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<link rel="stylesheet" href="resume.css" /> <link rel="stylesheet" href="resume.css" />
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<body> <body>
<h1 id="gregory-crawford">Gregory Crawford</h1> <h1 id="gregory-crawford">Gregory Crawford</h1>
@ -33,72 +30,14 @@
id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[
<a href="https://trianta.dev">trianta.dev</a> ] . [ <a href="https://trianta.dev">trianta.dev</a> ] . [
gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6> gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]</h6>
<h2 id="experience">EXPERIENCE</h2> <h2 id="education">Education</h2>
<h3 id="system-administrator-september-2024---current">System <h3
Administrator (September 2024 - Current)</h3> id="bachelor-of-science-in-computer-science-completed-may-2024">Bachelor
<h4 id="gerold-moving">Gerold Moving</h4> of Science in Computer Science (Completed: May 2024)</h3>
<ul>
<li>Participated in incident response efforts to mitigate potential
security breaches and provide support during crisis situations,
resulting in a 40% reduction in system downtime and a 25% increase in
user satisfaction.</li>
<li>Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like NIST
800-63.</li>
<li>Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured documents,
including step-by-step instructions and relevant screenshots, to
facilitate easy access and understanding.</li>
</ul>
<h3 id="help-desk-level-1-may-2022---july-2022">Help Desk Level 1 (May
2022 - July 2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and problem-solving
to resolve issues. Successfully resolved an average of 95% of all
technical issues on first contact.</li>
<li>Resolved issues related to hardware, software, and networking
problems, often on first contact, using knowledge of systems and
applications to identify root causes. Escalated complex technical
issues, resulting in timely resolution and improved user satisfaction.
Reduced the average response time from 16 minutes to under 5
minutes.</li>
<li>Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years to
reach. Successfully maintained a 99% customer satisfaction rating
throughout my tenure.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 20 technical issues
per week.</li>
<li>Utilized technical expertise to analyze and resolve issues with
various hardware components.</li>
<li>Provided guidance on using Microsoft Office applications, including
Word and Excel, to help users improve their productivity and
efficiency.</li>
</ul>
<h2 id="skills">SKILLS</h2>
<ul>
<li><p><strong>Programming:</strong> C++, C, Bash, Python, SQL,
JavaScript, HTML, CSS</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins, MySQL,
MariaDB, VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li>
</ul>
<h2 id="education">EDUCATION</h2>
<h3 id="b.s.-in-computer-science-may-2024">B.S. in Computer Science (May
2024)</h3>
<h4 id="southern-illinois-university-edwardsville">Southern Illinois <h4 id="southern-illinois-university-edwardsville">Southern Illinois
University Edwardsville</h4> University Edwardsville</h4>
<ul> <ul>
<li><strong>GPA:</strong> 3.15</li>
<li>Participated in team projects as a <strong>team lead</strong> or <li>Participated in team projects as a <strong>team lead</strong> or
contributor to develop leadership and collaboration skills, such as contributor to develop leadership and collaboration skills, such as
communicating effectively with team members, managing project timelines communicating effectively with team members, managing project timelines
@ -108,27 +47,139 @@ and resources, and making informed decisions.</li>
<strong>Docker</strong> to automate testing, deployment, and monitoring <strong>Docker</strong> to automate testing, deployment, and monitoring
of software applications. Successfully implemented a continuous of software applications. Successfully implemented a continuous
integration pipeline that reduced build times by 75%.</li> integration pipeline that reduced build times by 75%.</li>
<li>Developed proficiency in programming languages such as
<strong>C</strong>, <strong>C++</strong>, <strong>Python</strong>, and
<strong>JavaScript</strong>.</li>
</ul> </ul>
<h2 id="projects">PROJECTS</h2> <h2 id="skills">Skills</h2>
<ul>
<li><p><strong>Programming Languages:</strong> C++, C, Bash, Python,
TypeScript, JavaScript</p></li>
<li><p><strong>Tools:</strong> SSH, Git, Apache, Docker, Jenkins,
VirtualBox</p></li>
<li><p><strong>Operating Systems:</strong> Windows, Linux, Ubuntu,
Debian, Arch</p></li>
</ul>
<h2 id="projects">Projects</h2>
<h3 id="server-management-may-2021---current">Server Management (May <h3 id="server-management-may-2021---current">Server Management (May
2021 - Current)</h3> 2021 - Current)</h3>
<h4 id="personal-website"><a href="https://trianta.dev">Personal <h4 id="personal-website"><a href="https://trianta.dev">Personal
Website</a></h4> Website</a></h4>
<ul> <ul>
<li>Cared for and updated several servers that use technologies such as <li>Managing a fleet of three servers using <strong>Docker</strong> for
<strong>Docker</strong> and <strong>Apache</strong> to make sure they deploying services and <strong>Apache</strong> for domain and subdomain
run smoothly and securely. Successfully managed a fleet of 3 servers, routing.</li>
reducing downtime by an average of 40%.</li> <li>Wrote scripts in <strong>Bash</strong> to automatically perform
<li>Scripts written in <strong>Bash</strong> that could routine tasks such as backups on <strong>Debian Linux</strong>
