resume: remove technical expertise and degree

resume: update resume to be more customer service oriented
resume: increase font size
2024-10-30 12:00:03 -05:00 · 2024-10-23 00:55:24 -05:00 · 2024-10-23 00:53:31 -05:00 · 2024-10-15 01:41:23 -05:00 · 2024-10-10 16:51:22 -05:00 · 2024-10-09 18:59:00 -05:00
7 changed files with 45 additions and 160 deletions
--- a/about/reference.docx
+++ b/about/reference.docx
--- a/about/resume.css
+++ b/about/resume.css
@ -1,8 +1,8 @@
 /* Whole document */
 body {
    font-family: Helvetica, Arial, sans-serif;
-    font-size: 1rem;
+    font-size: 1.0rem;
-    color: #4c4f69;
+    color: black;
    line-height: 1.5;
    width: 800px;
    margin-inline: auto;
@ -18,8 +18,7 @@ body {
 /* Title of the resume */
 h1 {
-    color: #df8e1d;
+    font-size: 2.0rem;
    font-size: 2.1rem;
    text-align: center;
    margin-top: 0px;
    margin-bottom: 0px;
@ -27,7 +26,6 @@ h1 {
 /* Titles of categories */
 h2 {
    color: #df8e1d;
    font-size: 1.6rem;
    margin-top: 0;
    margin-bottom: 0.5rem;
@ -35,21 +33,19 @@ h2 {
 }
 h3 {
-    color: #dc8a78;
+    font-size: 1.4rem;
    font-size: 1.3rem;
    margin-top: 0;
    margin-bottom: 0;
 }
 h4 {
-    color: #8c8fa1;
+    font-size: 1.2rem;
    font-size: 1.1rem;
    margin-top: 0;
    margin-bottom: 0.5rem;
 }
 h6 {
-    font-size: 0.9rem;
+    font-size: 0.8rem;
    text-align: center;
    margin: 0;
    padding-bottom: 9px;
@ -75,6 +71,7 @@ a {
    text-decoration: none;
    color: #1e66f5;
 }
 a:hover, a:active {
    background-color: #7287fd;
    color: #FFFFFF;
@ -84,7 +81,7 @@ a:hover, a:active {
 /* Horizontal separators */
 hr {
-    color: #A6A6A6;
+    color: black;
 }
 /* List spacing */
--- a/about/resume.docx
+++ b/about/resume.docx
--- a/about/resume.html
+++ b/about/resume.html
@ -23,9 +23,6 @@
    .display.math{display: block; text-align: center; margin: 0.5rem auto;}
  </style>
  <link rel="stylesheet" href="resume.css" />
  <!--[if lt IE 9]>
    <script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
  <![endif]-->
 </head>
 <body>
 <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -33,72 +30,35 @@
 id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
 <a href="https://trianta.dev">trianta.dev</a> ] . [
 gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
-<h2 id="education">EDUCATION</h2>
+<h6
-<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
+id="highly-motivated-and-detail-oriented-worker-with-previous-experience-in-customer-facing-roles.-excellent-communication-and-problem-solving-skills-with-a-strong-ability-to-work-under-pressure.">Highly
-2024)</h3>
+motivated and detail-oriented worker with previous experience in
-<h4 id="southern-illinois-university-edwardsville">Southern Illinois
+customer-facing roles. Excellent communication and problem-solving
-University Edwardsville</h4>
+skills, with a strong ability to work under pressure.</h6>
 <ul>
 <li><strong>Relevant Courses:</strong> Networks and Data Communications,
 Database and Web System Development, and Operating Systems</li>
 </ul>
 <h2 id="skills">SKILLS</h2>
 <ul>
 <li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
 JavaScript, Rust, HTML</p></li>
 <li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, CertBot,
 Wireshark, Nmap, VPN, Wireguard, MySQL, MariaDB, VirtualBox</p></li>
 <li><p><strong>Operating Systems:</strong> Ubuntu, Debian, Arch, Linux,
 Windows, Security Onion</p></li>
 </ul>
 <h2 id="experience">EXPERIENCE</h2>
 <h3 id="server-administrator-may-2021---current">Server Administrator
 (May 2021 - Current)</h3>
 <h4 id="self-employed">Self-employed</h4>
 <ul>
 <li><strong>Maintain</strong> and upgrade <strong>multiple
 servers</strong> running Docker, Apache, and other technologies.</li>
 <li>Conduct weekly server maintenance tasks, such as
 <strong>upgrades</strong> and <strong>patch management</strong> on
 <strong>Linux servers</strong>.</li>
 <li>Independently <strong>research new technology</strong> outside of
 current implementations <strong>for improvements</strong>.</li>
 </ul>
 <h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
 2022 - July 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
-<li>Resolved technical issues with strong analytical and troubleshooting
+<li>Managed a high volume of customer queries and resolved issues in a
-skills.</li>
+timely manner.</li>
-<li>Utilized strong <strong>communication skills</strong> to provide
+<li>Responded to and resolved technical issues with strong analytical
-users with <strong>detailed solutions</strong>.</li>
