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@ -30,14 +30,63 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [ <a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6> gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h6 <h2 id="experience">EXPERIENCE</h2>
id="highly-motivated-and-detail-oriented-technology-generalist-with-the-ability-to-excel-in-any-role-using-excellent-communication-problem-solving-skills-and-a-strong-ability-to-work-under-pressure.">Highly <h3 id="system-administrator-september-2024---current">System
motivated and detail-oriented technology generalist with the ability to Administrator (September 2024 - Current)</h3>
excel in any role using excellent communication, problem-solving skills, <h4 id="gerold-moving">Gerold Moving</h4>
and a strong ability to work under pressure.</h6> <ul>
<li>Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.</li>
<li>Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.</li>
<li>Provided guidance on using Microsoft Office applications, including
Word and Excel, to help improve productivity and efficiency.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.</li>
<li>Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while increasing
the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
</ul>
<h3 id="mover-november-2017---july-2021">Mover (November 2017 - July
2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Moved heavy furniture and boxes from one location to another, often
working in physically demanding conditions and adapting to changing
situations.</li>
<li>Worked as part of a team to complete moves efficiently,
communicating effectively with colleagues to coordinate tasks and meet
deadlines.</li>
<li>Handled fragile or sensitive items with care, taking extra
precautions to prevent damage and ensuring that they arrived at the new
location in good condition.</li>
<li>Provided excellent customer service by listening to clients’
concerns, addressing their issues promptly and professionally, and
resolving problems in a fair and courteous manner.</li>
<li>Experience setting up or installing electronic equipment, including
TVs, computers, and other devices.</li>
</ul>
<h2 id="education">EDUCATION</h2> <h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May <h3
2024)</h3> id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
of Science in Computer Science (Completed: May 2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois <h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4> University Edwardsville</h4>
<ul> <ul>
@ -57,39 +106,39 @@ integration pipeline that reduced build times by 75%.</li>
</ul> </ul>
<h2 id="skills">SKILLS</h2> <h2 id="skills">SKILLS</h2>
<ul> <ul>
<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL, <li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
JavaScript, HTML, CSS</p></li> TypeScript, JavaScript</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL, <li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
MariaDB, VirtualBox</p></li> VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu, <li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li> Debian, Arch</p></li>
</ul> </ul>
<div style="page-break-after: always">
</div>
<h2 id="projects">PROJECTS</h2> <h2 id="projects">PROJECTS</h2>
<h3 id="server-management-may-2021---current">Server Management (May <h3 id="server-management-may-2021---current">Server Management (May
2021 - Current)</h3> 2021 - Current)</h3>
<h4 id="personal-website"><a href="https://trianta.dev">Personal <h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4> Website</a></h4>
<ul> <ul>
<li>Caring for and updating several servers that use technologies such <li>Managing a fleet of three servers using <strong>Docker</strong> for
as <strong>Docker</strong> and <strong>Apache</strong> to make sure they deploying services and <strong>Apache</strong> for domain and subdomain
run smoothly and securely. Managing a fleet of 3 servers, reducing routing.</li>
downtime by an average of 40%.</li> <li>Wrote scripts in <strong>Bash</strong> to automatically perform
<li>Scripts written in <strong>Bash</strong> that could routine tasks such as backups on <strong>Debian Linux</strong>
<strong>automatically perform routine tasks</strong> on computers servers.</li>
running the Linux operating system, to save time and effort.</li> <li>Manage the network infrastructure to allow for local management of
<li><strong>Used logging tools</strong> to keep track of how the system DNS as well as simplified access through private domain addresses for
was working, which helped me identify and solve any problems that came accessing the servers.</li>
up more quickly.</li> <li>Servers are accessed using <strong>SSH</strong> and secured by only
<li>Found and fixed technical issues with my software, and created allowing private key encrypted logins.</li>
improvements to update and correct it for future use.</li>
<li>Created and put online a website, using <strong>Jenkins</strong> and
Dockerfiles to manage the building pipelines and deployment.</li>
</ul> </ul>
<h3 id="open-source-contributions">Open-Source Contributions</h3> <h3 id="open-source-contributions">Open-Source Contributions</h3>