<strong>automatically perform routine tasks</strong> on computers servers.</li>
running Linux to save time and effort. <strong>Used logging <li>Manage the network infrastructure to allow for local management of
tools</strong> to keep track of how the system was working, which helped DNS as well as simplified access through private domain addresses for
me identify and solve any problems that came up quickly.</li> accessing the servers.</li>
<li>Found and fixed technical issues with my software, and created <li>Servers are accessed using <strong>SSH</strong> and secured by only
improvements to update and correct it for future use. Created and put allowing private key encrypted logins.</li>
online a website, using <strong>Jenkins</strong> to help manage the </ul>
building process, and Docker to make sure everything works together <h3 id="open-source-contributions">Open Source Contributions</h3>
properly.</li> <h4 id="github-profile"><a href="https://github.com/Trimutex">Github
Profile</a></h4>
<ul>
<li>Some Merged Pull Requests: [ <a
href="https://github.com/hyprwm/Hyprland/pull/7683">hyprwm/Hyprland#7683</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7575">hyprwm/Hyprland#7575</a>
] . [ <a
href="https://github.com/hyprwm/Hyprland/pull/7633">hyprwm/Hyprland#7633</a>
]</li>
<li>Collaborated on the launch of new project features, integrating user
feedback into design iterations.</li>
<li>Contributed 9 times to the Hyprland project which uses C++26,
resulting in over 150 changed lines.</li>
<li>Thoroughly tested software features in an isolated environment
before releasing it into wider use.</li>
</ul>
<h3 id="trianta.dev">trianta.dev</h3>
<h4 id="lab.trianta.devtriantatrianta.dev"><a
href="https://lab.trianta.dev/Trianta/trianta.dev">lab.trianta.dev/Trianta/trianta.dev</a></h4>
<ul>
<li>Created, designed, and continuously host a personal website at
<code>trianta.dev</code>, which showcases some of the completed projects
that were developed using <strong>TypeScript</strong> and
<strong>JavaScript</strong>.</li>
<li>Automatically built and deployed using a combination of
<strong>Jenkins</strong> pipelines and a <strong>Docker</strong>
container built from a Dockerfile.</li>
<li>Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.</li>
</ul>
<h3 id="snakeplusplus">snakeplusplus</h3>
<h4 id="lab.trianta.devtriantasnakeplusplus"><a
href="https://lab.trianta.dev/Trianta/snakeplusplus">lab.trianta.dev/Trianta/snakeplusplus</a></h4>
<ul>
<li>Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.</li>
<li>Utilizes <strong>object-oriented programming</strong> principles to
design and implement a modular architecture.</li>
<li>Easily built and used on any computer system, thanks to the use of
<code>CMake</code> which makes compilation simple and
straightforward.</li>
</ul>
<h2 id="experience">Experience</h2>
<h3 id="system-administrator-september-2024---current">System
Administrator (September 2024 - Current)</h3>
<h4 id="gerold-moving">Gerold Moving</h4>
<ul>
<li>Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.</li>
<li>Designed efficient methods for managing internal tools, improving
manageability and reducing the annual operating cost by over
$1,000.</li>
<li>Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.</li>
<li>Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.</li>
</ul>
<h3 id="it-help-desk-may-2022---july-2022">IT Help Desk (May 2022 - July
2022)</h3>
<h4 id="vinali-staffing">Vinali Staffing</h4>
<ul>
<li>Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.</li>
<li>Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.</li>
<li>Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while increasing
the rate of issues fixed, exceeding expectations of an average time to
reach it being nearly a year.</li>
<li>Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.</li>
</ul>
<h3 id="it-help-desk-november-2017---july-2021">IT Help Desk (November
2017 - July 2021)</h3>
<h4 id="gerold-moving-1">Gerold Moving</h4>
<ul>
<li>Provided technical support, including malfunctioning software and
networking issues.</li>
<li>Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.</li>
<li>Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.</li>
</ul>
<h2 id="awards">Awards</h2>
<h3 id="eagle-scout-completed-june-2019">Eagle Scout (Completed: June
2019)</h3>
<ul>
<li>Achieved the rank of Eagle Scout as a member of Boy Scouts of
America.</li>
<li>Served for over a year as the Senior Patrol Leader of approximately
16 Boy Scouts, organizing, coordinating, and leading the troop during
this time to reach their goals for the next rank.</li>
<li>Demonstrated self-discipline and responsibility by managing time and
resources effectively, completing service projects and achieving rank
goals.</li>
</ul> </ul>
</body> </body>
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@ -4,50 +4,86 @@ Gregory Crawford
###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EXPERIENCE Education
--------- ---------
### System Administrator (September 2024 - Current) ### Bachelor of Science in Computer Science (Completed: May 2024)
#### Gerold Moving #### Southern Illinois University Edwardsville
- Participated in incident response efforts to mitigate potential security breaches and provide support during crisis situations, resulting in a 40% reduction in system downtime and a 25% increase in user satisfaction. - **GPA:** 3.15
- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63. - Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. - Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**.
