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main: condense resume and remove LLM garbage

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Trianta
2026-01-28 08:56:35 -06:00
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@@ -67,19 +67,15 @@ Experience
### System Administrator (September 2024 - December 2024)
#### Gerold Moving
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
- Digitized old systems to newer methods that allowed the decreased the time spent per document.
- Organized existing systems to become more centralized, increasing security and facilitating easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity
### IT Help Desk (May 2022 - July 2022)
#### Vinali Staffing
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
- Handled technical support requests from users via phone, email, or chat, using communication and problem-solving to resolve issues.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within the first month by minimizing call time and increasing resolved rate.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving