resume: remove technical expertise and degree

resume: update resume to be more customer service oriented
resume: increase font size
2024-10-30 12:00:03 -05:00 · 2024-10-23 00:55:24 -05:00 · 2024-10-23 00:53:31 -05:00 · 2024-10-15 01:41:23 -05:00 · 2024-10-10 16:51:22 -05:00 · 2024-10-09 18:59:00 -05:00
6 changed files with 50 additions and 345 deletions
--- a/about/resume.css
+++ b/about/resume.css
@ -1,7 +1,7 @@
 /* Whole document */
 body {
    font-family: Helvetica, Arial, sans-serif;
-    font-size: 0.8rem;
+    font-size: 1.0rem;
    color: black;
    line-height: 1.5;
    width: 800px;
@ -18,7 +18,7 @@ body {
 /* Title of the resume */
 h1 {
-    font-size: 1.6rem;
+    font-size: 2.0rem;
    text-align: center;
    margin-top: 0px;
    margin-bottom: 0px;
@ -26,26 +26,26 @@ h1 {
 /* Titles of categories */
 h2 {
-    font-size: 1.4rem;
+    font-size: 1.6rem;
    margin-top: 0;
    margin-bottom: 0.5rem;
    border-bottom: 1px solid black;
 }
 h3 {
-    font-size: 1.2rem;
+    font-size: 1.4rem;
    margin-top: 0;
    margin-bottom: 0;
 }
 h4 {
-    font-size: 1.0rem;
+    font-size: 1.2rem;
    margin-top: 0;
    margin-bottom: 0.5rem;
 }
 h6 {
-    font-size: 0.7rem;
+    font-size: 0.8rem;
    text-align: center;
    margin: 0;
    padding-bottom: 9px;
--- a/about/resume.docx
+++ b/about/resume.docx
--- a/about/resume.html
+++ b/about/resume.html
@ -30,156 +30,35 @@
 id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
 <a href="https://trianta.dev">trianta.dev</a> ] . [
 gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
-<h2 id="education">Education</h2>
+<h6
-<h3
+id="highly-motivated-and-detail-oriented-worker-with-previous-experience-in-customer-facing-roles.-excellent-communication-and-problem-solving-skills-with-a-strong-ability-to-work-under-pressure.">Highly
-id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
+motivated and detail-oriented worker with previous experience in
-of Science in Computer Science (Completed: May 2024)</h3>
+customer-facing roles. Excellent communication and problem-solving
-<h4 id="southern-illinois-university-edwardsville">Southern Illinois
+skills, with a strong ability to work under pressure.</h6>
-University Edwardsville</h4>
+<h2 id="experience">EXPERIENCE</h2>
-<ul>
+<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
-<li><strong>GPA:</strong> 3.15</li>
+2022 - July 2022)</h3>
 <li>Participated in team projects as a <strong>team lead</strong> or
 contributor to develop leadership and collaboration skills, such as
 communicating effectively with team members, managing project timelines
 and resources, and making informed decisions.</li>
 <li>Had hands-on experience with development tools and technologies like
 <strong>Git</strong> , <strong>Jenkins</strong> , and
 <strong>Docker</strong> to automate testing, deployment, and monitoring
 of software applications. Successfully implemented a continuous
 integration pipeline that reduced build times by 75%.</li>
 <li>Developed proficiency in programming languages such as
 <strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
 <strong>JavaScript</strong>.</li>
 </ul>
 <h2 id="skills">Skills</h2>
 <ul>
 <li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
 TypeScript, JavaScript</p></li>
 <li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
 VirtualBox</p></li>
 <li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
 Debian, Arch</p></li>
 </ul>
 <h2 id="projects">Projects</h2>
 <h3 id="server-management-may-2021---current">Server Management (May
 2021 - Current)</h3>
 <h4 id="personal-website"><a href="https://trianta.dev">Personal
 Website</a></h4>
 <ul>
 <li>Managing a fleet of three servers using <strong>Docker</strong> for
 deploying services and <strong>Apache</strong> for domain and subdomain
 routing.</li>
 <li>Wrote scripts in <strong>Bash</strong> to automatically perform
 routine tasks such as backups on <strong>Debian Linux</strong>
 servers.</li>
 <li>Manage the network infrastructure to allow for local management of
 DNS as well as simplified access through private domain addresses for
 accessing the servers.</li>
 <li>Servers are accessed using <strong>SSH</strong> and secured by only
 allowing private key encrypted logins.</li>
 </ul>
 <h3 id="open-source-contributions">Open Source Contributions</h3>
 <h4 id="github-profile"><a href="https://github.com/Trimutex">Github
 Profile</a></h4>
 <ul>
 <li>Some Merged Pull Requests: [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
 ] . [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
 ] . [ <a
 href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
 ]</li>
 <li>Collaborated on the launch of new project features, integrating user
 feedback into design iterations.</li>
 <li>Contributed 9 times to the Hyprland project which uses C++26,
 resulting in over 150 changed lines.</li>
 <li>Thoroughly tested software features in an isolated environment
 before releasing it into wider use.</li>
 </ul>
 <h3 id="trianta.dev">trianta.dev</h3>
 <h4 id="lab.trianta.devtriantatrianta.dev"><a
 href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
 <ul>
 <li>Created, designed, and continuously host a personal website at
 <code>trianta.dev</code>, which showcases some of the completed projects
 that were developed using <strong>TypeScript</strong> and
 <strong>JavaScript</strong>.</li>
 <li>Automatically built and deployed using a combination of
 <strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
 container built from a Dockerfile.</li>
