <li>Achieved an exceptional level of performance and quality within just
-one month by minimizing call time and post-call time while increasing
+one month, exceeding expectations that it would take several years to
-the rate of issues fixed, exceeding expectations of an average time to
+reach.</li>
 reach it being nearly a year.</li>
 <li>Successfully maintained a 94% customer satisfaction rating
 throughout my tenure and reduced my average conclusion time from 16
 minutes to under 5 minutes.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>
@ -163,23 +167,10 @@ minutes to under 5 minutes.</li>
 <ul>
 <li>Provided technical support, including malfunctioning software and
 networking issues.</li>
-<li>Fixed issues regarding computers running Microsoft Windows, as well
+<li>Fixed problems related to computers running the Windows operating
-as with Microsoft Office 365 software and services.</li>
+system, as well as with Microsoft Office 365 software and services.</li>
-<li>Disassembled and reassembled computer systems to identify and fix
+<li>Took apart and put together computer systems to identify and fix
 problems with individual parts or components.</li>
 </ul>
 <h2 id="awards">Awards</h2>
 <h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
 2019)</h3>
 <ul>
 <li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
 America.</li>
 <li>Served for over a year as the Senior Patrol Leader of approximately
 16 Boy Scouts, organizing, coordinating, and leading the troop during
 this time to reach their goals for the next rank.</li>
 <li>Demonstrated self-discipline and responsibility by managing time and
 resources effectively, completing service projects and achieving rank
 goals.</li>
 </ul>
 </body>
 </html>
--- a/about/resume.md
+++ b/about/resume.md
@ -4,86 +4,86 @@ Gregory Crawford
 ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
-Education
+EDUCATION
 ---------
-### Bachelor of Science in Computer Science (Completed: May 2024)
+### B.S. in Computer Science (May 2024)
 #### Southern Illinois University Edwardsville
 - **GPA:** 3.15
 - Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
 - Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker**  to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
 - Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
 - Took up the role of **Team Lead** on multiple projects across multiple courses to meet project deadlines.
 - Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase
 - Collaborated with team members to **set project goals and priorities**.
 - Mentored junior team members to improve their coding skills and knowledge.
-Skills
+SKILLS
 ------
- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
+- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
+- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
 - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
-Projects
+PROJECTS
 --------
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
+- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely.
- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
+- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort.
- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
+- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly.
- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
+- Found and fixed technical issues with my software, and created improvements to update and correct it for future use.
 - Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly.
-### Open Source Contributions
+### Open-Source Contributions
 #### [Github Profile](https://github.com/Trimutex)
- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
+- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
 [ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
 [ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
 - Collaborated on the launch of new project features, integrating user feedback into design iterations. 
- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
+- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand.
 - Thoroughly tested software features in an isolated environment before releasing it into wider use.
-
+- Implented three new features consisting of 114 additional lines of C++.
-### trianta.dev
+- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
 #### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
 - Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
 - Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
 - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
 ### snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
+- Created a fast and efficient game of Snake that can be used by anyone (open-source) using the programming languages C++ and SFML to make it work properly.
 - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
+- Easily built and used on any computer system, thanks to the use of CMake which makes compilation simple and straightforward.
-Experience
+<div style="page-break-after: always"></div>
 ### trianta.dev
 #### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
 - I created, designed, and am still hosting my personal website at `trianta.dev`.
 - Showcases some of the open-source projects I've developed using programming languages like JavaScript and Typescript.
 - The design and layout of the site were organized and implemented using the HTML and CSS languages.
 - Utilized a version control system called Git to manage and track changes in my projects.
 EXPERIENCE
 ---------
 ### System Administrator (September 2024 - Current)
 #### Gerold Moving
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
+- Assisted employees in transitioning to modern security practices.
- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
+- Implemented a secure password solution for improved security measures.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
+- Created internal documentation for future recurring issues.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
+- Managing Windows-based systems and implementing desktop administration best practices. 
