diff --git a/about/resume.docx b/about/resume.docx index 6af88e9..efe5060 100644 Binary files a/about/resume.docx and b/about/resume.docx differ diff --git a/about/resume.html b/about/resume.html index 43e9416..4041ff6 100644 --- a/about/resume.html +++ b/about/resume.html @@ -23,9 +23,6 @@ .display.math{display: block; text-align: center; margin: 0.5rem auto;} -

Gregory Crawford

@@ -33,72 +30,14 @@ id="trianta.dev-.-gregcraw2001gmail.com-.-618-830-5817-.-swansea-il">[ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] -

EXPERIENCE

-

System -Administrator (September 2024 - Current)

-

Gerold Moving

- -

Help Desk Level 1 (May -2022 - July 2022)

-

Vinali Staffing

- -

IT Help Desk (November -2017 - July 2021)

-

Gerold Moving

- -

SKILLS

- -

EDUCATION

-

B.S. in Computer Science (May -2024)

+

Education

+

Bachelor +of Science in Computer Science (Completed: May 2024)

Southern Illinois University Edwardsville

-

PROJECTS

+

Skills

+ +

Projects

Server Management (May 2021 - Current)

Personal Website

+

Open Source Contributions

+

Github +Profile

+ +

trianta.dev

+

lab.trianta.dev/Trianta/trianta.dev

+ +

snakeplusplus

+

lab.trianta.dev/Trianta/snakeplusplus

+ +

Experience

+

System +Administrator (September 2024 - Current)

+

Gerold Moving

+ +

IT Help Desk (May 2022 - July +2022)

+

Vinali Staffing

+ +

IT Help Desk (November +2017 - July 2021)

+

Gerold Moving

+ +

Awards

+

Eagle Scout (Completed: June +2019)

