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@ -9,11 +9,12 @@ EDUCATION
### B.S. in Computer Science (May 2024) ### B.S. in Computer Science (May 2024)
#### Southern Illinois University Edwardsville #### Southern Illinois University Edwardsville
- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**. - Studied programming languages such as C, C++, Python, JavaScript, HTML, CSS, SQL, Bash, and others to develop skills in writing efficient code that is well-structured, maintainable, and scalable.
- Took up the role of **Team Lead** on multiple projects across multiple courses to meet project deadlines. - Gained experience with object-oriented programming (OOP) concepts like encapsulation, inheritance, and polymorphism to write code that is modular, reusable, and easier to understand.
- Completed coursework in computer science and related fields, including data structures, algorithms, computer networks, operating systems, and databases, to develop a strong foundation in computer science principles and concepts.
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like **Git**, **Jenkins**, and **Docker** to automate testing, deployment, and monitoring of software applications.
- Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase. - Coordinated the use of **Git** among team members to ensure all changes were tracked, reviewed, and properly integrated into the main codebase.
- Collaborated with team members to **set project goals and priorities**.
- Mentored junior team members to improve their coding skills and knowledge.
SKILLS SKILLS
------ ------
@ -36,8 +37,8 @@ EXPERIENCE
### Help Desk Level 1 (May 2022 - July 2022) ### Help Desk Level 1 (May 2022 - July 2022)
#### Vinali Staffing #### Vinali Staffing
- Responded to and resolved a high volume of technical issues with strong analytical and troubleshooting skills. - Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues.
- Clearly and effectively communicate information to others, providing them with the answers they needed. - Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes.
- Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. - Escalated complex technical issues, resulting in timely resolution and improved user satisfaction.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. - Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach.