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main: condense resume and remove LLM garbage

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@@ -140,35 +140,23 @@ activities, complying with all operational standards.</li>
Administrator (September 2024 - December 2024)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.</li>
<li>Designed efficient methods for managing internal tools, improving
manageability and reducing the annual operating cost by over
$1,000.</li>
<li>Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.</li>
<li>Digitized old systems to newer methods that allowed the decreased
the time spent per document.</li>
<li>Organized existing systems to become more centralized, increasing
security and facilitating easy access and understanding.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
related to software applications and network connectivity</li>
</ul>
<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.</li>
chat, using communication and problem-solving to resolve issues.</li>
<li>Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while increasing
the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
<li>Achieved an exceptional level of performance and quality within the
first month by minimizing call time and increasing resolved rate.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>