### Help Desk Level 1 (May 2022 - July 2022) Skills
#### Vinali Staffing
- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 95% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes. Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes.
- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. Successfully maintained a 99% customer satisfaction rating throughout my tenure.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 20 technical issues per week.
- Utilized technical expertise to analyze and resolve issues with various hardware components.
- Provided guidance on using Microsoft Office applications, including Word and Excel, to help users improve their productivity and efficiency.
SKILLS
------ ------
- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS - **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript
- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox - **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox
- **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch
EDUCATION Projects
---------
### B.S. in Computer Science (May 2024)
#### Southern Illinois University Edwardsville
- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions.
- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%.
PROJECTS
-------- --------
### Server Management (May 2021 - Current) ### Server Management (May 2021 - Current)
#### [Personal Website](https://trianta.dev) #### [Personal Website](https://trianta.dev)
- Cared for and updated several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Successfully managed a fleet of 3 servers, reducing downtime by an average of 40%. - Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing.
- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running Linux to save time and effort. **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up quickly. - Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers.
- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly. - Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers.
- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins.
### Open Source Contributions
#### [Github Profile](https://github.com/Trimutex)
- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] .
[ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] .
[ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ]
- Collaborated on the launch of new project features, integrating user feedback into design iterations.
- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines.
- Thoroughly tested software features in an isolated environment before releasing it into wider use.
### trianta.dev
#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev)
- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**.
- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas.
### snakeplusplus
#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus)
- Created a fast and efficient game of Snake using C++ with the SFML library to display the game.
- Utilizes **object-oriented programming** principles to design and implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward.
Experience
---------
### System Administrator (September 2024 - Current)
#### Gerold Moving
- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%.
- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000.
- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity.
### IT Help Desk (May 2022 - July 2022)
#### Vinali Staffing
- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact.
- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes.
### IT Help Desk (November 2017 - July 2021)
#### Gerold Moving
- Provided technical support, including malfunctioning software and networking issues.
- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components.
Awards
--------
### Eagle Scout (Completed: June 2019)
- Achieved the rank of Eagle Scout as a member of Boy Scouts of America.
- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank.
- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals.

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@ -2,72 +2,13 @@ Gregory Crawford
[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ]
EXPERIENCE Education
System Administrator (September 2024 - Current) Bachelor of Science in Computer Science (Completed: May 2024)
Gerold Moving
- Participated in incident response efforts to mitigate potential
security breaches and provide support during crisis situations,
resulting in a 40% reduction in system downtime and a 25% increase
in user satisfaction.
- Designed and deployed a system for generating and managing complex
passwords using principles from industry-leading frameworks like
NIST 800-63.
- Developed a centralized knowledge base that housed detailed guides,
procedures, and troubleshooting steps for resolving common technical
issues. Organized the collected information into structured
documents, including step-by-step instructions and relevant
screenshots, to facilitate easy access and understanding.
Help Desk Level 1 (May 2022 - July 2022)
Vinali Staffing
- Responded to technical support requests from users via phone, email,
chat, or in-person, using skills like communication and
problem-solving to resolve issues. Successfully resolved an average
of 95% of all technical issues on first contact.
- Resolved issues related to hardware, software, and networking
problems, often on first contact, using knowledge of systems and
applications to identify root causes. Escalated complex technical
issues, resulting in timely resolution and improved user
satisfaction. Reduced the average response time from 16 minutes to
under 5 minutes.
- Achieved an exceptional level of performance and quality within just
one month, exceeding expectations that it would take several years
to reach. Successfully maintained a 99% customer satisfaction rating
throughout my tenure.
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications, operating systems, and network
connectivity. Successfully resolved an average of 20 technical
issues per week.
- Utilized technical expertise to analyze and resolve issues with
various hardware components.
- Provided guidance on using Microsoft Office applications, including
Word and Excel, to help users improve their productivity and
efficiency.