-### IT Help Desk (May 2022 - July 2022)
+### Help Desk Level 1 (May 2022 - July 2022)
 #### Vinali Staffing
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
+- Responded to and resolved a high volume of technical issues with strong analytical and troubleshooting skills.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. 
+- Clearly and effectively communicate information to others, providing them with the answers they needed. 
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
+- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
+- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach.
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
 - Provided technical support, including malfunctioning software and networking issues.
- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
+- Fixed problems related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
+- Took apart and put together computer systems to identify and fix problems with individual parts or components.
 Awards
 --------
 ### Eagle Scout (Completed: June 2019)
 - Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
 - Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
 - Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.
--- a/about/resume.pdf
+++ b/about/resume.pdf
--- a/about/resume.txt
+++ b/about/resume.txt
@ -2,118 +2,121 @@ Gregory Crawford
 [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
-Education
+EDUCATION
-Bachelor of Science in Computer Science (Completed: May 2024)
+B.S. in Computer Science (May 2024)
 Southern Illinois University Edwardsville
 -   GPA: 3.15
 -   Participated in team projects as a team lead or contributor to
    develop leadership and collaboration skills, such as communicating
    effectively with team members, managing project timelines and
    resources, and making informed decisions.
 -   Had hands-on experience with development tools and technologies like
    Git , Jenkins , and Docker to automate testing, deployment, and
    monitoring of software applications. Successfully implemented a
    continuous integration pipeline that reduced build times by 75%.
 -   Developed proficiency in programming languages such as C, C++,
    Python, and JavaScript.
 -   Took up the role of Team Lead on multiple projects across multiple
    courses to meet project deadlines.
 -   Coordinated the use of Git among team members to ensure all changes
    were tracked, reviewed, and properly integrated into the main
    codebase
 -   Collaborated with team members to set project goals and priorities.
 -   Mentored junior team members to improve their coding skills and
    knowledge.
-Skills
+SKILLS
-   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
+-   Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
-   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
+-   Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
 -   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
-Projects
+PROJECTS
 Server Management (May 2021 - Current)
 Personal Website
-   Managing a fleet of three servers using Docker for deploying
+-   Caring for and updating several servers that use technologies such
-    services and Apache for domain and subdomain routing.
+    as Docker and Apache to make sure they run smoothly and securely.
-   Wrote scripts in Bash to automatically perform routine tasks such as
+-   Scripts written in Bash that could automatically perform routine
-    backups on Debian Linux servers.
+    tasks on computers running the Linux operating system, to save time
-   Manage the network infrastructure to allow for local management of
+    and effort.
-    DNS as well as simplified access through private domain addresses
+-   Used logging tools to keep track of how the system was working,
-    for accessing the servers.
+    which helped me identify and solve any problems that came up more
-   Servers are accessed using SSH and secured by only allowing private
+    quickly.
-    key encrypted logins.
+-   Found and fixed technical issues with my software, and created
    improvements to update and correct it for future use.
 -   Created and put online a website, using Jenkins to help manage the
    building process, and Docker to make sure everything works together
    properly.
-Open Source Contributions
+Open-Source Contributions
 Github Profile
-   Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
+-   Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] .
-    hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
+    [ hyprwm/Hyprland#7633 ]
 -   Collaborated on the launch of new project features, integrating user
    feedback into design iterations.
-   Contributed 9 times to the Hyprland project which uses C++26,
+-   Revived an old project request that had been stuck in limbo for over
-    resulting in over 150 changed lines.
+    a year by updating and recreating it, and it was successfully
    accepted and added to the system due to new user demand.
 -   Thoroughly tested software features in an isolated environment
    before releasing it into wider use.
-
+-   Implented three new features consisting of 114 additional lines of
-trianta.dev
+    C++.
-
+-   Worked together with the main coding team to make sure the project
-lab.trianta.dev/Trianta/trianta.dev
+    met all of the required guidelines and quality standards for writing
-
+    code.
 -   Created, designed, and continuously host a personal website at
    trianta.dev, which showcases some of the completed projects that
    were developed using TypeScript and JavaScript.