 <li>Utilized Git to manage and track changes within the project, along
 with the issues feature of Gitea to plan for future ideas.</li>
 </ul>
 <h3 id="snakeplusplus">snakeplusplus</h3>
 <h4 id="lab.trianta.devtriantasnakeplusplus"><a
 href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
 <ul>
 <li>Created a fast and efficient game of Snake using C++ with the SFML
 library to display the game.</li>
 <li>Utilizes <strong>object-oriented programming</strong> principles to
 design and implement a modular architecture.</li>
 <li>Easily built and used on any computer system, thanks to the use of
 <code>CMake</code> which makes compilation simple and
 straightforward.</li>
 </ul>
 <h2 id="experience">Experience</h2>
 <h3 id="system-administrator-september-2024---current">System
 Administrator (September 2024 - Current)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
 <li>Digitized old systems to new faster methods that allowed the
 employee to spend less time per document, increasing productivity by
 30%.</li>
 <li>Designed efficient methods for managing internal tools, improving
 manageability and reducing the annual operating cost by over
 $1,000.</li>
 <li>Organized a centralized knowledge base that collects information for
 common technical issues, including step-by-step instructions and
 relevant screenshots, to facilitate easy access and understanding.</li>
 <li>Conducted troubleshooting processes to diagnose and resolve problems
 related to software applications and network connectivity.</li>
 </ul>
 <h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
-<li>Handled technical support requests from users via phone, email, or
+<li>Managed a high volume of customer queries and resolved issues in a
-chat, using skills like communication and problem-solving to resolve
+timely manner.</li>
-issues. Resolved an average of 82% of all technical issues on first
+<li>Responded to and resolved technical issues with strong analytical
-contact.</li>
+and troubleshooting skills.</li>
-<li>Responded to issues related to hardware, software, and networking
+<li>Clearly and effectively communicate information to others, providing
-problems using knowledge of systems and applications.</li>
+them with the answers they needed.</li>
-<li>Achieved an exceptional level of performance and quality within just
+<li>Collaborated with diverse groups including students, staff, and
-one month by minimizing call time and post-call time while increasing
+faculty.</li>
 the rate of issues fixed, exceeding expectations of an average time to
 reach it being nearly a year.</li>
 <li>Successfully maintained a 94% customer satisfaction rating
 throughout my tenure and reduced my average conclusion time from 16
 minutes to under 5 minutes.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>
-<h4 id="gerold-moving-1">Gerold Moving</h4>
+<h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
 <li>Resolved issues related to computers running the Windows operating
 system, as well as with Microsoft Office 365 software and services.</li>
 <li>Provided technical support, including malfunctioning software and
 networking issues.</li>
-<li>Fixed issues regarding computers running Microsoft Windows, as well
+<li>Took apart and put together computer systems to identify and fix
 as with Microsoft Office 365 software and services.</li>
 <li>Disassembled and reassembled computer systems to identify and fix
 problems with individual parts or components.</li>
 </ul>
 <h2 id="awards">Awards</h2>
 <h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
 2019)</h3>
 <ul>
 <li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
 America.</li>
 <li>Served for over a year as the Senior Patrol Leader of approximately
 16 Boy Scouts, organizing, coordinating, and leading the troop during
 this time to reach their goals for the next rank.</li>
 <li>Demonstrated self-discipline and responsibility by managing time and
 resources effectively, completing service projects and achieving rank
 goals.</li>
 </ul>
 </body>
 </html>
--- a/about/resume.md
+++ b/about/resume.md
@ -3,87 +3,22 @@ Gregory Crawford
 ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
 ###### Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
-Education
+
 EXPERIENCE
 ---------
-### Bachelor of Science in Computer Science (Completed: May 2024)
+### Help Desk Level 1 (May 2022 - July 2022)
 #### Southern Illinois University Edwardsville
 - **GPA:** 3.15
 - Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
 - Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker**  to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
 - Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
 Skills
 ------
 - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
 - **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
 - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
 Projects
 --------
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
 - Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
 - Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
 - Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
 - Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
 ### Open Source Contributions
 #### [Github Profile](https://github.com/Trimutex)
 - Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
 [ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
 [ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
 - Collaborated on the launch of new project features, integrating user feedback into design iterations. 
 - Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
 - Thoroughly tested software features in an isolated environment before releasing it into wider use.
 ### trianta.dev
 #### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
 - Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
 - Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
 - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
 ### snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
 - Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
 - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
 - Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
 Experience
 ---------
 ### System Administrator (September 2024 - Current)
 #### Gerold Moving
 - Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
 - Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
 - Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
 - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
 ### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
+- Managed a high volume of customer queries and resolved issues in a timely manner.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. 
+- Responded to and resolved technical issues with strong analytical and troubleshooting skills.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
+- Clearly and effectively communicate information to others, providing them with the answers they needed. 
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
+- Collaborated with diverse groups including students, staff, and faculty.
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
 - Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
 - Provided technical support, including malfunctioning software and networking issues.
- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
+- Took apart and put together computer systems to identify and fix problems with individual parts or components.
 - Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
 Awards
 --------
 ### Eagle Scout (Completed: June 2019)
 - Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
 - Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
 - Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.
--- a/about/resume.pdf
+++ b/about/resume.pdf
--- a/about/resume.txt
+++ b/about/resume.txt
@ -2,139 +2,30 @@ Gregory Crawford
 [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
-Education
+Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
-Bachelor of Science in Computer Science (Completed: May 2024)
+EXPERIENCE
-Southern Illinois University Edwardsville
+Help Desk Level 1 (May 2022 - July 2022)
 -   GPA: 3.15
 -   Participated in team projects as a team lead or contributor to
    develop leadership and collaboration skills, such as communicating
    effectively with team members, managing project timelines and
    resources, and making informed decisions.
 -   Had hands-on experience with development tools and technologies like
    Git , Jenkins , and Docker to automate testing, deployment, and
    monitoring of software applications. Successfully implemented a
    continuous integration pipeline that reduced build times by 75%.
 -   Developed proficiency in programming languages such as C, C++,
    Python, and JavaScript.
 Skills
 -   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
 -   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
 -   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
 Projects
 Server Management (May 2021 - Current)
 Personal Website
 -   Managing a fleet of three servers using Docker for deploying
    services and Apache for domain and subdomain routing.
 -   Wrote scripts in Bash to automatically perform routine tasks such as
    backups on Debian Linux servers.
 -   Manage the network infrastructure to allow for local management of
    DNS as well as simplified access through private domain addresses
    for accessing the servers.
 -   Servers are accessed using SSH and secured by only allowing private
    key encrypted logins.
 Open Source Contributions
 Github Profile
 -   Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
    hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
 -   Collaborated on the launch of new project features, integrating user
    feedback into design iterations.
 -   Contributed 9 times to the Hyprland project which uses C++26,
    resulting in over 150 changed lines.
 -   Thoroughly tested software features in an isolated environment
    before releasing it into wider use.
 trianta.dev
 lab.trianta.dev/Trianta/trianta.dev
 -   Created, designed, and continuously host a personal website at
    trianta.dev, which showcases some of the completed projects that
    were developed using TypeScript and JavaScript.
 -   Automatically built and deployed using a combination of Jenkins
    pipelines and a Docker container built from a Dockerfile.
 -   Utilized Git to manage and track changes within the project, along
    with the issues feature of Gitea to plan for future ideas.
 snakeplusplus
 lab.trianta.dev/Trianta/snakeplusplus
 -   Created a fast and efficient game of Snake using C++ with the SFML
    library to display the game.
 -   Utilizes object-oriented programming principles to design and
    implement a modular architecture.