+and troubleshooting skills.</li>
-<li>Collaborated with IT team members to resolve complex issues and
+<li>Clearly and effectively communicate information to others, providing
-escalate as needed.</li>
+them with the answers they needed.</li>
 <li>Collaborated with diverse groups including students, staff, and
 faculty.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
 <li>Resolved issues related to computers running the Windows operating
 system, as well as with Microsoft Office 365 software and services.</li>
 <li>Provided technical support, including malfunctioning software and
 networking issues.</li>
-<li>Assembled and disassembled computers to solve component issues.</li>
+<li>Took apart and put together computer systems to identify and fix
-</ul>
+problems with individual parts or components.</li>
 <h2 id="projects">PROJECTS</h2>
 <h3 id="snakeplusplus">Snakeplusplus</h3>
 <h4 id="lab.trianta.devtriantasnakeplusplus"><a
 href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
 <ul>
 <li>Developed Snake using <strong>C++</strong> with a focus on
 maintainable code.</li>
 <li>Uses the SFML library to display the game.</li>
 <li>Easy compilation on any platform using <strong>CMake</strong>.</li>
 </ul>
 <h2 id="other-skills">OTHER SKILLS</h2>
 <ul>
 <li>Eagle Scout, Software Development, Open-Source Contributor, Unit
 Testing, Data Structures</li>
 <li>Strong Attention To Detail, Dedicated, DNS, DHCP, VLANs, Computer
 Proficiency, SSHFS</li>
 </ul>
 </body>
 </html>
--- a/about/resume.md
+++ b/about/resume.md
@ -3,54 +3,22 @@ Gregory Crawford
 ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
 ###### Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
 EDUCATION
 ---------
 ### B.S. in Computer Science (May 2024)
 #### Southern Illinois University Edwardsville
 - **Relevant Courses:** Networks and Data Communications, Database and Web System Development, and Operating Systems
 SKILLS
 ------
 - **Programming:** C++, C, Bash, Python, SQL, JavaScript, Rust, HTML
 - **Tools:** SSH, Git, Apache, Docker, CertBot, Wireshark, Nmap, VPN, Wireguard, MySQL, MariaDB, VirtualBox
 - **Operating Systems:** Ubuntu, Debian, Arch, Linux, Windows, Security Onion
 EXPERIENCE
 ---------
 ### Server Administrator (May 2021 - Current)
 #### Self-employed
 - **Maintain** and upgrade **multiple servers** running Docker, Apache, and other technologies.
 - Conduct weekly server maintenance tasks, such as **upgrades** and **patch management** on **Linux servers**.
 - Independently **research new technology** outside of current implementations **for improvements**.
 ### Help Desk Level 1 (May 2022 - July 2022)
 #### Vinali Staffing
- Resolved technical issues with strong analytical and troubleshooting skills.
+- Managed a high volume of customer queries and resolved issues in a timely manner.
- Utilized strong **communication skills** to provide users with **detailed solutions**.
+- Responded to and resolved technical issues with strong analytical and troubleshooting skills.
- Collaborated with IT team members to resolve complex issues and escalate as needed.
+- Clearly and effectively communicate information to others, providing them with the answers they needed. 
 - Collaborated with diverse groups including students, staff, and faculty.
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
 - Resolved issues related to computers running the Windows operating system, as well as with Microsoft Office 365 software and services.
 - Provided technical support, including malfunctioning software and networking issues.
- Assembled and disassembled computers to solve component issues.
+- Took apart and put together computer systems to identify and fix problems with individual parts or components.
 PROJECTS
 --------
 ### Snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
 - Developed Snake using **C++** with a focus on maintainable code.
 - Uses the SFML library to display the game.
 - Easy compilation on any platform using **CMake**.
 OTHER SKILLS
 --------
 - Eagle Scout, Software Development, Open-Source Contributor, Unit Testing, Data Structures
 - Strong Attention To Detail, Dedicated, DNS, DHCP, VLANs, Computer Proficiency, SSHFS
--- a/about/resume.pdf
+++ b/about/resume.pdf
--- a/about/resume.txt
+++ b/about/resume.txt
@ -2,70 +2,30 @@ Gregory Crawford
 [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
-EDUCATION
+Highly motivated and detail-oriented worker with previous experience in customer-facing roles. Excellent communication and problem-solving skills, with a strong ability to work under pressure.