<h4 id="github-profile"><a href="https://github.com/Trimutex">Github <h4 id="github-profile"><a href="https://github.com/Trimutex">Github
Profile</a></h4> Profile</a></h4>
<ul> <ul>
<li>Pull Requests: [ <a <li>Some Merged Pull Requests: [ <a
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a> href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
] . [ <a ] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a> href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
@ -98,25 +147,26 @@ href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
]</li> ]</li>
<li>Collaborated on the launch of new project features, integrating user <li>Collaborated on the launch of new project features, integrating user
feedback into design iterations.</li> feedback into design iterations.</li>
<li>Revived an old project request that had been stuck in limbo for over <li>Contributed 9 times to the Hyprland project which uses C++26,
a year by updating and recreating it, and it was successfully accepted resulting in over 150 changed lines.</li>
and added to the system due to new user demand.</li> <li>Revived and added an old feature request that had been left stale
for over a year by updating and recreating it.</li>
<li>Thoroughly tested software features in an isolated environment <li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li> before releasing it into wider use.</li>
<li>Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.</li>
</ul> </ul>
<h3 id="trianta.dev">trianta.dev</h3> <h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a <h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4> href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul> <ul>
<li>Personally created, designed, and continue to host my personal <li>Created, designed, and continuously host a personal website at
website at <code>trianta.dev</code>.</li> <code>trianta.dev</code>, which showcases some of the completed projects
<li>Showcases some of the projects I’ve developed using JavaScript and that were developed using <strong>TypeScript</strong> and
Typescript.</li> <strong>JavaScript</strong>.</li>
<li>The design and layout of the site were organized and implemented <li>Automatically built and deployed using a combination of
using HTML and CSS.</li> <strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
container built from a Dockerfile.</li>
<li>Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.</li>
</ul> </ul>
<h3 id="snakeplusplus">snakeplusplus</h3> <h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a <h4 id="lab.trianta.devtriantasnakeplusplus"><a
@ -130,62 +180,6 @@ design and implement a modular architecture.</li>
<code>CMake</code> which makes compilation simple and <code>CMake</code> which makes compilation simple and
straightforward.</li> straightforward.</li>
</ul> </ul>
#
<div style="page-break-after: always">
</div>
<h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.</li>
<li>Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like NIST
800-63.</li>
<li>Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured documents,
including step-by-step instructions and relevant screenshots, to
facilitate easy access and understanding.</li>
<li>Managing Windows-based systems and implementing desktop
administration best practices.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and problem-solving
to resolve issues. Successfully resolved an average of 82% of all
technical issues on first contact.</li>
<li>Resolved issues related to hardware, software, and networking
problems using knowledge of systems and applications to identify root
causes.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it being
nearly a year. Successfully maintained a 94% customer satisfaction
rating throughout my tenure.</li>
<li>Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction. Reduced the average response time from
16 minutes to under 5 minutes.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Provided technical support, including malfunctioning software and
networking issues.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 17 technical issues
per week.</li>
<li>Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.</li>
<li>Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.</li>
</ul>
<h2 id="other-skills">OTHER SKILLS</h2> <h2 id="other-skills">OTHER SKILLS</h2>
<ul> <ul>
<li>Eagle Scout, Software Development, Server Management</li> <li>Eagle Scout, Software Development, Server Management</li>

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@ -3,12 +3,37 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
###### Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure.
EXPERIENCE
---------
### System Administrator (September 2024 - Current)
#### Gerold Moving
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help improve productivity and efficiency.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
### Mover (November 2017 - July 2021)
#### Gerold Moving
- Moved heavy furniture and boxes from one location to another, often working in physically demanding conditions and adapting to changing situations.
- Worked as part of a team to complete moves efficiently, communicating effectively with colleagues to coordinate tasks and meet deadlines.
