sre: decrease even more on resume

about/resume.txt

@@ -13,10 +13,8 @@ Southern Illinois University Edwardsville
     develop leadership and collaboration skills, such as communicating
     effectively with team members, managing project timelines and
     resources, and making informed decisions.
--   Had hands-on experience with development tools and technologies like
-    Git , Jenkins , and Docker to automate testing, deployment, and
-    monitoring of software applications. Successfully implemented a
-    continuous integration pipeline that reduced build times by 75%.
+-   Had hands-on experience with development tools such as Git , Jenkins
+    , and Docker to automate testing, deployment, and monitoring.
 -   Developed proficiency in programming languages such as C, C++,
     Python, and JavaScript.
 
@@ -44,19 +42,6 @@ Personal Website
 -   Servers are accessed using SSH and secured by only allowing private
     key encrypted logins.
 
-Open Source Contributions
-
-Github Profile
-
--   Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
-    hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
--   Collaborated on the launch of new project features, integrating user
-    feedback into design iterations.
--   Contributed 9 times to the Hyprland project which uses C++26,
-    resulting in over 150 changed lines.
--   Thoroughly tested software features in an isolated environment
-    before releasing it into wider use.
-
 trianta.dev
 
 lab.trianta.dev/Trianta/trianta.dev
@@ -88,14 +73,10 @@ System Administrator (September 2024 - December 2024)
 
 Gerold Moving
 
--   Digitized old systems to new faster methods that allowed the
-    employee to spend less time per document, increasing productivity by
-    30%.
--   Designed efficient methods for managing internal tools, improving
-    manageability and reducing the annual operating cost by over $1,000.
--   Organized a centralized knowledge base that collects information for
-    common technical issues, including step-by-step instructions and
-    relevant screenshots, to facilitate easy access and understanding.
+-   Digitized old systems to newer methods that allowed the decreased
+    the time spent per document.
+-   Organized existing systems to become more centralized, increasing
+    security and facilitating easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
     related to software applications and network connectivity.
 
@@ -104,28 +85,8 @@ IT Help Desk (May 2022 - July 2022)
 Vinali Staffing
 
 -   Handled technical support requests from users via phone, email, or
-    chat, using skills like communication and problem-solving to resolve
-    issues. Resolved an average of 82% of all technical issues on first
-    contact.
+    chat, using communication and problem-solving to resolve issues.
 -   Responded to issues related to hardware, software, and networking
     problems using knowledge of systems and applications.
--   Achieved an exceptional level of performance and quality within just
-    one month by minimizing call time and post-call time while
-    increasing the rate of issues fixed, exceeding expectations of an
-    average time to reach it being nearly a year.
--   Successfully maintained a 94% customer satisfaction rating
-    throughout my tenure and reduced my average conclusion time from 16
-    minutes to under 5 minutes.
-
-Awards
-
-Eagle Scout (Completed: June 2019)
-
--   Achieved the rank of Eagle Scout as a member of Boy Scouts of
-    America.
--   Served for over a year as the Senior Patrol Leader of approximately
-    16 Boy Scouts, organizing, coordinating, and leading the troop
-    during this time to reach their goals for the next rank.
--   Demonstrated self-discipline and responsibility by managing time and
-    resources effectively, completing service projects and achieving
-    rank goals.
+-   Achieved an exceptional level of performance and quality within the
+    first month by minimizing call time and increasing resolved rate.