 -   Easily built and used on any computer system, thanks to the use of
    CMake which makes compilation simple and straightforward.
 Experience
 System Administrator (September 2024 - Current)
 Gerold Moving
 -   Digitized old systems to new faster methods that allowed the
    employee to spend less time per document, increasing productivity by
    30%.
 -   Designed efficient methods for managing internal tools, improving
    manageability and reducing the annual operating cost by over $1,000.
 -   Organized a centralized knowledge base that collects information for
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
    related to software applications and network connectivity.
 IT Help Desk (May 2022 - July 2022)
 Vinali Staffing
-   Handled technical support requests from users via phone, email, or
+-   Managed a high volume of customer queries and resolved issues in a
-    chat, using skills like communication and problem-solving to resolve
+    timely manner.
-    issues. Resolved an average of 82% of all technical issues on first
+-   Responded to and resolved technical issues with strong analytical
-    contact.
+    and troubleshooting skills.
-   Responded to issues related to hardware, software, and networking
+-   Clearly and effectively communicate information to others, providing
-    problems using knowledge of systems and applications.
+    them with the answers they needed.
-   Achieved an exceptional level of performance and quality within just
+-   Collaborated with diverse groups including students, staff, and
-    one month by minimizing call time and post-call time while
+    faculty.
    increasing the rate of issues fixed, exceeding expectations of an
    average time to reach it being nearly a year.
 -   Successfully maintained a 94% customer satisfaction rating
    throughout my tenure and reduced my average conclusion time from 16
    minutes to under 5 minutes.
 IT Help Desk (November 2017 - July 2021)
 Gerold Moving
 -   Resolved issues related to computers running the Windows operating
    system, as well as with Microsoft Office 365 software and services.
 -   Provided technical support, including malfunctioning software and
    networking issues.
-   Fixed issues regarding computers running Microsoft Windows, as well
+-   Took apart and put together computer systems to identify and fix
    as with Microsoft Office 365 software and services.
 -   Disassembled and reassembled computer systems to identify and fix
    problems with individual parts or components.
 Awards
 Eagle Scout (Completed: June 2019)
 -   Achieved the rank of Eagle Scout as a member of Boy Scouts of
    America.
 -   Served for over a year as the Senior Patrol Leader of approximately
    16 Boy Scouts, organizing, coordinating, and leading the troop
    during this time to reach their goals for the next rank.
 -   Demonstrated self-discipline and responsibility by managing time and
    resources effectively, completing service projects and achieving
    rank goals.
Author	SHA1	Message	Date
Trianta	da6b92279a	resume: remove technical expertise and degree	2024-10-30 12:00:03 -05:00
Trianta	d508b15041	resume: update resume to be more customer service oriented	2024-10-23 00:55:24 -05:00
Trianta	c3082a027b	resume: increase font size	2024-10-23 00:53:31 -05:00
Trianta	b1a439cc3b	resume: update to fit hotel roles	2024-10-15 01:41:23 -05:00
Trianta	0c0d186aff	resume: fix missing period	2024-10-10 16:51:22 -05:00
Trianta	09c73217bc	resume: update education section	2024-10-09 18:59:00 -05:00
Trianta	2dc12d9708	resume: update generated docx	2024-10-09 16:22:37 -05:00
Trianta	aabf0dc57a	resume: update generated files	2024-10-09 16:19:38 -05:00
Trianta	bd54c5bd02	resume: update reference document to match css	2024-10-09 16:19:10 -05:00
Trianta	8de7ceb811	resume: reintroduce page break	2024-10-09 16:13:57 -05:00
Trianta	bec44b75ff	resume: remove color down to black/white and improve font	2024-10-09 16:12:12 -05:00
Trianta	1806736bbb	resume: move experience above projects	2024-10-09 16:11:36 -05:00
Trianta	2213cb8da7	resume: update generated files	2024-10-07 20:12:23 -05:00
Trianta	d008c250d5	resume: update with current section setup	2024-10-07 19:50:04 -05:00
Trianta	7ec31c8fdd	resume: update reference document	2024-10-07 19:35:23 -05:00
Trianta	d92f45765a	resume: rename home lab section	2024-09-12 20:28:11 -05:00
Trianta	46405f5904	resume: keep degree description to one line	2024-09-12 20:24:57 -05:00
Trianta	c0a0aa8701	resume: update resume for accuracy	2024-09-12 20:23:39 -05:00