- Handled fragile or sensitive items with care, taking extra precautions to prevent damage and ensuring that they arrived at the new location in good condition.
- Provided excellent customer service by listening to clients' concerns, addressing their issues promptly and professionally, and resolving problems in a fair and courteous manner.
- Experience setting up or installing electronic equipment, including TVs, computers, and other devices.
EDUCATION EDUCATION
--------- ---------
### B.S. in Computer Science (May 2024) ### Bachelor of Science in Computer Science (Completed: May 2024)
#### Southern Illinois University Edwardsville #### Southern Illinois University Edwardsville
- **GPA:** 3.15 - **GPA:** 3.15
@ -18,40 +43,41 @@ EDUCATION
SKILLS SKILLS
------ ------
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox - **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
<div style="page-break-after: always"></div>
PROJECTS PROJECTS
-------- --------
### Server Management (May 2021 - Current) ### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev) #### [Personal Website](https://trianta.dev)
- Caring for and updating several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Managing a fleet of 3 servers, reducing downtime by an average of 40%. - Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running the Linux operating system, to save time and effort. - Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
- **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up more quickly. - Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. - Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
- Created and put online a website, using **Jenkins** and Dockerfiles to manage the building pipelines and deployment.
### Open-Source Contributions ### Open-Source Contributions
#### [Github Profile](https://github.com/Trimutex) #### [Github Profile](https://github.com/Trimutex)
- Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] . - Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] . [ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ] [ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations. - Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over a year by updating and recreating it, and it was successfully accepted and added to the system due to new user demand. - Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
- Revived and added an old feature request that had been left stale for over a year by updating and recreating it.
- Thoroughly tested software features in an isolated environment before releasing it into wider use. - Thoroughly tested software features in an isolated environment before releasing it into wider use.
- Worked together with the main coding team to make sure the project met all of the required guidelines and quality standards for writing code.
### trianta.dev ### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev) #### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- Personally created, designed, and continue to host my personal website at `trianta.dev`. - Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
- Showcases some of the projects I've developed using JavaScript and Typescript. - Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
- The design and layout of the site were organized and implemented using HTML and CSS. - Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
### snakeplusplus ### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus) #### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
@ -60,33 +86,6 @@ PROJECTS
- Utilizes **object-oriented programming** principles to design and implement a modular architecture. - Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward. - Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
<div style="page-break-after: always"></div>
EXPERIENCE
---------
### System Administrator (September 2024 - Current)
#### Gerold Moving
- Updated old systems to new methods to digitize current practices, increasing productivity by 30%.
- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop administration best practices.
### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems using knowledge of systems and applications to identify root causes.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations of an average time to reach it being nearly a year. Successfully maintained a 94% customer satisfaction rating throughout my tenure.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 17 technical issues per week.
- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
OTHER SKILLS OTHER SKILLS
-------- --------

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@ -2,11 +2,63 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
Highly motivated and detail-oriented technology generalist with the ability to excel in any role using excellent communication, problem-solving skills, and a strong ability to work under pressure. EXPERIENCE
System Administrator (September 2024 - Current)
Gerold Moving
- Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.
- Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
- Provided guidance on using Microsoft Office applications, including
Word and Excel, to help improve productivity and efficiency.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.
- Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while
increasing the rate of issues fixed, exceeding expectations of an
average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
Mover (November 2017 - July 2021)
Gerold Moving
- Moved heavy furniture and boxes from one location to another, often
working in physically demanding conditions and adapting to changing
situations.
- Worked as part of a team to complete moves efficiently,
communicating effectively with colleagues to coordinate tasks and
meet deadlines.
- Handled fragile or sensitive items with care, taking extra
precautions to prevent damage and ensuring that they arrived at the
new location in good condition.
- Provided excellent customer service by listening to clients’
concerns, addressing their issues promptly and professionally, and
resolving problems in a fair and courteous manner.
- Experience setting up or installing electronic equipment, including
TVs, computers, and other devices.
