main: condense resume and remove LLM garbage

2026-01-28 08:56:35 -06:00
parent 18cc25b414
commit 941217bff9
5 changed files with 22 additions and 49 deletions
@@ -140,35 +140,23 @@ activities, complying with all operational standards.</li>
 Administrator (September 2024 - December 2024)</h3>
 <h4 id="gerold-moving">Gerold Moving</h4>
 <ul>
-<li>Digitized old systems to new faster methods that allowed the
+<li>Digitized old systems to newer methods that allowed the decreased
-employee to spend less time per document, increasing productivity by
+the time spent per document.</li>
-30%.</li>
+<li>Organized existing systems to become more centralized, increasing
-<li>Designed efficient methods for managing internal tools, improving
+security and facilitating easy access and understanding.</li>
 manageability and reducing the annual operating cost by over
 $1,000.</li>
 <li>Organized a centralized knowledge base that collects information for
 common technical issues, including step-by-step instructions and
 relevant screenshots, to facilitate easy access and understanding.</li>
 <li>Conducted troubleshooting processes to diagnose and resolve problems
-related to software applications and network connectivity.</li>
+related to software applications and network connectivity</li>
 </ul>
 <h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
 2022)</h3>
 <h4 id="vinali-staffing">Vinali Staffing</h4>
 <ul>
 <li>Handled technical support requests from users via phone, email, or
-chat, using skills like communication and problem-solving to resolve
+chat, using communication and problem-solving to resolve issues.</li>
 issues. Resolved an average of 82% of all technical issues on first
 contact.</li>
 <li>Responded to issues related to hardware, software, and networking
 problems using knowledge of systems and applications.</li>
-<li>Achieved an exceptional level of performance and quality within just
+<li>Achieved an exceptional level of performance and quality within the
-one month by minimizing call time and post-call time while increasing
+first month by minimizing call time and increasing resolved rate.</li>
 the rate of issues fixed, exceeding expectations of an average time to
 reach it being nearly a year.</li>
 <li>Successfully maintained a 94% customer satisfaction rating
 throughout my tenure and reduced my average conclusion time from 16
 minutes to under 5 minutes.</li>
 </ul>
 <h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
 2017 - July 2021)</h3>
@@ -67,19 +67,15 @@ Experience
 ### System Administrator (September 2024 - December 2024)
 #### Gerold Moving
-
+- Digitized old systems to newer methods that allowed the decreased the time spent per document.
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
+- Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding.
- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
+- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity
 - Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
 - Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
 ### IT Help Desk (May 2022 - July 2022)
 #### Vinali Staffing
-
+- Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues.
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
+- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. 
+- Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate.
 - Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
 - Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
 ### IT Help Desk (November 2017 - July 2021)
 #### Gerold Moving
@@ -99,34 +99,23 @@ System Administrator (September 2024 - December 2024)
 Gerold Moving
-   Digitized old systems to new faster methods that allowed the
+-   Digitized old systems to newer methods that allowed the decreased
-    employee to spend less time per document, increasing productivity by
+    the time spent per document.
-    30%.
+-   Organized existing systems to become more centralized, increasing
-   Designed efficient methods for managing internal tools, improving
+    security and facilitating easy access and understanding.
    manageability and reducing the annual operating cost by over $1,000.
 -   Organized a centralized knowledge base that collects information for
    common technical issues, including step-by-step instructions and
    relevant screenshots, to facilitate easy access and understanding.
 -   Conducted troubleshooting processes to diagnose and resolve problems
-    related to software applications and network connectivity.
+    related to software applications and network connectivity
 IT Help Desk (May 2022 - July 2022)
 Vinali Staffing
 -   Handled technical support requests from users via phone, email, or
-    chat, using skills like communication and problem-solving to resolve
+    chat, using communication and problem-solving to resolve issues.
    issues. Resolved an average of 82% of all technical issues on first
    contact.
 -   Responded to issues related to hardware, software, and networking
    problems using knowledge of systems and applications.
-   Achieved an exceptional level of performance and quality within just
+-   Achieved an exceptional level of performance and quality within the
-    one month by minimizing call time and post-call time while
+    first month by minimizing call time and increasing resolved rate.
    increasing the rate of issues fixed, exceeding expectations of an
    average time to reach it being nearly a year.
 -   Successfully maintained a 94% customer satisfaction rating
    throughout my tenure and reduced my average conclusion time from 16
    minutes to under 5 minutes.
 IT Help Desk (November 2017 - July 2021)