 -   Automatically built and deployed using a combination of Jenkins
    pipelines and a Docker container built from a Dockerfile.
 -   Utilized Git to manage and track changes within the project, along
    with the issues feature of Gitea to plan for future ideas.
 snakeplusplus
 lab.trianta.dev/Trianta/snakeplusplus
-   Created a fast and efficient game of Snake using C++ with the SFML
+-   Created a fast and efficient game of Snake that can be used by
-    library to display the game.
+    anyone (open-source) using the programming languages C++ and SFML to
    make it work properly.
 -   Utilizes object-oriented programming principles to design and
    implement a modular architecture.
 -   Easily built and used on any computer system, thanks to the use of
    CMake which makes compilation simple and straightforward.
-Experience
+trianta.dev
 lab.trianta.dev/Trianta/trianta.dev
 -   I created, designed, and am still hosting my personal website at
    trianta.dev.
 -   Showcases some of the open-source projects I’ve developed using
    programming languages like JavaScript and Typescript.
 -   The design and layout of the site were organized and implemented
    using the HTML and CSS languages.
 -   Utilized a version control system called Git to manage and track
    changes in my projects.
 EXPERIENCE
 System Administrator (September 2024 - Current)
 Gerold Moving
-   Digitized old systems to new faster methods that allowed the
+-   Assisted employees in transitioning to modern security practices.
-    employee to spend less time per document, increasing productivity by
+-   Implemented a secure password solution for improved security
-    30%.
+    measures.
-   Designed efficient methods for managing internal tools, improving
+-   Created internal documentation for future recurring issues.
-    manageability and reducing the annual operating cost by over $1,000.
+-   Managing Windows-based systems and implementing desktop
-   Organized a centralized knowledge base that collects information for
+    administration best practices.
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications and network connectivity.
-IT Help Desk (May 2022 - July 2022)
+Help Desk Level 1 (May 2022 - July 2022)
 Vinali Staffing
-   Handled technical support requests from users via phone, email, or
+-   Responded to and resolved a high volume of technical issues with
-    chat, using skills like communication and problem-solving to resolve
+    strong analytical and troubleshooting skills.
-    issues. Resolved an average of 82% of all technical issues on first
+-   Clearly and effectively communicate information to others, providing
-    contact.
+    them with the answers they needed.
-   Responded to issues related to hardware, software, and networking
+-   Escalated complex technical issues, resulting in timely resolution
-    problems using knowledge of systems and applications.
+    and improved user satisfaction.
 -   Achieved an exceptional level of performance and quality within just
-    one month by minimizing call time and post-call time while
+    one month, exceeding expectations that it would take several years
-    increasing the rate of issues fixed, exceeding expectations of an
+    to reach.
    average time to reach it being nearly a year.
 -   Successfully maintained a 94% customer satisfaction rating
    throughout my tenure and reduced my average conclusion time from 16
    minutes to under 5 minutes.
 IT Help Desk (November 2017 - July 2021)
@ -121,20 +124,7 @@ Gerold Moving
 -   Provided technical support, including malfunctioning software and
    networking issues.
-   Fixed issues regarding computers running Microsoft Windows, as well
+-   Fixed problems related to computers running the Windows operating
-    as with Microsoft Office 365 software and services.
+    system, as well as with Microsoft Office 365 software and services.
-   Disassembled and reassembled computer systems to identify and fix
+-   Took apart and put together computer systems to identify and fix
    problems with individual parts or components.
 Awards
 Eagle Scout (Completed: June 2019)
 -   Achieved the rank of Eagle Scout as a member of Boy Scouts of
    America.
 -   Served for over a year as the Senior Patrol Leader of approximately
    16 Boy Scouts, organizing, coordinating, and leading the troop
    during this time to reach their goals for the next rank.
 -   Demonstrated self-discipline and responsibility by managing time and
    resources effectively, completing service projects and achieving
    rank goals.