190 lines
8.3 KiB
HTML
190 lines
8.3 KiB
HTML
<!DOCTYPE html>
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<html xmlns="http://www.w3.org/1999/xhtml" lang="" xml:lang="">
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<head>
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<meta charset="utf-8" />
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<meta name="generator" content="pandoc" />
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<meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" />
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<title>resume</title>
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<style>
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code{white-space: pre-wrap;}
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span.smallcaps{font-variant: small-caps;}
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div.columns{display: flex; gap: min(4vw, 1.5em);}
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div.column{flex: auto; overflow-x: auto;}
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div.hanging-indent{margin-left: 1.5em; text-indent: -1.5em;}
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/* The extra [class] is a hack that increases specificity enough to
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override a similar rule in reveal.js */
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ul.task-list[class]{list-style: none;}
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ul.task-list li input[type="checkbox"] {
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font-size: inherit;
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width: 0.8em;
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margin: 0 0.8em 0.2em -1.6em;
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vertical-align: middle;
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}
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.display.math{display: block; text-align: center; margin: 0.5rem auto;}
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</style>
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<link rel="stylesheet" href="resume.css" />
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</head>
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<body>
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<h1 id="gregory-crawford">Gregory Crawford</h1>
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<h6
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id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
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<a href="https://trianta.dev">trianta.dev</a> ] . [
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gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
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<h2 id="experience">EXPERIENCE</h2>
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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<h4 id="gerold-moving">Gerold Moving</h4>
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<ul>
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<li>Digitized old systems to new faster methods that allowed the
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employee to spend less time per document, increasing productivity by
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30%.</li>
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<li>Organized a centralized knowledge base that collects information for
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common technical issues, including step-by-step instructions and
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relevant screenshots, to facilitate easy access and understanding.</li>
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<li>Provided guidance on using Microsoft Office applications, including
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Word and Excel, to help improve productivity and efficiency.</li>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.</li>
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</ul>
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<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
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2022 - July 2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Handled technical support requests from users via phone, email, or
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chat, using skills like communication and problem-solving to resolve
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issues. Resolved an average of 82% of all technical issues on first
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contact.</li>
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<li>Responded to issues related to hardware, software, and networking
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problems using knowledge of systems and applications.</li>
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<li>Achieved an exceptional level of performance and quality within just
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one month by minimizing call time and post-call time while increasing
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the rate of issues fixed, exceeding expectations of an average time to
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reach it being nearly a year.</li>
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<li>Successfully maintained a 94% customer satisfaction rating
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throughout my tenure and reduced my average conclusion time from 16
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minutes to under 5 minutes.</li>
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</ul>
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<h3 id="mover-november-2017---july-2021">Mover (November 2017 - July
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2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Moved heavy furniture and boxes from one location to another, often
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working in physically demanding conditions and adapting to changing
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situations.</li>
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<li>Worked as part of a team to complete moves efficiently,
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communicating effectively with colleagues to coordinate tasks and meet
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deadlines.</li>
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<li>Handled fragile or sensitive items with care, taking extra
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precautions to prevent damage and ensuring that they arrived at the new
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location in good condition.</li>
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<li>Provided excellent customer service by listening to clients’
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concerns, addressing their issues promptly and professionally, and
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resolving problems in a fair and courteous manner.</li>
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<li>Experience setting up or installing electronic equipment, including
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TVs, computers, and other devices.</li>
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</ul>
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<h2 id="education">EDUCATION</h2>
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<h3
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id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
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of Science in Computer Science (Completed: May 2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<ul>
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<li><strong>GPA:</strong> 3.15</li>
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<li>Participated in team projects as a <strong>team lead</strong> or
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contributor to develop leadership and collaboration skills, such as
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communicating effectively with team members, managing project timelines
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and resources, and making informed decisions.</li>
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<li>Had hands-on experience with development tools and technologies like
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<strong>Git</strong> , <strong>Jenkins</strong> , and
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<strong>Docker</strong> to automate testing, deployment, and monitoring
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of software applications. Successfully implemented a continuous
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integration pipeline that reduced build times by 75%.</li>
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<li>Developed proficiency in programming languages such as
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<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
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<strong>JavaScript</strong>.</li>
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</ul>
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<h2 id="skills">SKILLS</h2>
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<ul>
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<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
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TypeScript, JavaScript</p></li>
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<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
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VirtualBox</p></li>
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<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
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Debian, Arch</p></li>
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</ul>
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<div style="page-break-after: always">
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</div>
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<h2 id="projects">PROJECTS</h2>
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<h3 id="server-management-may-2021---current">Server Management (May
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2021 - Current)</h3>
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<h4 id="personal-website"><a href="https://trianta.dev">Personal
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Website</a></h4>
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<ul>
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<li>Managing a fleet of three servers using <strong>Docker</strong> for
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deploying services and <strong>Apache</strong> for domain and subdomain
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routing.</li>
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<li>Wrote scripts in <strong>Bash</strong> to automatically perform
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routine tasks such as backups on <strong>Debian Linux</strong>
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servers.</li>
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<li>Manage the network infrastructure to allow for local management of
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DNS as well as simplified access through private domain addresses for
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accessing the servers.</li>
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<li>Servers are accessed using <strong>SSH</strong> and secured by only
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allowing private key encrypted logins.</li>
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</ul>
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<h3 id="open-source-contributions">Open-Source Contributions</h3>
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<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
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Profile</a></h4>
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<ul>
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<li>Some Merged Pull Requests: [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
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] . [ <a
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href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
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]</li>
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<li>Collaborated on the launch of new project features, integrating user
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feedback into design iterations.</li>
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<li>Contributed 9 times to the Hyprland project which uses C++26,
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resulting in over 150 changed lines.</li>
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<li>Revived and added an old feature request that had been left stale
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for over a year by updating and recreating it.</li>
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<li>Thoroughly tested software features in an isolated environment
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before releasing it into wider use.</li>
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</ul>
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<h3 id="trianta.dev">trianta.dev</h3>
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<h4 id="lab.trianta.devtriantatrianta.dev"><a
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href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
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<ul>
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<li>Created, designed, and continuously host a personal website at
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<code>trianta.dev</code>, which showcases some of the completed projects
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that were developed using <strong>TypeScript</strong> and
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<strong>JavaScript</strong>.</li>
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<li>Automatically built and deployed using a combination of
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<strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
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container built from a Dockerfile.</li>
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<li>Utilized Git to manage and track changes within the project, along
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with the issues feature of Gitea to plan for future ideas.</li>
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</ul>
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<h3 id="snakeplusplus">snakeplusplus</h3>
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<h4 id="lab.trianta.devtriantasnakeplusplus"><a
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href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
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<ul>
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<li>Created a fast and efficient game of Snake using C++ with the SFML
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library to display the game.</li>
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<li>Utilizes <strong>object-oriented programming</strong> principles to
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design and implement a modular architecture.</li>
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<li>Easily built and used on any computer system, thanks to the use of
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<code>CMake</code> which makes compilation simple and
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straightforward.</li>
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</ul>
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<h2 id="other-skills">OTHER SKILLS</h2>
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<ul>
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<li>Eagle Scout, Software Development, Server Management</li>
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<li>Strong Attention To Detail, Communication, Collaboration</li>
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</ul>
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</body>
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</html>
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