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@@ -36,21 +36,6 @@ id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
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of Science in Computer Science (Completed: May 2024)</h3>
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<h4 id="southern-illinois-university-edwardsville">Southern Illinois
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University Edwardsville</h4>
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<ul>
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<li><strong>GPA:</strong> 3.15</li>
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<li>Participated in team projects as a <strong>team lead</strong> or
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contributor to develop leadership and collaboration skills, such as
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communicating effectively with team members, managing project timelines
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and resources, and making informed decisions.</li>
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<li>Had hands-on experience with development tools and technologies like
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<strong>Git</strong> , <strong>Jenkins</strong> , and
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<strong>Docker</strong> to automate testing, deployment, and monitoring
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of software applications. Successfully implemented a continuous
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integration pipeline that reduced build times by 75%.</li>
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<li>Developed proficiency in programming languages such as
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<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
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<strong>JavaScript</strong>.</li>
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</ul>
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<h2 id="skills">Skills</h2>
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<ul>
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<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
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@@ -75,8 +60,6 @@ servers.</li>
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<li>Manage the network infrastructure to allow for local management of
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DNS as well as simplified access through private domain addresses for
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accessing the servers.</li>
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<li>Servers are accessed using <strong>SSH</strong> and secured by only
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allowing private key encrypted logins.</li>
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</ul>
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<h3 id="open-source-contributions">Open Source Contributions</h3>
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<h4 id="github-profile"><a href="https://github.com/Trimutex">Github
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@@ -110,18 +93,6 @@ container built from a Dockerfile.</li>
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<li>Utilized Git to manage and track changes within the project, along
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with the issues feature of Gitea to plan for future ideas.</li>
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</ul>
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<h3 id="snakeplusplus">snakeplusplus</h3>
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<h4 id="lab.trianta.devtriantasnakeplusplus"><a
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href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
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<ul>
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<li>Created a fast and efficient game of Snake using C++ with the SFML
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library to display the game.</li>
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<li>Utilizes <strong>object-oriented programming</strong> principles to
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design and implement a modular architecture.</li>
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<li>Easily built and used on any computer system, thanks to the use of
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<code>CMake</code> which makes compilation simple and
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straightforward.</li>
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</ul>
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<h2 id="experience">Experience</h2>
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<h3 id="system-administrator-september-2024---current">System
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Administrator (September 2024 - Current)</h3>
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@@ -139,35 +110,6 @@ relevant screenshots, to facilitate easy access and understanding.</li>
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<li>Conducted troubleshooting processes to diagnose and resolve problems
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related to software applications and network connectivity.</li>
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</ul>
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<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
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2022)</h3>
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<h4 id="vinali-staffing">Vinali Staffing</h4>
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<ul>
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<li>Handled technical support requests from users via phone, email, or
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chat, using skills like communication and problem-solving to resolve
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issues. Resolved an average of 82% of all technical issues on first
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contact.</li>
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<li>Responded to issues related to hardware, software, and networking
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problems using knowledge of systems and applications.</li>
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<li>Achieved an exceptional level of performance and quality within just
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one month by minimizing call time and post-call time while increasing
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the rate of issues fixed, exceeding expectations of an average time to
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reach it being nearly a year.</li>
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<li>Successfully maintained a 94% customer satisfaction rating
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throughout my tenure and reduced my average conclusion time from 16
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minutes to under 5 minutes.</li>
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</ul>
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<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
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2017 - July 2021)</h3>
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<h4 id="gerold-moving-1">Gerold Moving</h4>
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<ul>
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<li>Provided technical support, including malfunctioning software and
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networking issues.</li>
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<li>Fixed issues regarding computers running Microsoft Windows, as well
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as with Microsoft Office 365 software and services.</li>
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<li>Disassembled and reassembled computer systems to identify and fix
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problems with individual parts or components.</li>
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</ul>
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<h2 id="awards">Awards</h2>
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<h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
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2019)</h3>
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