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resume: update resume to be more customer service oriented

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Trianta
2024-10-23 00:55:24 -05:00
parent c3082a027b
commit d508b15041
5 changed files with 78 additions and 71 deletions
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about/resume.html
+33 -28
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@@ -23,9 +23,6 @@
.display.math{display: block; text-align: center; margin: 0.5rem auto;}
</style>
<link rel="stylesheet" href="resume.css" />
<!--[if lt IE 9]>
<script src="//cdnjs.cloudflare.com/ajax/libs/html5shiv/3.7.3/html5shiv-printshiv.min.js"></script>
<![endif]-->
</head>
<body>
<h1 id="gregory-crawford">Gregory Crawford</h1>
@@ -43,29 +40,16 @@ skills, with a strong ability to work under pressure.</h6>
2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4>
<h2 id="skills">SKILLS</h2>
<ul>
<li>Strong attention to detail and organizational skills.</li>
<li>Proficient in working with complex systems and processes.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Basic computer software knowledge (e.g. Microsoft Office, Google
Suite)</li>
<li>Participated in team projects as a team lead or contributor,
assisting fellow students and team members with complex technical
issues.</li>
<li>Organized and planned around schedules and due dates to manage
multiple deadlines.</li>
<li>Utilized ability to work independently and collaborate as part of a
team.</li>
</ul>
<h2 id="experience">EXPERIENCE</h2>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Demonstrated expertise in troubleshooting and resolving technical
issues related to financial software and systems.</li>
<li>Implemented secure protocols to protect sensitive customer
information and prevent unauthorized access.</li>
<li>Created detailed documentation for future reference, ensuring
seamless operations and minimizing downtime.</li>
<li>Managing Windows-based systems and implementing desktop
administration best practices.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
@@ -76,19 +60,40 @@ timely manner.</li>
and troubleshooting skills.</li>
<li>Clearly and effectively communicate information to others, providing
them with the answers they needed.</li>
<li>Collaborated with team members to provide excellent customer service
and resolve complex technical issues.</li>
<li>Collaborated with diverse groups including students, staff, and
faculty.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Resolved issues related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.</li>
<li>Provided technical support, including malfunctioning software and
networking issues.</li>
<li>Fixed problems related to computers running the Windows operating
system, as well as with Microsoft Office 365 software and services.</li>
<li>Took apart and put together computer systems to identify and fix
problems with individual parts or components.</li>
</ul>
<h2 id="projects">PROJECTS</h2>
<h3 id="server-management-may-2021---current">Server Management (May
2021 - Current)</h3>
<h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4>
<ul>
<li>Cared for and updated several servers that use technologies such as
<strong>Docker</strong> and <strong>Apache</strong> to make sure they
run smoothly and securely. Managing a fleet of 3 servers, reducing
downtime by an average of 40%.</li>
<li>Scripts written in <strong>Bash</strong> that could
<strong>automatically perform routine tasks</strong> on computers
running Linux to save time and effort. <strong>Used logging
tools</strong> to keep track of how the system was working, which helped
me identify and solve any problems that came up quickly.</li>
<li>Found and fixed technical issues with my software, and created
improvements to update and correct it for future use. Created and put
online a website, using <strong>Jenkins</strong> to help manage the
building process, and Docker to make sure everything works together
properly.</li>
</ul>
</body>
</html>