sre: update resume from main

about/resume.html

@@ -140,23 +140,35 @@ activities, complying with all operational standards.</li>
 Administrator (September 2024 - December 2024)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
-<li>Digitized old systems to newer methods that allowed the decreased
-the time spent per document.</li>
-<li>Organized existing systems to become more centralized, increasing
-security and facilitating easy access and understanding.</li>
+<li>Digitized old systems to new faster methods that allowed the
+employee to spend less time per document, increasing productivity by
+30%.</li>
+<li>Designed efficient methods for managing internal tools, improving
+manageability and reducing the annual operating cost by over
+$1,000.</li>
+<li>Organized a centralized knowledge base that collects information for
+common technical issues, including step-by-step instructions and
+relevant screenshots, to facilitate easy access and understanding.</li>
 <li>Conducted troubleshooting processes to diagnose and resolve problems
-related to software applications and network connectivity</li>
+related to software applications and network connectivity.</li>
 </ul>
 <h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
 <li>Handled technical support requests from users via phone, email, or
-chat, using communication and problem-solving to resolve issues.</li>
+chat, using skills like communication and problem-solving to resolve
+issues. Resolved an average of 82% of all technical issues on first
+contact.</li>
 <li>Responded to issues related to hardware, software, and networking
 problems using knowledge of systems and applications.</li>
-<li>Achieved an exceptional level of performance and quality within the
-first month by minimizing call time and increasing resolved rate.</li>
+<li>Achieved an exceptional level of performance and quality within just
+one month by minimizing call time and post-call time while increasing
+the rate of issues fixed, exceeding expectations of an average time to
+reach it being nearly a year.</li>
+<li>Successfully maintained a 94% customer satisfaction rating
+throughout my tenure and reduced my average conclusion time from 16
+minutes to under 5 minutes.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>

about/resume.md

@@ -18,25 +18,18 @@ Skills
 ------
 - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
 
-- **Tools:** SSH, Git, Apache, Docker, Jenkins, Caddy
+- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox, Caddy
 
 - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
 
 Projects
 --------
-### trianta.dev
-#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
-
-- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
-- Automatically built and deployed using a combination of **Jenkins** pipelines and **Docker** containers.
-- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
-
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
 
 - Managing a fleet of four servers using **Docker** for deploying services and **Caddy** for domain and subdomain routing.
-- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian** servers.
-- Manage the network infrastructure, handling firewalls, routers, and switches to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
+- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
+- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
 - Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
 
 ### Open Source Contributions
@@ -49,6 +42,13 @@ Projects
 - Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
 - Thoroughly tested software features in an isolated environment before releasing it into wider use.
 
+### trianta.dev
+#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
+
+- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
+- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
+- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
+
 ### snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
 
@@ -60,8 +60,6 @@ Experience
 ---------
 ### Slot Technician (January 2025 - Current)
 #### River City Casino & Hotel
-- Achieved Team Member of the Quarter within the first year and nominated for Team Member of the Year.
-- Lead and trained team members through proactive action during night shift hours.
 - Quickly diagnose and resolve complex slot machine malfunctions, minimizing downtime and ensuring seamless guest operations.
 - Repair and replace faulty circuit boards, utilizing soldering and diagnostic techniques to restore full machine functionality.
 - Conduct thorough inspections and perform preventative maintenance, identifying potential issues before they impact machine operation.
@@ -69,16 +67,19 @@ Experience
 
 ### System Administrator (September 2024 - December 2024)
 #### Gerold Moving
-- Introduced and trained on meeting compliance standards such as CMMC.
-- Digitized old systems to improved organizational methods that allowed collaborative approaches to documents.
-- Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding.
-- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity
+
+- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
+- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
+- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
+- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
 
 ### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
-- Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues.
-- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
-- Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate.
+
+- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
+- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. 
+- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
+- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
 
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving

about/resume.txt

@@ -99,23 +99,34 @@ System Administrator (September 2024 - December 2024)
 
 Gerold Moving
 
--   Digitized old systems to newer methods that allowed the decreased
-    the time spent per document.
--   Organized existing systems to become more centralized, increasing
-    security and facilitating easy access and understanding.
+-   Digitized old systems to new faster methods that allowed the
+    employee to spend less time per document, increasing productivity by
+    30%.
+-   Designed efficient methods for managing internal tools, improving
+    manageability and reducing the annual operating cost by over $1,000.
+-   Organized a centralized knowledge base that collects information for
+    common technical issues, including step-by-step instructions and
+    relevant screenshots, to facilitate easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
-    related to software applications and network connectivity
+    related to software applications and network connectivity.
 
 IT Help Desk (May 2022 - July 2022)
 
 Vinali Staffing
 
 -   Handled technical support requests from users via phone, email, or
-    chat, using communication and problem-solving to resolve issues.
+    chat, using skills like communication and problem-solving to resolve
+    issues. Resolved an average of 82% of all technical issues on first
+    contact.
 -   Responded to issues related to hardware, software, and networking
     problems using knowledge of systems and applications.
--   Achieved an exceptional level of performance and quality within the
-    first month by minimizing call time and increasing resolved rate.
+-   Achieved an exceptional level of performance and quality within just
+    one month by minimizing call time and post-call time while
+    increasing the rate of issues fixed, exceeding expectations of an
+    average time to reach it being nearly a year.
+-   Successfully maintained a 94% customer satisfaction rating
+    throughout my tenure and reduced my average conclusion time from 16
+    minutes to under 5 minutes.
 
 IT Help Desk (November 2017 - July 2021)