resume: talk more about network infrastructure

about/resume.html

@@ -56,7 +56,7 @@ integration pipeline that reduced build times by 75%.</li>
 <li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
 TypeScript, JavaScript</p></li>
 <li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
-VirtualBox</p></li>
+VirtualBox, Caddy</p></li>
 <li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
 Debian, Arch</p></li>
 </ul>
@@ -66,8 +66,8 @@ Debian, Arch</p></li>
 <h4 id="personal-website"><a href="https://trianta.dev">Personal
 Website</a></h4>
 <ul>
-<li>Managing a fleet of three servers using <strong>Docker</strong> for
-deploying services and <strong>Apache</strong> for domain and subdomain
+<li>Managing a fleet of four servers using <strong>Docker</strong> for
+deploying services and <strong>Caddy</strong> for domain and subdomain
 routing.</li>
 <li>Wrote scripts in <strong>Bash</strong> to automatically perform
 routine tasks such as backups on <strong>Debian Linux</strong>
@@ -140,35 +140,23 @@ activities, complying with all operational standards.</li>
 Administrator (September 2024 - December 2024)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
-<li>Digitized old systems to new faster methods that allowed the
-employee to spend less time per document, increasing productivity by
-30%.</li>
-<li>Designed efficient methods for managing internal tools, improving
-manageability and reducing the annual operating cost by over
-$1,000.</li>
-<li>Organized a centralized knowledge base that collects information for
-common technical issues, including step-by-step instructions and
-relevant screenshots, to facilitate easy access and understanding.</li>
+<li>Digitized old systems to newer methods that allowed the decreased
+the time spent per document.</li>
+<li>Organized existing systems to become more centralized, increasing
+security and facilitating easy access and understanding.</li>
 <li>Conducted troubleshooting processes to diagnose and resolve problems
-related to software applications and network connectivity.</li>
+related to software applications and network connectivity</li>
 </ul>
 <h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
 <li>Handled technical support requests from users via phone, email, or
-chat, using skills like communication and problem-solving to resolve
-issues. Resolved an average of 82% of all technical issues on first
-contact.</li>
+chat, using communication and problem-solving to resolve issues.</li>
 <li>Responded to issues related to hardware, software, and networking
 problems using knowledge of systems and applications.</li>
-<li>Achieved an exceptional level of performance and quality within just
-one month by minimizing call time and post-call time while increasing
-the rate of issues fixed, exceeding expectations of an average time to
-reach it being nearly a year.</li>
-<li>Successfully maintained a 94% customer satisfaction rating
-throughout my tenure and reduced my average conclusion time from 16
-minutes to under 5 minutes.</li>
+<li>Achieved an exceptional level of performance and quality within the
+first month by minimizing call time and increasing resolved rate.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>

about/resume.md

@@ -18,18 +18,25 @@ Skills
 ------
 - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
 
-- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
+- **Tools:** SSH, Git, Apache, Docker, Jenkins, Caddy
 
 - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
 
 Projects
 --------
+### trianta.dev
+#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
+
+- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
+- Automatically built and deployed using a combination of **Jenkins** pipelines and **Docker** containers.
+- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
+
 ### Server Management (May 2021 - Current)
 #### [Personal Website](https://trianta.dev)
 
-- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
-- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
-- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
+- Managing a fleet of four servers using **Docker** for deploying services and **Caddy** for domain and subdomain routing.
+- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian** servers.
+- Manage the network infrastructure, handling firewalls, routers, and switches to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
 - Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
 
 ### Open Source Contributions
@@ -42,13 +49,6 @@ Projects
 - Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
 - Thoroughly tested software features in an isolated environment before releasing it into wider use.
 
-### trianta.dev
-#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
-
-- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
-- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
-- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
-
 ### snakeplusplus 
 #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
 
@@ -60,6 +60,8 @@ Experience
 ---------
 ### Slot Technician (January 2025 - Current)
 #### River City Casino & Hotel
+- Achieved Team Member of the Quarter within the first year and nominated for Team Member of the Year.
+- Lead and trained team members through proactive action during night shift hours.
 - Quickly diagnose and resolve complex slot machine malfunctions, minimizing downtime and ensuring seamless guest operations.
 - Repair and replace faulty circuit boards, utilizing soldering and diagnostic techniques to restore full machine functionality.
 - Conduct thorough inspections and perform preventative maintenance, identifying potential issues before they impact machine operation.
@@ -67,19 +69,16 @@ Experience
 
 ### System Administrator (September 2024 - December 2024)
 #### Gerold Moving
-
-- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
-- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
-- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
-- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
+- Introduced and trained on meeting compliance standards such as CMMC.
+- Digitized old systems to improved organizational methods that allowed collaborative approaches to documents.
+- Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding.
+- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity
 
 ### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
-
-- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
-- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. 
-- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
-- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
+- Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues.
+- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
+- Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate.
 
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving

about/resume.txt

@@ -24,7 +24,7 @@ Skills
 
 -   Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
 
--   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
+-   Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox, Caddy
 
 -   Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
 
@@ -34,8 +34,8 @@ Server Management (May 2021 - Current)
 
 Personal Website
 
--   Managing a fleet of three servers using Docker for deploying
-    services and Apache for domain and subdomain routing.
+-   Managing a fleet of four servers using Docker for deploying services
+    and Caddy for domain and subdomain routing.
 -   Wrote scripts in Bash to automatically perform routine tasks such as
     backups on Debian Linux servers.
 -   Manage the network infrastructure to allow for local management of
@@ -99,34 +99,23 @@ System Administrator (September 2024 - December 2024)
 
 Gerold Moving
 
--   Digitized old systems to new faster methods that allowed the
-    employee to spend less time per document, increasing productivity by
-    30%.
--   Designed efficient methods for managing internal tools, improving
-    manageability and reducing the annual operating cost by over $1,000.
--   Organized a centralized knowledge base that collects information for
-    common technical issues, including step-by-step instructions and
-    relevant screenshots, to facilitate easy access and understanding.
+-   Digitized old systems to newer methods that allowed the decreased
+    the time spent per document.
+-   Organized existing systems to become more centralized, increasing
+    security and facilitating easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
-    related to software applications and network connectivity.
+    related to software applications and network connectivity
 
 IT Help Desk (May 2022 - July 2022)
 
 Vinali Staffing
 
 -   Handled technical support requests from users via phone, email, or
-    chat, using skills like communication and problem-solving to resolve
-    issues. Resolved an average of 82% of all technical issues on first
-    contact.
+    chat, using communication and problem-solving to resolve issues.
 -   Responded to issues related to hardware, software, and networking
     problems using knowledge of systems and applications.
--   Achieved an exceptional level of performance and quality within just
-    one month by minimizing call time and post-call time while
-    increasing the rate of issues fixed, exceeding expectations of an
-    average time to reach it being nearly a year.
--   Successfully maintained a 94% customer satisfaction rating
-    throughout my tenure and reduced my average conclusion time from 16
-    minutes to under 5 minutes.
+-   Achieved an exceptional level of performance and quality within the
+    first month by minimizing call time and increasing resolved rate.
 
 IT Help Desk (November 2017 - July 2021)