+ diff --git a/about/resume.md b/about/resume.md index 8c1ec8f..4d2b9dc 100644 --- a/about/resume.md +++ b/about/resume.md @@ -4,50 +4,86 @@ Gregory Crawford ###### [ [trianta.dev](https://trianta.dev) ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] -EXPERIENCE +Education --------- -### System Administrator (September 2024 - Current) -#### Gerold Moving +### Bachelor of Science in Computer Science (Completed: May 2024) +#### Southern Illinois University Edwardsville -- Participated in incident response efforts to mitigate potential security breaches and provide support during crisis situations, resulting in a 40% reduction in system downtime and a 25% increase in user satisfaction. -- Designed and deployed a system for generating and managing complex passwords using principles from industry-leading frameworks like NIST 800-63. -- Developed a centralized knowledge base that housed detailed guides, procedures, and troubleshooting steps for resolving common technical issues. Organized the collected information into structured documents, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. +- **GPA:** 3.15 +- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions. +- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%. +- Developed proficiency in programming languages such as **C**, **C++**, **Python**, and **JavaScript**. -### Help Desk Level 1 (May 2022 - July 2022) -#### Vinali Staffing - -- Responded to technical support requests from users via phone, email, chat, or in-person, using skills like communication and problem-solving to resolve issues. Successfully resolved an average of 95% of all technical issues on first contact. -- Resolved issues related to hardware, software, and networking problems, often on first contact, using knowledge of systems and applications to identify root causes. Escalated complex technical issues, resulting in timely resolution and improved user satisfaction. Reduced the average response time from 16 minutes to under 5 minutes. -- Achieved an exceptional level of performance and quality within just one month, exceeding expectations that it would take several years to reach. Successfully maintained a 99% customer satisfaction rating throughout my tenure. - -### IT Help Desk (November 2017 - July 2021) -#### Gerold Moving - -- Conducted troubleshooting processes to diagnose and resolve problems related to software applications, operating systems, and network connectivity. Successfully resolved an average of 20 technical issues per week. -- Utilized technical expertise to analyze and resolve issues with various hardware components. -- Provided guidance on using Microsoft Office applications, including Word and Excel, to help users improve their productivity and efficiency. - -SKILLS +Skills ------ -- **Programming:** C++, C, Bash, Python, SQL, JavaScript, HTML, CSS +- **Programming Languages:** C++, C, Bash, Python, TypeScript, JavaScript -- **Tools:** SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox +- **Tools:** SSH, Git, Apache, Docker, Jenkins, VirtualBox - **Operating Systems:** Windows, Linux, Ubuntu, Debian, Arch -EDUCATION ---------- -### B.S. in Computer Science (May 2024) -#### Southern Illinois University Edwardsville - -- Participated in team projects as a **team lead** or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and resources, and making informed decisions. -- Had hands-on experience with development tools and technologies like **Git** , **Jenkins** , and **Docker** to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%. - -PROJECTS +Projects -------- ### Server Management (May 2021 - Current) #### [Personal Website](https://trianta.dev) -- Cared for and updated several servers that use technologies such as **Docker** and **Apache** to make sure they run smoothly and securely. Successfully managed a fleet of 3 servers, reducing downtime by an average of 40%. -- Scripts written in **Bash** that could **automatically perform routine tasks** on computers running Linux to save time and effort. **Used logging tools** to keep track of how the system was working, which helped me identify and solve any problems that came up quickly. -- Found and fixed technical issues with my software, and created improvements to update and correct it for future use. Created and put online a website, using **Jenkins** to help manage the building process, and Docker to make sure everything works together properly. +- Managing a fleet of three servers using **Docker** for deploying services and **Apache** for domain and subdomain routing. +- Wrote scripts in **Bash** to automatically perform routine tasks such as backups on **Debian Linux** servers. +- Manage the network infrastructure to allow for local management of DNS as well as simplified access through private domain addresses for accessing the servers. +- Servers are accessed using **SSH** and secured by only allowing private key encrypted logins. + +### Open Source Contributions +#### [Github Profile](https://github.com/Trimutex) + +- Some Merged Pull Requests: [ [hyprwm/Hyprland#7683](https://github.com/hyprwm/Hyprland/pull/7683) ] . + [ [hyprwm/Hyprland#7575](https://github.com/hyprwm/Hyprland/pull/7575) ] . + [ [hyprwm/Hyprland#7633](https://github.com/hyprwm/Hyprland/pull/7633) ] +- Collaborated on the launch of new project features, integrating user feedback into design iterations. +- Contributed 9 times to the Hyprland project which uses C++26, resulting in over 150 changed lines. +- Thoroughly tested software features in an isolated environment before releasing it into wider use. + +### trianta.dev +#### [lab.trianta.dev/Trianta/trianta.dev](https://lab.trianta.dev/Trianta/trianta.dev) + +- Created, designed, and continuously host a personal website at `trianta.dev`, which showcases some of the completed projects that were developed using **TypeScript** and **JavaScript**. +- Automatically built and deployed using