SKILLS
- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS
- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
EDUCATION
B.S. in Computer Science (May 2024)
Southern Illinois University Edwardsville Southern Illinois University Edwardsville
- GPA: 3.15
- Participated in team projects as a team lead or contributor to - Participated in team projects as a team lead or contributor to
develop leadership and collaboration skills, such as communicating develop leadership and collaboration skills, such as communicating
effectively with team members, managing project timelines and effectively with team members, managing project timelines and
@ -76,22 +17,124 @@ Southern Illinois University Edwardsville
Git , Jenkins , and Docker to automate testing, deployment, and Git , Jenkins , and Docker to automate testing, deployment, and
monitoring of software applications. Successfully implemented a monitoring of software applications. Successfully implemented a
continuous integration pipeline that reduced build times by 75%. continuous integration pipeline that reduced build times by 75%.
- Developed proficiency in programming languages such as C, C++,
Python, and JavaScript.
PROJECTS Skills
- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript
- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox
- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch
Projects
Server Management (May 2021 - Current) Server Management (May 2021 - Current)
Personal Website Personal Website
- Cared for and updated several servers that use technologies such as - Managing a fleet of three servers using Docker for deploying
Docker and Apache to make sure they run smoothly and securely. services and Apache for domain and subdomain routing.
Successfully managed a fleet of 3 servers, reducing downtime by an - Wrote scripts in Bash to automatically perform routine tasks such as
average of 40%. backups on Debian Linux servers.
- Scripts written in Bash that could automatically perform routine - Manage the network infrastructure to allow for local management of
tasks on computers running Linux to save time and effort. Used DNS as well as simplified access through private domain addresses
logging tools to keep track of how the system was working, which for accessing the servers.
helped me identify and solve any problems that came up quickly. - Servers are accessed using SSH and secured by only allowing private
- Found and fixed technical issues with my software, and created key encrypted logins.
improvements to update and correct it for future use. Created and
put online a website, using Jenkins to help manage the building Open Source Contributions
process, and Docker to make sure everything works together properly.
Github Profile
- Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [
hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ]
- Collaborated on the launch of new project features, integrating user
feedback into design iterations.
- Contributed 9 times to the Hyprland project which uses C++26,
resulting in over 150 changed lines.
- Thoroughly tested software features in an isolated environment
before releasing it into wider use.
trianta.dev
lab.trianta.dev/Trianta/trianta.dev
- Created, designed, and continuously host a personal website at
trianta.dev, which showcases some of the completed projects that
were developed using TypeScript and JavaScript.
- Automatically built and deployed using a combination of Jenkins
pipelines and a Docker container built from a Dockerfile.
- Utilized Git to manage and track changes within the project, along
with the issues feature of Gitea to plan for future ideas.
snakeplusplus
lab.trianta.dev/Trianta/snakeplusplus
- Created a fast and efficient game of Snake using C++ with the SFML
library to display the game.
- Utilizes object-oriented programming principles to design and
implement a modular architecture.
- Easily built and used on any computer system, thanks to the use of
CMake which makes compilation simple and straightforward.
Experience
System Administrator (September 2024 - Current)
Gerold Moving
- Digitized old systems to new faster methods that allowed the
employee to spend less time per document, increasing productivity by
30%.
- Designed efficient methods for managing internal tools, improving
manageability and reducing the annual operating cost by over $1,000.
- Organized a centralized knowledge base that collects information for
common technical issues, including step-by-step instructions and
relevant screenshots, to facilitate easy access and understanding.
- Conducted troubleshooting processes to diagnose and resolve problems
related to software applications and network connectivity.
IT Help Desk (May 2022 - July 2022)
Vinali Staffing
- Handled technical support requests from users via phone, email, or
chat, using skills like communication and problem-solving to resolve
issues. Resolved an average of 82% of all technical issues on first
contact.
- Responded to issues related to hardware, software, and networking
problems using knowledge of systems and applications.
- Achieved an exceptional level of performance and quality within just
one month by minimizing call time and post-call time while
increasing the rate of issues fixed, exceeding expectations of an
average time to reach it being nearly a year.
- Successfully maintained a 94% customer satisfaction rating
throughout my tenure and reduced my average conclusion time from 16
minutes to under 5 minutes.
IT Help Desk (November 2017 - July 2021)
Gerold Moving
- Provided technical support, including malfunctioning software and
networking issues.
- Fixed issues regarding computers running Microsoft Windows, as well
as with Microsoft Office 365 software and services.
- Disassembled and reassembled computer systems to identify and fix
problems with individual parts or components.
Awards
Eagle Scout (Completed: June 2019)
- Achieved the rank of Eagle Scout as a member of Boy Scouts of
America.
- Served for over a year as the Senior Patrol Leader of approximately
16 Boy Scouts, organizing, coordinating, and leading the troop
during this time to reach their goals for the next rank.
- Demonstrated self-discipline and responsibility by managing time and
resources effectively, completing service projects and achieving
rank goals.