 B.S. in Computer Science (May 2024)
 Southern Illinois University Edwardsville
 -   Relevant Courses: Networks and Data Communications, Database and Web
    System Development, and Operating Systems
 SKILLS
 -   Programming: C++, C, Bash, Python, SQL, JavaScript, Rust, HTML
 -   Tools: SSH, Git, Apache, Docker, CertBot, Wireshark, Nmap, VPN,
    Wireguard, MySQL, MariaDB, VirtualBox
 -   Operating Systems: Ubuntu, Debian, Arch, Linux, Windows, Security
    Onion
 EXPERIENCE
 Server Administrator (May 2021 - Current)
 Self-employed
 -   Maintain and upgrade multiple servers running Docker, Apache, and
    other technologies.
 -   Conduct weekly server maintenance tasks, such as upgrades and patch
    management on Linux servers.
 -   Independently research new technology outside of current
    implementations for improvements.
 Help Desk Level 1 (May 2022 - July 2022)
 Vinali Staffing
-   Resolved technical issues with strong analytical and troubleshooting
+-   Managed a high volume of customer queries and resolved issues in a
-    skills.
+    timely manner.
-   Utilized strong communication skills to provide users with detailed
+-   Responded to and resolved technical issues with strong analytical
-    solutions.
+    and troubleshooting skills.
-   Collaborated with IT team members to resolve complex issues and
+-   Clearly and effectively communicate information to others, providing
-    escalate as needed.
+    them with the answers they needed.
 -   Collaborated with diverse groups including students, staff, and
    faculty.
 IT Help Desk (November 2017 - July 2021)
 Gerold Moving
 -   Resolved issues related to computers running the Windows operating
    system, as well as with Microsoft Office 365 software and services.
 -   Provided technical support, including malfunctioning software and
    networking issues.
-   Assembled and disassembled computers to solve component issues.
+-   Took apart and put together computer systems to identify and fix
-
+    problems with individual parts or components.
 PROJECTS
 Snakeplusplus
 lab.trianta.dev/Trianta/snakeplusplus
 -   Developed Snake using C++ with a focus on maintainable code.
 -   Uses the SFML library to display the game.
 -   Easy compilation on any platform using CMake.
 OTHER SKILLS
 -   Eagle Scout, Software Development, Open-Source Contributor, Unit
    Testing, Data Structures
 -   Strong Attention To Detail, Dedicated, DNS, DHCP, VLANs, Computer
    Proficiency, SSHFS
Author	SHA1	Message	Date
Trianta	da6b92279a	resume: remove technical expertise and degree	2024-10-30 12:00:03 -05:00
Trianta	d508b15041	resume: update resume to be more customer service oriented	2024-10-23 00:55:24 -05:00
Trianta	c3082a027b	resume: increase font size	2024-10-23 00:53:31 -05:00
Trianta	b1a439cc3b	resume: update to fit hotel roles	2024-10-15 01:41:23 -05:00
Trianta	0c0d186aff	resume: fix missing period	2024-10-10 16:51:22 -05:00
Trianta	09c73217bc	resume: update education section	2024-10-09 18:59:00 -05:00
Trianta	2dc12d9708	resume: update generated docx	2024-10-09 16:22:37 -05:00
Trianta	aabf0dc57a	resume: update generated files	2024-10-09 16:19:38 -05:00
Trianta	bd54c5bd02	resume: update reference document to match css	2024-10-09 16:19:10 -05:00
Trianta	8de7ceb811	resume: reintroduce page break	2024-10-09 16:13:57 -05:00
Trianta	bec44b75ff	resume: remove color down to black/white and improve font	2024-10-09 16:12:12 -05:00
Trianta	1806736bbb	resume: move experience above projects	2024-10-09 16:11:36 -05:00
Trianta	2213cb8da7	resume: update generated files	2024-10-07 20:12:23 -05:00
Trianta	d008c250d5	resume: update with current section setup	2024-10-07 19:50:04 -05:00
Trianta	7ec31c8fdd	resume: update reference document	2024-10-07 19:35:23 -05:00
Trianta	d92f45765a	resume: rename home lab section	2024-09-12 20:28:11 -05:00
Trianta	46405f5904	resume: keep degree description to one line	2024-09-12 20:24:57 -05:00
Trianta	c0a0aa8701	resume: update resume for accuracy	2024-09-12 20:23:39 -05:00