a combination of **Jenkins** pipelines and a **Docker** container built from a Dockerfile. +- Utilized Git to manage and track changes within the project, along with the issues feature of Gitea to plan for future ideas. + +### snakeplusplus +#### [lab.trianta.dev/Trianta/snakeplusplus](https://lab.trianta.dev/Trianta/snakeplusplus) + +- Created a fast and efficient game of Snake using C++ with the SFML library to display the game. +- Utilizes **object-oriented programming** principles to design and implement a modular architecture. +- Easily built and used on any computer system, thanks to the use of `CMake` which makes compilation simple and straightforward. + +Experience +--------- +### System Administrator (September 2024 - Current) +#### Gerold Moving + +- Digitized old systems to new faster methods that allowed the employee to spend less time per document, increasing productivity by 30%. +- Designed efficient methods for managing internal tools, improving manageability and reducing the annual operating cost by over $1,000. +- Organized a centralized knowledge base that collects information for common technical issues, including step-by-step instructions and relevant screenshots, to facilitate easy access and understanding. +- Conducted troubleshooting processes to diagnose and resolve problems related to software applications and network connectivity. + +### IT Help Desk (May 2022 - July 2022) +#### Vinali Staffing + +- Handled technical support requests from users via phone, email, or chat, using skills like communication and problem-solving to resolve issues. Resolved an average of 82% of all technical issues on first contact. +- Responded to issues related to hardware, software, and networking problems using knowledge of systems and applications. +- Achieved an exceptional level of performance and quality within just one month by minimizing call time and post-call time while increasing the rate of issues fixed, exceeding expectations of an average time to reach it being nearly a year. +- Successfully maintained a 94% customer satisfaction rating throughout my tenure and reduced my average conclusion time from 16 minutes to under 5 minutes. + +### IT Help Desk (November 2017 - July 2021) +#### Gerold Moving + +- Provided technical support, including malfunctioning software and networking issues. +- Fixed issues regarding computers running Microsoft Windows, as well as with Microsoft Office 365 software and services. +- Disassembled and reassembled computer systems to identify and fix problems with individual parts or components. + +Awards +-------- +### Eagle Scout (Completed: June 2019) +- Achieved the rank of Eagle Scout as a member of Boy Scouts of America. +- Served for over a year as the Senior Patrol Leader of approximately 16 Boy Scouts, organizing, coordinating, and leading the troop during this time to reach their goals for the next rank. +- Demonstrated self-discipline and responsibility by managing time and resources effectively, completing service projects and achieving rank goals. diff --git a/about/resume.pdf b/about/resume.pdf index f2ccbb5..69d8664 100644 Binary files a/about/resume.pdf and b/about/resume.pdf differ diff --git a/about/resume.txt b/about/resume.txt index dd76f07..8bbf3bf 100644 --- a/about/resume.txt +++ b/about/resume.txt @@ -2,72 +2,13 @@ Gregory Crawford [ trianta.dev ] . [ gregcraw2001@gmail.com ] . [ 618 830 5817 ] . [ Swansea, IL ] -EXPERIENCE +Education -System Administrator (September 2024 - Current) - -Gerold Moving - -- Participated in incident response efforts to mitigate potential - security breaches and provide support during crisis situations, - resulting in a 40% reduction in system downtime and a 25% increase - in user satisfaction. -- Designed and deployed a system for generating and managing complex - passwords using principles from industry-leading frameworks like - NIST 800-63. -- Developed a centralized knowledge base that housed detailed guides, - procedures, and troubleshooting steps for resolving common technical - issues. Organized the collected information into structured - documents, including step-by-step instructions and relevant - screenshots, to facilitate easy access and understanding. - -Help Desk Level 1 (May 2022 - July 2022) - -Vinali Staffing - -- Responded to technical support requests from users via phone, email, - chat, or in-person, using skills like communication and - problem-solving to resolve issues. Successfully resolved an average - of 95% of all technical issues on first contact. -- Resolved issues related to hardware, software, and networking - problems, often on first contact, using knowledge of systems and - applications to identify root causes. Escalated complex technical - issues, resulting in timely resolution and improved user - satisfaction. Reduced the average response time from 16 minutes to - under 5 minutes. -- Achieved an exceptional level of performance and quality within just - one month, exceeding expectations that it would take several years - to reach. Successfully maintained a 99% customer satisfaction rating - throughout my tenure. - -IT Help Desk (November 2017 - July 2021) - -Gerold Moving - -- Conducted troubleshooting processes to diagnose and resolve problems - related to software applications, operating systems, and network - connectivity. Successfully resolved an average of 20 technical - issues per week. -- Utilized technical expertise to analyze and resolve issues with - various hardware components. -- Provided guidance on using Microsoft Office applications, including - Word and Excel, to help users improve their productivity and - efficiency. - -SKILLS - -- Programming: C++, C, Bash, Python, SQL, JavaScript, HTML, CSS - -- Tools: SSH, Git, Apache, Docker, Jenkins, MySQL, MariaDB, VirtualBox - -- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch - -EDUCATION - -B.S. in Computer Science (May 2024) +Bachelor of Science in Computer Science (Completed: May 2024) Southern Illinois University Edwardsville +- GPA: 3.15 - Participated in team projects as a team lead or contributor to develop leadership and collaboration skills, such as communicating effectively with team members, managing project timelines and @@ -76,22 +17,124 @@ Southern Illinois University Edwardsville Git , Jenkins , and Docker to automate testing, deployment, and monitoring of software applications. Successfully implemented a continuous integration pipeline that reduced build times by 75%. +- Developed proficiency in programming languages such as C, C++, + Python, and JavaScript. -PROJECTS +Skills + +- Programming Languages: C++, C, Bash, Python, TypeScript, JavaScript + +- Tools: SSH, Git, Apache, Docker, Jenkins, VirtualBox + +- Operating Systems: Windows, Linux, Ubuntu, Debian, Arch + +Projects Server Management (May 2021 - Current) Personal Website -- Cared for and updated several servers that use technologies such as - Docker and Apache to make sure they run smoothly and securely. - Successfully managed a fleet of 3 servers, reducing downtime by an - average of 40%. -- Scripts written in Bash that could automatically perform routine - tasks on computers running Linux to save time and effort. Used - logging tools to keep track of how the system was working, which - helped me identify and solve any problems that came up quickly. -- Found and fixed technical issues with my software, and created - improvements to update and correct it for future use. Created and - put online a website, using Jenkins to help manage the building - process, and Docker to make sure everything works together properly. +- Managing a fleet of three servers using Docker for deploying + services and Apache for domain and subdomain routing. +- Wrote scripts in Bash to automatically perform routine tasks such as + backups on Debian Linux servers. +- Manage the network infrastructure to allow for local management of + DNS as well as simplified access through private domain addresses + for accessing the servers. +- Servers are accessed using SSH and secured by only allowing private + key encrypted logins. + +Open Source Contributions + +Github Profile + +- Some Merged Pull Requests: [ hyprwm/Hyprland#7683 ] . [ + hyprwm/Hyprland#7575 ] . [ hyprwm/Hyprland#7633 ] +- Collaborated on the launch of new project features, integrating user + feedback into design iterations. +- Contributed 9 times to the Hyprland project which uses C++26, + resulting in over 150 changed lines. +- Thoroughly tested software features in an isolated environment + before releasing it into wider use. + +trianta.dev + +lab.trianta.dev/Trianta/trianta.dev + +- Created, designed, and continuously host a personal website at + trianta.dev, which showcases some of the completed projects that + were developed using TypeScript and JavaScript. +- Automatically built and deployed using a combination of Jenkins + pipelines and a Docker container built from a Dockerfile. +- Utilized Git to manage and track changes within the project, along + with the issues feature of Gitea to plan for future ideas. + +snakeplusplus + +lab.trianta.dev/Trianta/snakeplusplus + +- Created a fast and efficient game of Snake using C++ with the SFML + library to display the game. +- Utilizes object-oriented programming principles to design and + implement a modular architecture. +- Easily built and used on any computer system, thanks to the use of + CMake which makes compilation simple and straightforward. + +Experience + +System Administrator (September 2024 - Current) + +Gerold Moving + +- Digitized old systems to new faster methods that allowed the + employee to spend less time per document, increasing productivity by + 30%. +- Designed efficient methods for managing internal tools, improving + manageability and reducing the annual operating cost by over $1,000. +- Organized a centralized knowledge base that collects information for + common technical issues, including step-by-step instructions and + relevant screenshots, to facilitate easy access and understanding. +- Conducted troubleshooting processes to diagnose and resolve problems + related to software applications and network connectivity. + +IT Help Desk (May 2022 - July 2022) + +Vinali Staffing + +- Handled technical support requests from users via phone, email, or + chat, using skills like communication and problem-solving to resolve + issues. Resolved an average of 82% of all technical issues on first + contact. +- Responded to issues related to hardware, software, and networking + problems using knowledge of systems and applications. +- Achieved an exceptional level of performance and quality within just + one month by minimizing call time and post-call time while + increasing the rate of issues fixed, exceeding expectations of an + average time to reach it being nearly a year. +- Successfully maintained a 94% customer satisfaction rating + throughout my tenure and reduced my average conclusion time from 16 + minutes to under 5 minutes. + +IT Help Desk (November 2017 - July 2021) + +Gerold Moving + +- Provided technical support, including malfunctioning software and + networking issues. +- Fixed issues regarding computers running Microsoft Windows, as well + as with Microsoft Office 365 software and services. +- Disassembled and reassembled computer systems to identify and fix + problems with individual parts or components. + +Awards + +Eagle Scout (Completed: June 2019) + +- Achieved the rank of Eagle Scout as a member of Boy Scouts of + America. +- Served for over a year as the Senior Patrol Leader of approximately + 16 Boy Scouts, organizing, coordinating, and leading the troop + during this time to reach their goals for the next rank. +- Demonstrated self-discipline and responsibility by managing time and + resources effectively, completing service projects and achieving + rank goals.