EDUCATION EDUCATION
B.S. in Computer Science (May 2024) Bachelor of Science in Computer Science (Completed: May 2024)
Southern Illinois University Edwardsville Southern Illinois University Edwardsville
@ -24,9 +76,9 @@ Southern Illinois University Edwardsville
SKILLS SKILLS
- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS - Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox - Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch - Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
@ -36,48 +88,42 @@ Server Management (May 2021 - Current)
Personal Website Personal Website
- Caring for and updating several servers that use technologies such - Managing a fleet of three servers using Docker for deploying
as Docker and Apache to make sure they run smoothly and securely. services and Apache for domain and subdomain routing.
Managing a fleet of 3 servers, reducing downtime by an average of - Wrote scripts in Bash to automatically perform routine tasks such as
40%. backups on Debian Linux servers.
- Scripts written in Bash that could automatically perform routine - Manage the network infrastructure to allow for local management of
tasks on computers running the Linux operating system, to save time DNS as well as simplified access through private domain addresses
and effort. for accessing the servers.
- Used logging tools to keep track of how the system was working, - Servers are accessed using SSH and secured by only allowing private
which helped me identify and solve any problems that came up more key encrypted logins.
quickly.
- Found and fixed technical issues with my software, and created
improvements to update and correct it for future use.
- Created and put online a website, using Jenkins and Dockerfiles to
manage the building pipelines and deployment.
Open-Source Contributions Open-Source Contributions
Github Profile Github Profile
- Pull Requests: [ hyprwm/Hyprland#7683 ] . [ hyprwm/Hyprland#7575 ] . - Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
[ hyprwm/Hyprland#7633 ] hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user - Collaborated on the launch of new project features, integrating user
feedback into design iterations. feedback into design iterations.
- Revived an old project request that had been stuck in limbo for over - Contributed 9 times to the Hyprland project which uses C++26,
a year by updating and recreating it, and it was successfully resulting in over 150 changed lines.
accepted and added to the system due to new user demand. - Revived and added an old feature request that had been left stale
for over a year by updating and recreating it.
- Thoroughly tested software features in an isolated environment - Thoroughly tested software features in an isolated environment
before releasing it into wider use. before releasing it into wider use.
- Worked together with the main coding team to make sure the project
met all of the required guidelines and quality standards for writing
code.
trianta.dev trianta.dev
lab.trianta.dev/Trianta/trianta.dev lab.trianta.dev/Trianta/trianta.dev
- Personally created, designed, and continue to host my personal - Created, designed, and continuously host a personal website at
website at trianta.dev. trianta.dev, which showcases some of the completed projects that
- Showcases some of the projects I’ve developed using JavaScript and were developed using TypeScript and JavaScript.
Typescript. - Automatically built and deployed using a combination of Jenkins
- The design and layout of the site were organized and implemented pipelines and a Docker container built from a Dockerfile.
using HTML and CSS. - Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.
snakeplusplus snakeplusplus
@ -90,61 +136,6 @@ lab.trianta.dev/Trianta/snakeplusplus
- Easily built and used on any computer system, thanks to the use of - Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward. CMake which makes compilation simple and straightforward.
#
EXPERIENCE
System Administrator (September 2024 - Current)
Gerold Moving
- Updated old systems to new methods to digitize current practices,
increasing productivity by 30%.
- Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like
NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured
documents, including step-by-step instructions and relevant
screenshots, to facilitate easy access and understanding.
- Managing Windows-based systems and implementing desktop
administration best practices.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and
problem-solving to resolve issues. Successfully resolved an average
of 82% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking
problems using knowledge of systems and applications to identify
root causes.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations of an average time to reach it
being nearly a year. Successfully maintained a 94% customer
satisfaction rating throughout my tenure.
- Escalated complex technical issues, resulting in timely resolution
and improved user satisfaction. Reduced the average response time
from 16 minutes to under 5 minutes.
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Provided technical support, including malfunctioning software and
networking issues.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 17 technical
issues per week.
- Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.
OTHER SKILLS OTHER SKILLS
- Eagle Scout, Software Development, Server Management - Eagle Scout, Software Development, Server Management