diff --git a/about/resume.docx b/about/resume.docx index 175e657..3fa5e39 100644 Binary files a/about/resume.docx and b/about/resume.docx differ diff --git a/about/resume.html b/about/resume.html index c49719a..972f2a8 100644 --- a/about/resume.html +++ b/about/resume.html @@ -140,35 +140,23 @@ activities, complying with all operational standards. Administrator (September 2024 - December 2024)

Gerold Moving

IT Help Desk (May 2022 - July 2022)

Vinali Staffing

IT Help Desk (November 2017 - July 2021)

diff --git a/about/resume.md b/about/resume.md index 7adeb52..dc8e04b 100644 --- a/about/resume.md +++ b/about/resume.md @@ -67,19 +67,15 @@ Experience ### System Administrator (September 2024 - December 2024) #### Gerold Moving - -- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%. -- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000. -- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. -- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. +- Digitized old systems to newer methods that allowed the decreased the time spent per document. +- Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding. +- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity ### IT Help Desk (May 2022 - July 2022) #### Vinali Staffing - -- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact. -- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. -- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year. -- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes. +- Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues. +- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. +- Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate. ### IT Help Desk (November 2017 - July 2021) #### Gerold Moving diff --git a/about/resume.pdf b/about/resume.pdf index 9eb396c..68756b7 100644 Binary files a/about/resume.pdf and b/about/resume.pdf differ diff --git a/about/resume.txt b/about/resume.txt index 2f8d8f1..1ff4d3d 100644 --- a/about/resume.txt +++ b/about/resume.txt @@ -99,34 +99,23 @@ System Administrator (September 2024 - December 2024) Gerold Moving -- Digitized old systems to new faster methods that allowed the - employee to spend less time per document, increasing productivity by - 30%. -- Designed efficient methods for managing internal tools, improving - manageability and reducing the annual operating cost by over $1,000. -- Organized a centralized knowledge base that collects information for - common technical issues, including step-by-step instructions and - relevant screenshots, to facilitate easy access and understanding. +- Digitized old systems to newer methods that allowed the decreased + the time spent per document. +- Organized existing systems to become more centralized, increasing + security and facilitating easy access and understanding. - Conducted troubleshooting processes to diagnose and resolve problems - related to software applications and network connectivity. + related to software applications and network connectivity IT Help Desk (May 2022 - July 2022) Vinali Staffing - Handled technical support requests from users via phone, email, or - chat, using skills like communication and problem-solving to resolve - issues. Resolved an average of 82% of all technical issues on first - contact. + chat, using communication and problem-solving to resolve issues. - Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. -- Achieved an exceptional level of performance and quality within just - one month by minimizing call time and post-call time while - increasing the rate of issues fixed, exceeding expectations of an - average time to reach it being nearly a year. -- Successfully maintained a 94% customer satisfaction rating - throughout my tenure and reduced my average conclusion time from 16 - minutes to under 5 minutes. +- Achieved an exceptional level of performance and quality within the + first month by minimizing call time and increasing resolved rate. IT Help Desk (November 2017 - July 2021)